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Summary Statement
The Stubborn Seed Restaurant Manager is responsible for leading, educating, motivating and energizing the team to provide a world class dining experience. This role will ensure food and drink quality, while maintaining daily presentation of the restaurant.
Summary Statement
The Stubborn Seed Restaurant Manager is responsible for leading, educating, motivating and energizing the team to provide a world class dining experience. This role will ensure food and drink quality, while maintaining daily presentation of the restaurant.
Primary Job Duties: - Includes but is not limited to:
- Administer all aspects of personnel to restaurant team members.
- Interact with customers and guests to receive feedback on their service.
- Provide ongoing education to team members on industry trends and service etiquettes.
- Ensure sanitation procedures and organization of work area adhere to all health code regulations and standards.
- Increase restaurant revenue through marketing strategies, networking and team member engagement.
- Maintain inventory levels for food, supplies and equipment.
- Manage budgeted revenue, cost of sales (COS), labor, supplies and operating cash flow (OCF).
- Audit monthly profit and loss statement and act on all variances.
- Promote responsible alcohol sales and service and ensure compliance with local alcohol service regulations.
- Assist with restaurant opening and closing responsibilities, when needed.
- Escalate critical issues to General Manager or Director of Restaurants.
- Rotate to other Food & Beverage outlets/venues, as necessary.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Collaborate with internal teams and property partners to elevate brand visibility and drive traffic through strategic outreach and relationship-building initiatives.
- Act as the primary point of contact for VIP inquiries, media visits, and influencer activations, ensuring a seamless and elevated guest experience.
- Coordinate with the Conference & Events and Entertainment teams to align restaurant offerings with broader programming (e.g. dinner & show packages, large group events).
- Partner with the marketing team to identify new promotional opportunities and assist with on-brand collateral distribution both on and off property.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Perform other job-related duties as requested.
Qualifications: Includes but is not limited to:
- Working knowledge of general restaurant operations.
- Proficient in restaurant financial management.
- Working knowledge of restaurant management software system(s).
- Must have advanced knowledge of Japanese food, beverages and cost control.
- Ability to work varied shifts, including nights, weekends and holidays.
- Polished appearance and demeanor.
- Excellent customer services skills.
- Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
- Ability to successfully lead and mentor a team.
- Ability to effectively communicate in English.
- Ability to work varied shifts, including nights, weekends, and holidays.
Preferred
- Ability to effectively communicate in a second language
- Previous experience with premium sake, wine, and fine spirits.
- Previous experience working in a large, luxury resort setting.
Minimum Education And Experience
- At least 21 years of age.
- High School Diploma or equivalent.
- At least five years' experience within fine dining restaurants operations.
- At least three years' operational management experience.
Certificates, Licenses, Regulations
- Proof of eligibility to work in the United States.
- Ability to obtain the following:
- Non-Gaming Card
- Food Handling Card
- Alcohol Awareness Card
Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is typically performed in a restaurant environment.
- Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 50 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
Seniority level
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Gambling Facilities and Casinos
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