Department Coordinator IV

ULSA University of Louisville; United States; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive benefits

Total Rewards details

Job summary

The University of Louisville seeks a Department Coordinator IV for University Housing and the Resident Experience (UHRE). You will provide front desk reception, greet visitors, answer the main phone line, and support the department's daily operations at Belknap Campus.

Responsibilities include communicating housing options, coordinating tours, guiding residents on policies, training staff, and ensuring smooth communication across teams.

Qualifications

• Bachelor's degree in a related field or equivalent education/experience.
• Excellent verbal and written communication skills.
• Service-minded with customer-focused experience.

Responsibilities

• Answers department phone line and greets visitors.
• Provides front desk reception and general office support.
• Coordinates tours for residents, prospective residents, and parents.
• Communicates housing options and policies to residents.
• Trains staff and manages student worker schedules.
• Supervises front desk staffing and operations.

Skills

Customer service

Communication skills

Education

Bachelor's degree or equivalent

Job description

Department: Location: Belknap Campus Time Type: Full time Worker Type: Regular Job Req ID: R109096 Minimum Requirements: Bachelor's degree in a related field or an equivalent combination of education and experience.

Position Description

The department of University Housing and the Resident Experience (UHRE) in the Division of Student Affairs is seeking to hire a Department Coordinator IV. The Department Coordinator is responsible for providing front desk reception and general office support for the department. The Department Coordinator serves as the first line of communication by answering the department’s primary phone line, greeting in-person visitors, and addressing calls, concerns, and inquiries.

Essential Duties and Responsibilities

• Analyzes distinctive attributes of each residential hall and community (traditional/suite/apartment) to effectively communicate their unique features
• Utilizes StarRez extensively to promptly address inquiries from resident applicants and current residents, ensuring clear and concise communication
• Provides administrative support to the UHRE team while emphasizing streamlined communication practices
• Arranges and coordinates tours for residents, prospective residents, and parents, employing adept communication skills to showcase housing options
• Directs residents toward a comprehensive understanding of resident policies and procedures
• Executes specialized tasks as assigned, such as managing phone inquiries related to property and providing support to others based on their requirements
• Answers UHRE’s primary phone line dedicated to providing callers with accurate and prompt information through effective communication techniques
• Supervises the staffing and operation of the department's front desk, ensuring seamless communication and service delivery
• Provides excellent customer service to residents, prospective residents, and parents
• Acts as a liaison for all visitation days, guaranteeing staff participation and efficient coordination of communication
• Oversees the access and refurbishment of campus tour rooms, including managing their aesthetics and liaising within the department and with internal/external tour groups
• Conducts training for staff within and beyond the department on conducting tours and emphasizing effective communication strategies
• Facilitates the training and schedule management of the student worker desk staff, nurturing their communication skills and ensuring operational efficiency
• Contributes to the development of training materials and leads meetings to keep students workers informed about processes through effective communication channels
• Serves as a point of contact for student, staff, and parent queries and concerns about housing, employing timely communication via telephone, in-person response, and email
• Maintains student worker staff manual, ensuring content is current.
• Provides timely updates to student worker staff so they are able to perform their job duties correctly and effectively
• Maintains current reference documents for student staff, enabling them to access relevant information seamlessly
• Designs and upholds student worker schedules, facilitating efficient communication of responsibilities and shift coverage

Compensation will be commensurate to candidate experience.

Preferred Qualifications

• Excellent verbal and written communication skills
• Service-minded approach and demonstrated experience providing assistance and service support to customers in-person, on the phone, and online

Work Hours and Location

This is a full-time, non-exempt position with a 37.5-hour regular workweek. Additional work hours may be required based on department needs, programming, staffing, and/or scheduling. The primary work location for this position is at the Belknap Campus.

Employee Benefits

• The University of Louisville offers competitive benefits and perks to eligible full-time and part-time employees.
• Please visit the University of Louisville Total Rewards webpages for details.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure or promotion. Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292. If you require assistance or accommodation with our online application process, please contact us by email at [e-mail] or by phone [phone].

The University of Louisville is committed to being a great place to work, learn and invest. It is a place where you will thrive in a community of inclusivity, cultivate your innovative power and work where you’ll discover your purpose. Join the Cardinal Family today. Learn more about the University at our About Us page.