Manager, Resident Experience

CCMC; Dallas (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, & vision

Wellness program

401k with company match

Paid time off

Parental leave

Training & education assistance

Employee Assistance Program

Disability & life insurance

Pet insurance

Job summary

CCMC is seeking a Manager, Resident Experience to lead OKRs and initiatives focused on a holistic resident experience through lifestyle, communications, and customer service. You will work closely with the Director of Resident Experience to implement strategies and engage residents across CCMC communities.

The role requires building strong relationships, coordinating education programs, and ensuring services remain consistent even during vacancies.

Qualifications

• Experience with community programming in a large-scale master-planned community.
• Exceptional verbal and written communication skills; ability to create content.
• Demonstrated leadership, mentorship, and motivational skills.
• Proven ability to manage multiple projects and respond with strong customer service.

Responsibilities

• Support and implement elements of CCMC's Resident Experience strategy.
• Foster interactions between CCMC communities and residents served.
• Develop and coordinate strategies to improve resident relationships and engagement.
• Assist with recruiting, onboarding and ongoing education for onsite teams.
• Collaborate with vendors to develop partnerships and discounts for communities.
• Identify best practices for communications, amenities, events, and partnerships.
• Provide on-site and remote support for vacancies to avoid lapses in service.

Skills

Community engagement

Verbal & written communication

Leadership & mentorship

Project management

Travel willingness

Customer service

Collaboration

Education

Bachelor’s degree ( recreation / hospitality / PR / journalism )

Job description

Are you looking for a multi-faceted role where your communications leadership skills can shine? Do you thrive when your time is split between administrative projects and building relationships?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

Our Manager, Resident Experience will focus on the OKRs (objectives and key results) and initiatives related to creating a holistic resident experience through lifestyle, communication, and customer service. They will also be responsible for a variety of engaging duties in this critical role that promotes CCMC’s core values.

What You’ll Accomplish

• Work closely with the Director of Resident Experience to support and implement elements of CCMC's Resident Experience strategy
• Support the interaction between a CCMC community and the residents we serve
• Developing, implementing, and coordinating strategies useful in improving resident relationships, engagement, communications, and overall community satisfaction
• Assist with recruiting, onboarding, training, developing, and implementing continuing education programs for onsite team members
• Work with vendors to develop partnerships and discounts to benefit communities
• Identify and implement consistent best practices for community communications, amenity and activity operations including calendar planning, room rental processes, fitness programs, events, sponsorships, and community partnerships
• The position is also additional support for vacant positions and at times requires filling in on-site and remotely for open lifestyle, communications, and other vacancies as needed to ensure residents do not feel a lapse in services

What We’re Looking For

• Working experience of community associations in a large scale master-planned community
• Bachelor’s degree in either recreation, hospitality, public relations, journalism, or related field
• 3+ years of experience in community programming.
• 3+ years of experience with community facilities/amenities.
• 3+ years of experience in communications, including newsletter publication, website administration, social media, etc.
• 2+ years as a CCMC employee
• Experience in sales, marketing, public relations, and promotions
• Strong experience in and understanding of community engagement
• Exceptional verbal, and written communication skills, with the ability to create original and creative content
• Proven ability to demonstrate CCMC's core values of respect, integrity, community, and service
• Deadline-driven, self-starter who can seek out opportunities, and manage multiple projects simultaneously, all while providing strong customer service on all levels
• Possess a positive attitude and ability to navigate change, positively, quickly and efficiently
• Demonstrate strong leadership, mentorship and motivational skills
• Requires ability to travel when needed, at least one week out of the month
• Physically able to perform and assist in the various roles and responsibilities
• Must pass a pre-employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

What We Offer

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!