Manager, Retail Sales & Support

The Guitar Center Company; Westlake Village (CA); On-site; USD 78,055 - 104,111; Full time

Benefits offered by this job

Health insurance

401K plus company match

Paid sick/holiday/vacation time

Employee discount program

Tuition reimbursement options

Gig leave for musicians

Job summary

A leading music retail company in California is seeking a Talent Acquisition Manager for Retail. This role involves overseeing retail operations to ensure an exceptional in-store experience and manage a talented support team. The ideal candidate will have extensive retail management experience, strong communication skills, and proficiency in retail technology. Competitive salary and robust benefits offered.

Qualifications

• 4+ years of retail management or retail operations experience.
• 3+ years of team leadership experience.
• Proficiency in retail systems and online order management.

Responsibilities

• Oversee planning and execution of retail store systems.
• Manage user acceptance and quality assurance testing of system rollouts.
• Lead and develop a team of three direct reports.

Skills

Retail management

Team leadership

Analytical skills

Communication

Education

Bachelor’s degree in Business, Economics, or related field

Tools

Retail point-of-sale systems

Microsoft Office Suite

Job description

Talent Acquisition Manager- Retail at Guitar Center

KEY RESPONSIBILITIES:

The Manager, Retail Sales & Support plays a critical role in driving the success of Guitar Center’s retail operations by overseeing the planning, execution, and continuous improvement of all store systems and support functions.

This role leads the development, rollout, and optimization of retail technology, sales processes, and operational programs that enable stores to deliver consistent performance and an exceptional in-store experience.

As a key leader within the Retail Operations team, you’ll manage a talented support team, collaborate cross-functionally to ensure every store has the tools, resources, and clarity needed to succeed.

What You’ll Do

Retail Systems Management

• Provide 1:1 store level support and troubleshooting of all retail store systems (POS, Connected Associates, SmartOps, etc.).
• Partner with the Technology teams to identify, prioritize, and implement system enhancements, trends, and upgrades.
• Serve as the primary business owner for store-level system improvements and integrations.

System Rollouts & Testing

• Lead planning, coordination, and execution of system rollouts across the retail network.
• Manage user acceptance and quality assurance testing processes and driving issue resolution.
• Ensure each rollout is executed smoothly with clear communication, training, and post-launch support.

Retail Support Oversight

• Supervise the retail support team (OpsSupport), ensuring timely resolution of store issues and take proactive measures to prevent future issues.
• Collaborate with cross-functional teams to elevate and resolve complex issues impacting store operations.

Setlist (Zipline) Library & Documentation

• Own and manage the Retail Operations Setlist Library, ensuring all SOPs, training resources, and reference materials are current, accurate, and accessible.
• Create and maintain SOPs, user manuals, and process documentation aligned with evolving retail systems and store operations.
• Maintain, update, and communicate store Policies and Procedures.

Leadership & Team Development

• Lead, coach, and develop a team of three direct reports focused on retail support and execution excellence.
• Foster a culture of accountability, innovation, and continuous improvement.
• Collaborate across departments to align store systems strategy with broader organizational goals.

What You’ll Bring

• Bachelor’s degree (or equivalent work experience) in Business, Economics, or a related field.
• 4+ years of retail management or retail operations experience in a multi-unit or complex retail environment.
• 3+ years of team leadership experience with a proven ability to coach and develop others.
• Proficiency in retail point-of-sale systems, online order management platforms, and standard business software (e.g., Microsoft Office Suite).
• Strong analytical and problem-solving skills with the ability to turn data into insights and action.
• Excellent communication and collaboration skills, with experience influencing cross-functional partners.
• A proactive, customer-focused mindset and the ability to thrive in a fast-paced, results-driven environment.

About Guitar Center

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States.

Why Guitar Center? Here’s just some of the rewards:

For employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate:

$78,055- $104,111 depending on background and experience.

Bonus Program

This position is eligible to participate in the Guitar Center Company bonus program based on Company performance.

Equal Employment Opportunity

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

Accommodations

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‑818‑735‑8800 ext. 2862 or by sending an email to [e-mail].