Account Manager

Cogeco Inc.; Town of Florida (NY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Medical coverage

Dental coverage

Life Insurance

Disability insurance

Tuition Reimbursement

Hybrid work policy

401(k) plan with company match

Headspace Membership

LinkedIn Learning

Job summary

Breezeline in Miramar, FL is hiring a Select Communities Account Manager to lead the rollout of new bulk communities and manage the end-to-end customer experience. You will partner with Sales, Construction and Operations to ensure smooth launches, drive customer satisfaction, and improve Net Promoter Score by engaging property management.

This hybrid role rewards proactive problem solving, strong communication, and a passion for delivering reliable internet and related services to our Florida

Qualifications

• Bachelor’s degree in marketing, business or related area.
• 3–5 years related experience preferred.
• Excellent communication and organizational skills.

Responsibilities

• Launch Breezeline Select Communities into new markets in collaboration with Sales, Construction and Operations teams.
• Demonstrate expert knowledge of Breezeline products and benefits.
• Stay informed on features, pricing, campaigns for video, internet and phone services.
• Deliver first-class customer and employee experience across communities.
• Lead strategies to improve customer experience and NPS in each community profile.
• Work cross-departmentally to launch new services in acquisition/renewal properties.

Skills

Communication

Planning & Prioritizing

Goal Setting

Perseverance

Influence & Persuasion

Customer Focus

Organizational Skills

Problem Solving

Education

Bachelor’s degree in marketing or business

Tools

Microsoft Office

Job description

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description : About Our Company

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences. As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Miramar, Florida, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).

Why Work At Breezeline?

As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us. Internal Values – How we act We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality. And here is how we do it. Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right. Job flexibility: We think everything you do matters – at work and home. Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too. Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business. Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals! Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re‑shape the industry.

About The Job

The Select Communities Account Manager is responsible for serving as the lead point of contact for property management (and boards) of newly acquired bulk communities. Will also be responsible for managing the customer‑experience throughout the life of any/all existing Bulk properties that are part of an assigned profile as well as for developing strong relationships with property management that is conducive to the timely launch of Breezeline services and ongoing sale and retention of Breezeline products and services. This is a hybrid position is open to any candidate within the Breezeline Florida footprint.

Job Responsibilities

• Responsible for launching new Breezeline Select Communities into the market place, while working with the Select Communities Sales, Construction and Operations teams to ensure a smooth rollout and transition.
• Demonstrates expert knowledge of Breezeline products.
• Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing, and campaigns for video, high-speed internet and phone services applicable to assigned Select Communities.
• Delivers first‑in‑class customer and employee experience.
• Leads the execution of strategies and tactics to improve the customer experience in their respective community profile.
• Works cross‑departmentally to launch new services in both acquisition/renewal properties.
• Works with Customer Operations Manager to build‑out community engagement plan(s) and event(s) to drive improvements in net‑promoter system (NPS).
• Leverages NPS to aggregate customer feedback.

Requirements

• Communication- Clearly conveys information through a variety of media (verbal, written, e‑mail, v‑mail, etc.) in a way that engages the audience and helps them understand and remember the message; listens well.
• Planning, Prioritizing, and Goal Setting- Able to prepare for emerging customer needs; manages multiple projects; determine project urgency; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks to achieve maximum efficiency.
• Perseverance- Able to finish a task, regardless of resistance or setbacks; pursues everything with energy, drive and a desire to complete task; utilizing a variety of ways to get things done.
• Influence and Persuasion- Able to convince others in both positive or negative circumstances; uses tact when expressing ideas or opinions; presents ideas effectively to persons at all senior levels; adapts presentations to suit the audience; responds to objections successfully.
• Customer Focus- Able to demonstrate a high level of service delivery; does what is necessary to ensure customer satisfaction; addresses and resolves service failures; priorities customer needs; makes customer and their needs a primary focus of action.
• Excellent organizational and communication skills.
• Enjoys working on a variety of projects, and can solve complex problems and meet deadlines.
• Consistent exercise of independent judgement and discretion in matters of significance.
• Regular, consistent, and punctual attendance.

Education and/or Experience

Bachelor’s degree (or higher) in marketing, business or related areas of study and/or 3‑5 years related experience is strongly preferred.

Computer Skills

Ability to use personal computer and software applications including Microsoft Office (Word, Excel, and PowerPoint).

Certificates, Licenses, Registrations

Valid driver’s license, satisfactory driving record within Company required standards and auto insurance.

Available Benefits

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long and short-term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company recognized Holidays with additional Floating Holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Participation in the Employee Bonus Plan
• Participation in the Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services (for those in our service area)
• Tuition Reimbursement
• Headspace Membership
• Opportunities for LinkedIn Learning subscriptions for select colleagues LI#‑Hybrid LI#‑AR1

Location

Miramar, FL

Company

Breezeline

Additional Information

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers. If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [e-mail]

Rooted in the communities it serves, Cogeco Inc. is a growing competitive force in the North American telecommunications and media sectors, serving 1.6 million residential and business subscribers. Its Cogeco Communications subsidiary provides Internet, video and phone services in Canada, and in thirteen states in the United States under the Cogeco Connexion, oxio and Breezeline brand names. Through Cogeco Media, it owns and operates 21 radio stations primarily in the province of Québec as well as a news agency. Cogeco's subordinate voting shares are listed on the Toronto Stock Exchange (TSX: CGO). The subordinate voting shares of Cogeco Communications Inc. are also listed on the Toronto Stock Exchange (TSX: CCA).