Manager, Residential Experience

Socket.dev; Belknap (KY); On-site; USD 70,000 - 100,000; Full time

Job summary

University of Louisville is seeking a Manager, Residential Experience to oversee a six-hall on-campus housing program serving ~2,000 students at the Belknap Campus. The role supervises 3 full-time staff and 60 student workers, shaping programming, safety, and student well‑being in a high‑impact environment.

The position requires a Bachelor's degree with 4 years of related experience (Master's preferred) and familiarity with housing software like StarRez or Maxient.

Qualifications

• Bachelor's degree in a related field and four (4) years of relevant experience or an equivalent combination of education and experience.
• Master's degree preferred.
• Experience supervising professional staff.
• Experience with crisis and emergency response.
• Proficiency with housing software such as StarRez or Maxient.

Responsibilities

• Directly supervise three full-time staff and 60 student staff to ensure program and administrative objectives are met.
• Oversee on-campus residential facilities housing ~2,000 students across six halls.
• Lead staff training, development, safety checks, occupancy and census management.
• Support development and implementation of residential programming to boost student retention and success.
• Collaborate with campus partners to ensure cohesive student support and well-being.
• Engage in on-call duties for residential crises and policy guidance.

Skills

Staff supervision

Crisis response

Program development

Communication

Education

Bachelor's degree

Master's degree

Tools

StarRez

Maxient

Job description

Department

Location

Belknap Campus

Time Type

Full time

Worker Type

Regular

Job Req ID

R109085

Minimum Requirements

Bachelor's degree in a related field and four (4) years of relevant experience or an equivalent combination of education and experience. Grade 6 (Salaried)

The department of University Housing and the Resident Experience (UHRE) in the Division of Student Affairs is seeking to hire a Manager, Residential Experience. The Manager is responsible for the broad-scope administration and daily management of an on-campus residential area consisting of six residence halls housing approximately 2,000 students. This position is responsible for the direct supervision of three full-time area coordinators, 60 resident assistants and additional student staff. This position manages a particular functional area within the Resident Experience unit including student staff selection, recruitment, training and development. The Manager works closely with various campus stakeholders, including Student Affairs staff, ULPD and the UHRE Housing Operations and Facilities sub-units, to ensure cohesive processes, effective communication, and a holistic approach to student support.

Essential Duties and Responsibilities

• Ensures their residential area operates effectively in areas such as academic and social programming, leadership development, student support, student conduct, facilities management, administrative paperwork and occupancy management
• Directly supervises three full-time professional staff and 60 student staff to ensure follow through and additional support for administrative processes such as health and safety checks, occupancy and census checks, facility concerns, student behavioral concerns and the implementation of required programming
• Participates as a member of the department’s on-call team to address urgent residential matters and resident crisis response
• Assists to train and coach staff on University and UHRE policies and procedures regularly inclusive of professional and student staff serving in an on-call capacity
• Supports the development and implementation of residential programming and education efforts designed to increase resident retention and student success
• Supports housing student organizations (Residence Hall Association/National Residence Hall Honorary) and assists with the oversight of hall councils
• Assists with other Division initiatives and operations as necessary including, but not limited to, freshman orientation and Welcome Week
• Serves on the Expressive Activity Team and provides guidance and insight to UHRE staff on policies related to the First Amendment
• Promotes a safe, convenient, inclusive and healthy living-learning environment, providing opportunities that engage students, facilitate student and faculty connections, and encourage student success
• Ensures wellness and well-being initiatives are infused into the resident experience through collaborative efforts with Campus Recreation and Wellness, Campus Health Services, and the Counseling Center
• Consistently exercises independent judgment and applies a high level of integrity to address various student resident matters, many being very complex and/or involving several individuals yielding significant impact
• Performs other duties and completes special projects as assigned

Preferred Qualifications

• Master’s degree in a related field
• Three (3) years of related experience, preferably campus housing
• Experience supervising professional staff
• Experience with crisis and emergency response
• Proficiency or familiarity using housing software such as StarRez or Maxient

Work Hours and Location

This is a full-time, exempt position with a 37.5-hour regular workweek including intermittent evening and weekend hours as required. The primary work location for this position is at the Belknap Campus. Occasional overnight travel (for professional development, conferences, student trips, etc.) may be required.

Employee Benefits

The University of Louisville offers competitive benefits and perks to eligible full-time and part-time employees. Please visit the University of Louisville Total Rewards webpages for details.

Student Affairs

The Division of Student Affairs encourages candidates to apply who have demonstrated the capacity to create supportive work environments, collaborate effectively on teams, and serve the students we admit and aim to attract.

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy.In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans.The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.

If you require assistance or accommodation with our online application process, please contact us by email at [e-mail] or by phone [phone].