Manager Retail Branch II (NEW LOCATION IN FREDERICKSON!)

BECU; Frederickson (WA); On-site; USD 86,000 - 110,000; Full time

Benefits offered by this job

401(k) Company Match (up to 3%)

4% annual 401(k) contribution

Medical, Dental and Vision

PTO + Exchange Program

Tuition Reimbursement

Volunteer time off + donation match

Job summary

BECU is opening a new Financial Center in Frederickson, WA and is seeking an experienced manager to lead the charge. You will drive sales and member experience, coach a team, and ensure service excellence while building relationships within the community.

As a leader, you’ll manage budgets, promote the BECU brand, and develop staff to reach career goals, with a focus on financial well‑being for members and strong operational performance.

Qualifications

• Bachelor’s degree or equivalent related experience.
• Minimum three years of leadership experience.
• Minimum four years of experience in a sales, retail, or banking environment.
• Experience leading a team of at least 4 direct reports.
• Financial institution experience preferred.
• Relationship development and marketing skills, with the ability to motivate and train staff in these areas.
• Training, mentoring, and sales skills.
• Ability to exercise confidentiality and discretionary judgment.
• Leadership and negotiation skills.
• Math skills, with a high degree of accuracy.

Responsibilities

• Achieve Key Sales and Member Experience Goals: Ensure accountability among your team to meet key sales and member experience goals.
• Develop and Encourage Employee Performance: Provide ongoing coaching, mentoring, and training to develop and encourage employee performance.
• Manage Services and Promote Brand Awareness: Manage branch service level adherence, review and analyze reports, set service expectations, and support the development of brand awareness and the BECU value proposition to create opportunities within communities.
• Set Expectations and Manage Budget: Set sales and service excellence expectations with team members, assist the District Director in managing the annual budget for the branch and ensure expenses stay within approved levels.
• Develop Relationships: Develop and maintain effective working relationships with the staff, members, business partners, and the retailer or property management.
• Ensure that all team members comply with policies, procedures, and Credit Union regulations.
• Hire and Train Top Talent: Partner with Recruiting to hire top talent to meet the staffing needs of the district/branch.
• Compliance: Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).
• This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

Skills

Leadership experience

Sales

Relationship development

Marketing skills

Negotiation skills

Confidentiality

Math skills

Team management

Education

Bachelor’s degree or equivalent related experience

Job description

PAY RANGE

The Target Pay Range for this position is $86,000 - $110,000 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS – because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

IMPACT YOU’LL MAKE:

BECU is opening a new Financial Center in Frederickson, WA and we’re looking for an experienced manager to lead the charge! Do you have experience building relationships and connections in your own community? Do you want to lead a team who’s committed to the financial well‑being of the members we serve. This is a unique opportunity to establish a new team and improve the Frederickson area’s access to a member‑owned, not‑for‑profit Credit Union where the financial needs of our members are our priority.

WHAT YOU’LL DO:

• Achieve Key Sales and Member Experience Goals: Ensure accountability among your team to meet key sales and member experience goals.
• Develop and Encourage Employee Performance: Provide ongoing coaching, mentoring, and training to develop and encourage employee performance, assisting them in skill‑building and planning for career goals.
• Manage Services and Promote Brand Awareness: Manage branch service level adherence, review and analyze reports, set service expectations, and support the development of brand awareness and the BECU value proposition to create opportunities within communities.
• Set Expectations and Manage Budget: Set sales and service excellence expectations with team members, assist the District Director in managing the annual budget for the branch and ensure expenses stay within approved levels.
• Develop Relationships: Develop and maintain effective working relationships with the staff, members, business partners, and the retailer or property management.
• Ensure that all team members comply with policies, procedures, and Credit Union regulations.
• Hire and Train Top Talent: Partner with Recruiting to hire top talent to meet the staffing needs of the district/branch.
• Compliance: Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).
• This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• Community Impact – Build relationships with members and local businesses, helping to improve their financial well‑being while expanding BECU’s presence in the community.
• Professional Development – Gain experience in sales strategy, member service excellence, financial management, and compliance, all while receiving ongoing training and mentorship.
• Strategic Influence – Play a key role in driving branch performance, setting goals, managing budgets, and shaping service strategies that impact BECU’s overall success.

QUALIFICATIONS:

• Minimum Qualifications: Bachelor’s degree or equivalent related experience.
• Minimum Qualifications: Minimum three years of leadership experience required.
• Minimum Qualifications: Minimum four years of experience in a sales, retail, or banking environment.
• Desired Qualifications: Experience leading a team of at least 4 direct reports.
• Desired Qualifications: Financial institution experience preferred.
• Desired Qualifications: Relationship development and marketing skills, with the ability to motivate and train staff in these areas.
• Desired Qualifications: Training, mentoring, and sales skills.
• Desired Qualifications: Ability to exercise confidentiality and discretionary judgment.
• Desired Qualifications: Leadership and negotiation skills.
• Desired Qualifications: Math skills, with a high degree of accuracy.

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Join the Journey Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well‑being of our community. With 90 years and over one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future. As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.