Manager Residential Operations (Program Manager)

AbleLight; St. Louis (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

AbleLight is seeking a seasoned leader to guide a team delivering person-centered care in residential settings. You will mentor staff, align talents with operational goals, and collaborate with HR, quality, and nursing to ensure exceptional service and regulatory compliance.

You will oversee program leadership, staffing schedules, required training, and engagement; you will influence budget and metrics while maintaining a strong partnership with families and guardians to support those we serve.

Qualifications

• Education: High school diploma or GED required; Bachelor's degree preferred, or equivalent four years of relevant IDD experience (may vary by state).
• Experience: Four Years of Supervisory or Case Management Experience (may vary by state). Two to three years of previous leadership experience. Two to three years of IDD experience.

Responsibilities

• Hire, onboard, and mentor new colleagues.
• Develop the schedule for program DSPs and Lead DSPs as required.
• Facilitate regular meetings and support required training to assure the support, quality, and compliance expectations for the individuals we support.
• Identify ways to remove barriers, achieve results, and drive engagement.
• Be the resource for DSPs, Lead DSPs, the individuals we support, and guardians in the home when local efforts fail.
• Ensure adherence to procedures and state/local regulations across homes in your area of accountability.

Education

High school diploma or GED; Bachelor's degree preferred, or equivalent four years of relevant IDD experience

Job description

Job Summary

The primary responsibility is to lead the team that delivers person centered care and services to those we support in a residential setting to fulfill our purpose for existing “We believe the world shines brighter when people with developmental disabilities achieve their full potential.”

Essential Duties

60% Talent, Leadership & Results

• Align the passion and talents of others and create a culture and environment where teams and individuals can thrive. Partner with operational leaders, human resources, quality, and nursing to:
• Hire, welcome, onboard, and mentor new colleagues on the team.
• Facilitate regular meetings and support required training needed to assure the support, quality, and compliance expectations doe the individual we support.
• Develop the schedule for program DSPs and Lead DSPs as required.
• Identify ways to remove barriers, achieve results, and achieve high levels of engagement.
• Actively and intentionally show recognition and appreciation for staff efforts.
• Identify additional training and development needs for all staff as part of Quarterly Connections, coaching in the moment for performance.
• Be the resource for any DSP and Lead DSP colleagues, persons we support, or parents & guardians in the home if local home efforts to resolve a topic are not successful.
• Demonstrate positive leadership behaviors leading the way through individual behaviors & example to develop individuals, empower teams, and promote collaboration.
• Effectively engage in the admission of individuals supported with the completion of Person Focused Worksheet (PFW), individual support plans (ISP / PSP) documentation and any other required procedures and documentation.
• Complete required Medicaid redeterminations and renewal submissions.
• Positively influence the program with a focus on budget and metrics to grow residential services and to achieve our balanced scorecard results by maintaining a strong and collaborative working partnership with all colleagues, leadership, PWS, and parents & guardians.
• Ensure standard AbleLight operating procedures and any related state and local regulations and expectations are implemented consistently and in collaboration with operational leaders and colleagues across the homes in your area of accountability.
• Manage facilities and property through regular home inspections and vehicle maintenance.
• Complete all individual training and development and manage the training compliance of direct reports required by local, state, federal and AbleLight policies and procedures.
• Bring recommendations forward related to quality and process improvements for our employees and those we serve to enhance standard operating.

25% Program Leadership

• Effectively engage in the admission of individuals supported with the completion of Person Focused Worksheet (PFW), individual support plans (ISP / PSP) documentation and any other required procedures and documentation.
• Complete required Medicaid redeterminations and renewal submissions.
• Positively influence the program with a focus on budget and metrics to grow residential services and to achieve our balanced scorecard results by maintaining a strong and collaborative working partnership with all colleagues, leadership, PWS, and parents & guardians.
• Ensure standard AbleLight operating procedures and any related state and local regulations and expectations are implemented consistently and in collaboration with operational leaders and colleagues across the homes in your area of accountability.
• Manage facilities and property through regular home inspections and vehicle maintenance.
• Complete all individual training and development and manage the training compliance of direct reports required by local, state, federal and AbleLight policies and procedures.
• Bring recommendations forward related to quality and process improvements for our employees and those we serve to enhance standard operating.

15% Person Centered Care and Services

• Ensure timely, comprehensive, and objective documentation both personally and for direct reports through the review of entries into our health information technology, human resource technology.
• Track, monitor and update Individual Support Plans (ISP/PSP) created in collaboration with the person we support, parents & guardians, external clinical or local/state representative & providers, internal partners in nursing and quality, and operational leadership.
• Responsible for Parent Guardian communication and documentation.
• Deliver person centered care and services to those we are blessed to serve.

The above reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Knowledge, Skill, And Abilities For Success In The Role

• Knowledge – serving others, giving & receiving feedback, holding self & others accountable.
• Skills – collaboration, listening skills, conflict resolution, and leveraging technology to the fullest.
• Ability – quality and continuous improvement of self and processes.

Our Values – The “Way” We Work

Mission First We are called to support others to flourish and that deserves our full energy, commitment, and focus.

One AbleLight We are ONE TEAM working together to advance quality. We value collaboration, accountability, transparency, and courage.

Christian Love We are guided by our Christian Faith because all people have infinite value. We welcome and love every person, we act with empathy, grace, dignity, and patience.

Minimum Job Qualifications

• Education: High school diploma or GED required. Bachelor's degree preferred, or equivalent four years of relevant IDD experience (may vary by state).
• Experience: Four Years of Supervisory or Case Management Experience (may vary by state). Two to three years of previous leadership experience. Two to three years of IDD experience.

Travel/Flexibility Ability

Travel/Flexibility Ability to be flexible on hours and residential settings in your local community to assist colleagues and those we serve.