Manager, Revenue Systems - Salesforce

Grubhub; Chicago (IL); Hybrid; USD 115,000 - 128,000; Full time

Benefits offered by this job

Equity

401(k)

Medical, dental, vision

Paid time off

Parental leave

Discounted meals

Job summary

Grubhub is seeking a Manager, Revenue Systems to bridge GTM and engineering teams. This hybrid role oversees backlog, user stories, and quarterly planning, ensuring scalable revenue systems including Salesforce Sales Cloud, Pardot, Spiff, Gong, Chili Piper, and AWS Connect.

You will draft BRDs, test plans, and SOPs, lead UAT, and report MBRs with senior leadership. Requires 3–5 years in Salesforce ecosystem, strong analytics, and excellent communication.

Qualifications

• Bachelor’s degree in Business, Information Systems, Operations, or related field.
• 3–5 years of experience in the Salesforce ecosystem as a Business Systems Analyst, Revenue Systems Manager, or RevOps Project Manager in a complex enterprise environment.
• Deep functional understanding of Salesforce Sales Cloud (lead-to-cash lifecycle, opportunity management, custom objects, and reporting structures).
• Hands-on experience or functional mastery with Revenue Systems including Spiff, Marketing Cloud Account Engagement (Pardot), Gong, Chili Piper and enterprise Telephony/CTI solutions (e.g., AWS Connect).
• Salesforce end-user or administrative experience preferred (Salesforce Certified Administrator or Certified Business Analyst is a major plus).
• Proven track record in Agile/Scrum delivery, JIRA backlog management, end-to-end project management, user story drafting, and managing formal SDLC processes (PMP, CSM, CSPO certification a plus).
• Strong reporting and data analytics capability with experience delivering data-backed Monthly Business Reviews (MBRs) to executive leadership.
• Excellent written and verbal communication skills with a demonstrated ability to translate business requirements into technical specs and manage lateral and upward stakeholders.
• Detail-oriented, organized, self-motivated team player with a passion for creating frictionless end-user experiences and driving system adoption.

Responsibilities

• Own the JIRA ticket backlog, sprint planning, and quarterly project planning process to transition the team from reactive ticket-taking to strategic, value-based backlog management.
• Translate complex and ambiguous business requests into detailed Business Requirement Documents, process flowcharts, and clear user stories with strict acceptance criteria.
• Act as the primary liaison between GTM business stakeholders and technical execution teams, shielding builders from scope creep.
• Lead business analysis, integration requirements, and workflow optimization across core platforms including Salesforce Sales Cloud, Spiff, Pardot, Gong, Chili Piper, and AWS Connect.
• Own the User Acceptance Testing (UAT) lifecycle, including drafting test scripts, coordinating user testing sessions, securing sign-offs, and building centralized SOP documentation repositories.
• Manage complex, large-scale revenue technology projects from inception through end-to-end delivery, ensuring timely status updates, proactive risk management, and transparent stakeholder communication.
• Synthesize platform telemetry, ticket resolution velocity, and usage metrics to deliver executive-level Monthly Business Reviews (MBRs) on system ROI, adoption, and platform health.
• Audit tech stack utilization and vendor health to ensure high ROI, deep system integration, and reduced contractor dependency across satellite tooling.
• Proactively eliminate productivity leaks in GTM workflows and identify opportunities to leverage automation and AI to accelerate the merchant lifecycle.

Skills

Salesforce

Jira backlog management

Agile/Scrum delivery

Data analytics

Stakeholder management

Education

Bachelor’s degree in Business, Information Systems, Operations, or related field

Tools

Salesforce Sales Cloud

Pardot

Gong

Chili Piper

AWS Connect

Job description

About Grubhub

At Grubhub, we believe food is more than just a meal: It’s a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We’ve been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup.

As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City and Chicago, and help us give our diners the exceptional value they deserve.

About The Opportunity

The Manager, Revenue Systems serves as a pivotal strategic bridge within the Revenue Systems and Infrastructure team, connecting Go-To-Market (GTM) business units with our technical engineering and Salesforce administration teams. Operating in a hybrid Business Analyst and Project Manager capacity, you will lead end-to-end requirement discovery, user story creation, ticket backlog management, sprint planning, and quarterly project prioritization.

You will oversee business-side architecture and utilization monitoring across key revenue systems, including Salesforce Sales Cloud, Account Engagement (Pardot), Spiff (incentive compensation), Gong, Chili Piper, and Telephony/CTI solutions (e.g., AWS Connect). By standardizing development practices and delivering data-backed Monthly Business Reviews (MBRs) to senior leadership, you will ensure our revenue technology stack scales with business growth. While this role does not include hands‑on configuration, a strong understanding of the Salesforce ecosystem will be a key to success.

The Impact You Will Make

• Own the JIRA ticket backlog, sprint planning, and quarterly project planning process to transition the team from reactive ticket‑taking to strategic, value-based backlog management.
• Translate complex and ambiguous business requests into detailed Business Requirement Documents, process flowcharts, and clear user stories with strict acceptance criteria.
• Act as the primary liaison between GTM business stakeholders (across Merchant Network, Grubhub for Business, Campus, Ads, and Wonder) and technical execution teams, shielding builders from scope creep.
• Lead business analysis, integration requirements, and workflow optimization across core platforms including Salesforce Sales Cloud, Spiff (incentive compensation), Account Engagement (Pardot), Chili Piper, and Telephony/CTI solutions (AWS Connect).
• Own the User Acceptance Testing (UAT) lifecycle, including drafting test scripts, coordinating user testing sessions, securing sign‑offs, and building centralized SOP documentation repositories.
• Manage complex, large‑scale revenue technology projects from inception through end‑to‑end delivery, ensuring timely status updates, proactive risk management, and transparent stakeholder communication.
• Synthesize platform telemetry, ticket resolution velocity, and usage metrics to deliver executive‑level Monthly Business Reviews (MBRs) on system ROI, adoption, and platform health.
• Audit tech stack utilization and vendor health to ensure high ROI, deep system integration, and reduced contractor dependency across satellite tooling.
• Proactively eliminate productivity leaks in GTM workflows and identify opportunities to leverage automation and AI to accelerate the merchant lifecycle.

What You Bring to the Table

• Bachelor’s degree in Business, Information Systems, Operations, or related field.
• 3–5 years of experience in the Salesforce ecosystem as a Business Systems Analyst, Revenue Systems Manager, or RevOps Project Manager in a complex enterprise environment.
• Deep functional understanding of Salesforce Sales Cloud (lead‑to‑cash lifecycle, opportunity management, custom objects, and reporting structures).
• Hands‑on experience or functional mastery with Revenue Systems including Spiff, Marketing Cloud Account Engagement (Pardot), Gong, Chili Piper and enterprise Telephony/CTI solutions (e.g., AWS Connect).
• Salesforce end‑user or administrative experience preferred (Salesforce Certified Administrator or Certified Business Analyst is a major plus).
• Proven track record in Agile/Scrum delivery, JIRA backlog management, end‑to‑end project management, user story drafting, and managing formal SDLC processes (PMP, CSM, CSPO certification a plus).
• Strong reporting and data analytics capability with experience delivering data‑backed Monthly Business Reviews (MBRs) to executive leadership.
• Excellent written and verbal communication skills with a demonstrated ability to translate business requirements into technical specs and manage lateral and upward stakeholders.
• Detail‑oriented, organized, self‑motivated team player with a passion for creating frictionless end‑user experiences and driving system adoption.

As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in‑person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

Illinois: $115,000

New York: $128,000

Wonder uses geographic‑specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

The benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non‑exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.

Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.

A Final Note

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government’s E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.