Manager, Repair Field Operations

Otis Elevator Co.; Marietta (GA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

401(k) plan

Medical, dental and vision coverage

Paid vacation and holidays

Life insurance

Tuition reimbursement

Employee Scholar Program

Job summary

Otis Elevator Company is seeking a Manager, Repair Ops to lead and optimize elevator repair and open-order operations across the Marietta, GA territory. You will partner with field leadership to coordinate material ordering, scheduling, safety, and project follow-up, with potential support for modernization and hydro modification projects.

You will oversee jobsite readiness, track labor hours, manage field activities, and ensure quality and timeliness while building strong relationships with

Qualifications

• Elevator industry experience or leadership of field technicians.
• Experience with managing field operations and coordinating schedules.
• Solid knowledge of elevator components, parts, and vendors.
• Ability to order materials accurately and efficiently.

Responsibilities

• Support elevator repair, open-order, testing, and hydro modification work.
• Coordinate parts, purchase orders, and material deliveries.
• Complete job surveys and verify quality, workmanship, and readiness.
• Support mechanic scheduling, time administration, labor planning, and field activities.
• Configure and use E-Log to track hydro modification projects and materials.
• Monitor project performance and help resolve issues.
• Conduct field safety audits and jobsite inspections.
• Build relationships with field staff, customers, vendors and partners.
• Support modernization crews and direct-report responsibilities as assigned.

Skills

Elevator industry experience

Field leadership

Project management

Safety knowledge

Microsoft Office

Education

Bachelor’s degree preferred

Tools

E-Log system

Job description

Date Posted: 2026-10-15

Country: United States of America

Location: OT410: TAT - ATLANTA, GA 840 Franklin Court Suite 200, Marietta, GA, 30067 USA

Otis Elevator Company is searching for a highly motivated Manager, Repair Ops to support elevator repair and open-order operations across the Marietta, GA territory.

This position will partner with field leadership to coordinate material ordering, scheduling, jobsite activity, safety, workmanship, and project follow-up. The role may also support modernization crews and hydro modification projects as responsibilities develop.

On a typical day you will:

• Support the execution of elevator repair, open-order, testing, and hydro modification work.
• Coordinate parts, purchase orders, and material deliveries to ensure the correct materials are available when needed.
• Complete job surveys and follow up on active and completed work to verify quality, workmanship, and jobsite readiness.
• Support mechanic scheduling, weekly time administration, labor planning, and daily field activities.
• Configure and use E-Log to track hydro modification projects, labor hours, and ordered materials.
• Monitor project performance against estimates and help resolve operational issues.
• Perform field safety audits, FPA audits, and jobsite inspections while reinforcing safe work practices.
• Build productive relationships with field employees, customers, vendors, and internal partners.
• Support modernization crews and direct-report responsibilities, if assigned.

What you will need to be successful:

• 3-5+ years of elevator industry experience or experience leading field level associates/technicians in a similar industry highly preferred
• Bachelor’s degree preferred, or a high school diploma or equivalent with relevant elevator or related industry experience.
• Elevator industry experience as a mechanic, field leader, project manager, or in a similar operational role.
• Knowledge of elevator equipment, parts, material channels, and industry vendors.
• Ability to identify and order the correct materials accurately and efficiently.
• Familiarity with elevator safety protocols, safety plans, jobsite inspections, and FPA audits.
• Ability to coordinate field work and manage project performance against estimates.
• Strong organizational, time-management, and problem-solving skills.
• Ability to build credibility and productive relationships with experienced field mechanics.
• Ability to manage multiple projects and changing field priorities.
• Comfort using Microsoft-based computer software and operational systems.
• Ability to work independently while contributing to a team-oriented environment.

Work Authorization:

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

What's In It For Me / Benefits

Otis currently provides our colleagues with the following benefits:

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave - Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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