Manager, SMB Accounts

Grubhub; Chicago (IL); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Equity

401(k) plan

Medical, dental, and vision plans

Paid time off

Discounted meals

Job summary

Grubhub is seeking a Manager, Restaurant Success in the SMB Merchant Network to oversee a regional team of Associate and Senior Associate Account Managers. You’ll drive strategic objectives and foster strong client relationships across a hybrid model with in-office collaboration in Chicago and Illinois.

This role emphasizes coaching, analytics, and cross-team alignment. You will partner with sales, marketing, product, and support teams to ensure service excellence and client growth, while

Qualifications

• Bachelor’s degree or equivalent years of experience.
• 5+ years of relevant work sales process experience.
• 1+ years of management/leadership experience.
• Proficiency in CRM software and MS Office.
• Native-level fluency in English; Mandarin or Spanish preferred.
• Excellent communication skills, both verbal and written.
• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Lead, mentor, and develop a team of associate account managers to high performance and growth.
• Foster a collaborative, supportive team environment focused on client service and goals.
• Model creative thinking and provide guidance for unique solutions.
• Monitor team performance and address challenges while pursuing opportunities.
• Serve as a primary contact for clients, building trust and clear communication.
• Collaborate with sales, marketing, product, and customer support for seamless delivery.
• Provide client insights to inform product development and marketing strategies.
• Act as liaison between associate managers and internal stakeholders.

Skills

CRM software

Microsoft Office

Communication skills

Analytical skills

Sales process experience

Leadership

Fast-paced environment

Education

Bachelor’s degree or equivalent

High School diploma

Tools

CRM software

Microsoft Office

Job description

About Grubhub

At Grubhub, we believe food is more than just a meal: It’s a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We’ve been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup.

About Grubhub

At Grubhub, we believe food is more than just a meal: It’s a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We’ve been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup. As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City and Chicago, and help us give our diners the exceptional value they deserve.

Job Description

About The Opportunity

As a Manager, Restaurant Success in the SMB Merchant Network, you'll oversee a team of Associate Account Managers and Senior Associate Account Managers and be assigned to a region. You will play a crucial role in leading and supporting a team of associate account managers to achieve strategic objectives and foster strong client relationships.

The Impact You Will Make

• Lead, mentor, and develop a team of associate account managers to ensure high performance, engagement, and career growth through coaching and ongoing feedback..
• Foster a collaborative and supportive team environment that promotes excellence in client service and achievement of goals.
• Model creative thinking and problem-solving for the team, providing guidance and support in developing unique solutions.
• Monitor team performance, track progress against targets, and take proactive measures to address challenges and capitalize on opportunities.
• Serve as a supplemental, and sometimes key, point of contact for clients, building and maintaining strong relationships based on trust, transparency, and effective communication.
• Collaborate closely with sales, marketing, product, and customer support teams to ensure seamless coordination and delivery of services to clients.
• Provide insights and feedback from client interactions to inform product development, marketing strategies, and overall business initiatives.
• Act as a liaison between associate account managers and other internal stakeholders to facilitate effective communication and problem resolution.

What You Bring To The Table

• Bachelor’s Degree or equivalent years of experience and High School degree/GED
• 5+ years of relevant work Sales process experience, 1+ years of management/leadership experience is required
• Proficiency in CRM software and Microsoft Office suite.
• Native-level fluency in English is required. Candidates fluent in Mandarin or Spanish are strongly preferred.
• Excellent communication skills, both verbal and written, with the ability to effectively engage and influence stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and develop actionable insights.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs.

Our hybrid model requires 3 days a week in the office

That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

Illinois: $80,000- $100,000 ($100,000 - $125,000 OTE)

New York: $88,000 - $110,000 ($110,000 - $137,500 OTE)

Benefits

• The benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.

Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.

A Final Note

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.