Manager, Retail Footprint & Operations

Cogeco Inc.; North Carolina; On-site; USD 80,000 - 110,000; Full time

Job summary

Breezeline is seeking a Senior Retail Operations Manager to drive performance across store/ kiosks/ event activations in the US. You will lead on-site teams, optimize foot-traffic initiatives, and partner with vendors to push monthly, quarterly, and annual growth targets.

Expect to manage visual merchandising, OPEX, and stock levels while delivering actionable location reports and coaching for frontline staff. Travel up to 50% across the US is required.

Qualifications

• ACADEMIC TRAINING College diploma/ University degree in Business/Management/Merchandising or the equivalent experience.
• Work Experience: 5-10 years Management Experience Industry specific background and thorough understanding
• Excellent communication, organizational, project management and relationship development skills.
• People leader with 5-10 years experience leading front line and second level sales and supervisory teams
• Demonstrated analytical abilities with attention to details and initiatives.
• Demonstrated team player with strong negotiation and facilitation skills.
• Ability to work independently and manage time effectively.
• May be required to work at exhibits and shows.
• Attention to detail, target attainment and bottom line results required.
• Ability to manage conflicting deadlines and multiple demands under frequent interruptions.
• Required to work flexible hours Weekdays and Weekends

Responsibilities

• Holds full accountability for generating revenue, hitting target KPIs, and maximizing conversion rates across all physical retail footprints, including Kiosks, Storefronts, and Event spaces.
• Provides continuous leadership, daily coaching, and performance management for onsite supervisors and retail field agents.
• Identifies foot-traffic trends and consumer behavior patterns within physical locations to develop and execute proactive solutions.
• Collaborates closely with third-party vendors, venue management, and cross-functional internal teams to streamline site operations and improve daily workflow.
• Directs the execution of visual merchandising guidelines, ensuring full compliance, brand consistency, and high-impact physical displays across all locations.
• Researches and implements foot-traffic initiatives, supports retail store updates, and manages the execution of pop-up sites and physical event activations.
• Oversees and manages the channel's OPEX, driving cost-efficiencies across all physical outlets.
• Establishes precise tracking frameworks and delivers comprehensive performance reports to evaluate location-level productivity.
• Oversees the end-to-end management of retail supplies, uniforms, promotional collateral, kiosk fixtures, and stock levels.
• Deploys and supports digital tools, POS systems, and operational resources to empower field agents and elevate customer interactions.
• Coordinates closely with marketing to align local promotional efforts, test new event tactics, and maximize venue-based campaign success.
• Conducts routine site and equipment audits to verify inventory accuracy, control shrinkage, and optimize site facilities maintenance.
• Improves team engagement and workplace environment to drive positive workplace metrics and agent retention.
• Handles location escalation matters professionally, resolving customer or operational issues in a timely manner while ensuring adherence to corporate safety standards.
• Tracks and analyzes financial & sales performance, ensuring cost-effective strategies in sales, vendor partnerships, and business operations.
• Continuously updates business processes to improve efficiency, increase productivity, and manage costs effectively.
• As a representative of Breezeline’s management team, handles customer and employee matters confidentially; escalates issues in a timely manner through collaboration and effective communication skills.
• To support Breezeline’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.
• As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.

Skills

Communication

Organizational skills

Project management

Relationship development

People leadership

Analytical abilities

Negotiation

Facilitation

Time management

Flexibility

Attention to detail

Multitasking

Exhibit shows

Travel readiness

Education

College diploma/University degree in Business/Management/Merchandising

Job description

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type: Regular

Position Summary:

This role directly oversees the day-to-day productivity, operational standards, and growth of all physical sales venues across the United States. Encompassing storefronts, kiosks, and event activations, the position focuses on driving physical footprint revenue, boosting location efficiency, and elevating the overall customer journey. The incumbent will steer on-site teams to capture local market opportunities, showcase the complete portfolio of Breezeline offerings, and deliver consistently on monthly, quarterly, and annual growth targets. A successful candidate will champion a high-energy team culture rooted in accountability, ongoing field coaching, and professional growth. By translating location analytics into actionable sales tactics, the manager ensures each site operates at peak productivity.

Overall Key Responsibilities:

• Holds full accountability for generating revenue, hitting target KPIs, and maximizing conversion rates across all physical retail footprints, including Kiosks, Storefronts, and Event spaces.
• Provides continuous leadership, daily coaching, and performance management for onsite supervisors and retail field agents.
• Identifies foot-traffic trends and consumer behavior patterns within physical locations to develop and execute proactive solutions.
• Collaborates closely with third-party vendors, venue management, and cross-functional internal teams to streamline site operations and improve daily workflow.
• Directs the execution of visual merchandising guidelines, ensuring full compliance, brand consistency, and high-impact physical displays across all locations.
• Researches and implements foot-traffic initiatives, supports retail store updates, and manages the execution of pop-up sites and physical event activations.
• Oversees and manages the channel's OPEX, driving cost-efficiencies across all physical outlets.
• Establishes precise tracking frameworks and delivers comprehensive performance reports to evaluate location-level productivity.
• Oversees the end-to-end management of retail supplies, uniforms, promotional collateral, kiosk fixtures, and stock levels.
• Deploys and supports digital tools, POS systems, and operational resources to empower field agents and elevate customer interactions.
• Coordinates closely with marketing to align local promotional efforts, test new event tactics, and maximize venue-based campaign success.
• Conducts routine site and equipment audits to verify inventory accuracy, control shrinkage, and optimize site facilities maintenance.
• Improves team engagement and workplace environment to drive positive workplace metrics and agent retention.
• Handles location escalation matters professionally, resolving customer or operational issues in a timely manner while ensuring adherence to corporate safety standards.
• Tracks and analyzes financial & sales performance, ensuring cost-effective strategies in sales, vendor partnerships, and business operations.
• Continuously updates business processes to improve efficiency, increase productivity, and manage costs effectively.
• As a representative of Breezeline’s management team, handles customer and employee matters confidentially; escalates issues in a timely manner through collaboration and effective communication skills.
• To support Breezeline’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.
• As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.

Essential Qualifications

ACADEMIC TRAINING College diploma/ University degree in Business/Management/Merchandising or the equivalent experience.

Work Experience

5-10 years Management Experience Industry specific background and thorough understanding

Specific Competencies

• Excellent communication, organizational, project management and relationship development skills.
• People leader with 5-10 years experience leading front line and second level sales and supervisory teams
• Demonstrated analytical abilities with attention to details and initiatives.
• Demonstrated team player with strong negotiation and facilitation skills.
• Ability to work independently and manage time effectively.
• May be required to work at exhibits and shows.
• Attention to detail, target attainment and bottom line results required.
• Ability to manage conflicting deadlines and multiple demands under frequent interruptions.
• Required to work flexible hours Weekdays and Weekends

Physical Demands and Visual Acuity

Ability to lift up to 50 pounds

Able to travel 50% across the US

Location

Columbus, OH

Company

Breezeline

At Breezeline, diversity is an essential asset to our organization’s performance. We are committed to providing equal opportunities to all qualified individuals, regardless of cultural and individual differences. We strive to build teams which reflects the diverse profiles and backgrounds of both the customers and communities we serve, firmly believing that this distinguishes Breezeline from competitors and contributes to our signature of excellence.

NOC CODE : 0611

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers. If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [e-mail] Rooted in the communities it serves, Cogeco Inc. is a growing competitive force in the North American telecommunications and media sectors, serving 1.6 million residential and business subscribers. Its Cogeco Communications subsidiary provides Internet, video and phone services in Canada, and in thirteen states in the United States under the Cogeco Connexion, oxio and Breezeline brand names. Through Cogeco Media, it owns and operates 21 radio stations primarily in the province of Québec as well as a news agency. Cogeco's subordinate voting shares are listed on the Toronto Stock Exchange (TSX: CGO). The subordinate voting shares of Cogeco Communications Inc. are also listed on the Toronto Stock Exchange (TSX: CCA).