Manager, Retail Education, Travel Retail Americas

LVMH; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Dior in Miami seeks a Regional Retail Education Manager to coordinate fragrance, makeup and skincare training across the North America region, with occasional Latin America support. You will design engaging training programs, manage event logistics, materials and translations, and partner with field teams to ensure consistent brand experiences.

The role requires travel up to 60–70% and fluency in English, with strong organization, leadership and problem-solving skills driving empowerment and

Qualifications

• Proficiency in English and at least 3–5 years in training/education.
• Experience in beauty or luxury industry is a plus.
• Willingness to travel locally and internationally up to 60–70%.
• Proficiency with MS Office suite (Excel, PowerPoint, Word, Outlook).

Responsibilities

• Develop and tailor training programs for skincare, fragrance, and makeup.
• Lead in-class and in-store training sessions with a hands-on approach.
• Manage end-to-end logistics for training events, including venues, accommodations, meals, and transportation.
• Coordinate credential requests and translate/support training materials across regions.
• Support the Retail and Training department in Miami with deliveries, inventory and back-office tasks.

Skills

English proficiency

Training experience

Organizational skills

Attention to detail

Strategic thinking

Problem solving

Leadership

Travel flexibility

Tools

Microsoft Office

Job description

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

Craft together with joy

Lead with audacity

Cultivate Triumphant inclusivity

Commit and act to re-enchant the world.

Design your dreams with Dior.

Your Impact:

Within the Retail Education team, the Retail Education Manager is responsible for coordinating and conducting comprehensive training programs covering fragrance, makeup, and skincare, with a primary focus on the North America region, and the flexibility to support key events in Latin America. In addition to training, the Regional Trainer will provide crucial support for back-office tasks and participate in sell-out events and promotional activities.

Job responsibilities

JOB RESPONSIBILITIES: Day-to-Day Missions

Product Training

• Develop and tailor training programs for skincare, fragrance, and makeup to suit diverse audiences, including beauty consultants, office staff, cruise employees, and retail operators.
• Conduct engaging in-class and in-store training sessions with a hands-on approach.
• Lead by example and demonstrate Dior techniques and services at the point of sale.
• Adjust training materials and methods to meet specific audience needs proactively.

Logistics and Coordination

• Manage the end-to-end logistics for training events, which includes ordering, overseeing product and tool deliveries, and ensuring adherence to the brand's guidelines and processes.
• Handle hotel reservations, catering arrangements, flights, and transportation within allocated budgets for beauty consultants.
• Facilitate credential requests and collaborate closely with field teams and operators to ensure seamless operations.
• Ensure all essential materials for training sessions are readily available, including modules, handouts, displays, kits, products, and digital content, while effectively managing the allocated budget.

Specific Training, Events, and Projects

• Contribute to the organization of product "reveals" and common productions suitable for multiple regions.
• Lead and facilitate inductions for new employees (both corporate and field) and maximize group sizes by merging populations based on language.
• Support the Senior Training Manager in various projects and tools as needed.
• Conduct training sessions, workshops, and presentations during Regional Seminars and Sales Cycles/Go to Market events.
• Coordinate credential requests and assist the Retail and Training team in organizing the Beauty Consultant seminar, including attendee list management, translations/proofreading, printing, item procurement, shipping, and transportation.
• Offer timely support for content creation, translations, and proofreading as required, especially for organizing various sessions such as retail groups and Beauty Consultant seminars.

Support to the Retail & Training Department

• Serve as the interface for the Retail and Training department in Miami offices, overseeing deliveries of products, uniforms, local tools, POSM, and fragrances.
• Manage local material dispatch and distribution to teams in line with established guidelines.
• Provide support for Novelties collections deliveries, inventory management, and storage.

* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects

Profile

Ideally, you would have 3-5 years' of experience and at least two years of experience in an education or training field preferred.

PROFILE

• Proficiency in English (knowledge of a second or third language is a plus).
• Willingness to travel extensively locally and internationally, up to 60-70% of the time.
• 3-5 years of experience. At least two years of experience in an education or training field preferred.
• Excellent organizational and planning skills.
• Proven experience in a training/teaching role.
• Thorough understanding of the beauty and luxury industry (credentials from other beauty brands are an advantage)
• Proficiency in Microsoft Office, including Excel, PowerPoint, Word, and Outlook.
• Must be based in the Miami regional corporate office.

Soft skills that align with our values:

Lead with Audacity:

• Exemplary Leadership & People Management Capacity
• Critical Thinking

Craft Together with Joy:

Cultivate Triumphant Inclusivity

Excel for Ultimate Luxury:

• Attention to detail
• Strategic Thinking
• Work Ethic

Commit & Act to re-enchant the world:

• Business Acumen
• Adaptability
• Problem Solving

Additional information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).

Christian Dior described himself as a fashion and perfume designer. The House of Dior, founded in 1946, changed the face of ladies’ style forever when its New Look was unveiled in the halls of 30 Avenue Montaigne on February 12, 1947. The revolutionary look was accompanied by a fragrance, Miss Dior, the finishing touch designed to “leave a trail of desire in a woman’s wake”. This timeless perfume was the first fragrance created by a visionary brand which invented the concept of global beauty with its Rouge Dior and subsequent cosmetic lines. The current-day trustees of this legendary expertise – Francis Kurkdjian, Perfume Creation Director, and Peter Philips, Creative and Image Director for Dior Makeup – are the heirs to Christian Dior’s perfectionism. The worldwide renown of the House’s creations is partly down to its seductive muses, including Charlize Theron, Natalie Portman and Robert Pattinson.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.