Manager, Recruiting Operations & AI Automation

Profound; New York (NY); On-site; USD 175,000 - 215,000; Full time

Benefits offered by this job

Equity

Benefits and perks

Job summary

Profound, a fast-growing AI marketing platform, seeks a Recruiting Operations Manager in NYC to build and lead the recruiting operations team at scale. You’ll own the ATS, systems, and AI-enabled workflows that accelerate recruiters while preserving candidate experience.

You'll design the data foundation with dashboards, set SLAs, and enable hiring managers with structured templates and playbooks, partnering with Finance and People Ops on headcount planning.

Qualifications

• 6+ years in recruiting operations, HR systems, or closely related function.
• 2+ years managing a team.

Responsibilities

• Lead and develop the Recruiting Coordination team as hiring volume grows.
• Own Profound's ATS end to end, including configurations and integrations.
• Build AI-enabled workflows to increase throughput without harming candidate experience.
• Design dashboards and SLAs to govern the recruiting process.

Skills

Recruiting ops leadership

AI in recruiting

ATS configuration

Data-driven decisions

Team building

Cross-functional collaboration

Tools

ATS platforms

LinkedIn Recruiter

Scheduling tools

AI tooling for recruiting

Job description

Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.

Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.

As Profound's first Recruiting Operations Manager hire, you'll own both the infrastructure and the team that powers how we hire at scale. You'll build and lead a team of Recruiting Coordinators, architect the systems and processes that let every recruiter move faster, and bring genuine AI and automation expertise to bear: not as a buzzword, but as a forcing function for doing more with less. This is a rare opportunity to define what modern recruiting operations looks like at a company building at the frontier of AI.

What You'll Do

Lead & develop the Recruiting Coordination team

• Hire, manage, and grow a team of Recruiting Coordinators as our hiring volume scales, owning their day-to-day priorities, development, and performance
• Build the team structure, capacity model, and operating rhythms that allow the function to keep pace with aggressive hiring targets
• Set clear expectations and accountability frameworks so the team executes consistently without bottlenecks

Own and evolve the recruiting tech stack

• Own Profound's ATS end to end: pipeline configuration, stage definitions, scorecards, automations, and integrations with scheduling and sourcing tools
• Manage the full recruiting technology ecosystem beyond the ATS, including scheduling tools, sourcing platforms, and LinkedIn Recruiter, ensuring we extract full value from each
• Identify, evaluate, and implement AI tools that meaningfully reduce manual work across the recruiting lifecycle, from sourcing and scheduling to candidate comms and debrief collection
• Build AI-enabled workflows and automations that increase coordinator throughput and recruiter efficiency without sacrificing candidate experience

Build the data foundation for smart hiring decisions

• Design and maintain a recruiting metrics dashboard tracking time to hire, pipeline conversion by stage, source quality, offer acceptance rates, and capacity utilization
• Audit the full hiring process across every function, diagnose where candidates stall and where we lose people we shouldn't, and fix it
• Partner with Finance and People Ops on headcount planning and req tracking to ensure approved hiring plans move through the pipeline on schedule

Enable hiring managers to be force multipliers

• Design and run hiring manager enablement programs including structured intake templates, interview guides, and calibrated scorecards that make hiring managers faster and more consistent
• Set SLAs across the recruiting process and hold all parties accountable to them
• Build documentation and playbooks that codify how we hire, from role kickoff to debrief to offer close, so the function scales without degrading
• Own interviewer training across the company, building a program that gets every new Profound employee ramped on structured interviewing, bias awareness, and consistent evaluation before they step into a loop

Who you are

• Experienced operator and people manager with 6+ years in recruiting operations, HR systems, or a closely adjacent function, including 2+ years managing a team
• AI-forward: you've actively experimented with and deployed AI tools in a recruiting or operational context, and you think in terms of what should be automated vs. what requires human judgment
• Systems thinker who finds broken processes genuinely interesting and approaches them by mapping the full picture before touching anything
• Analytical and data-driven, able to build dashboards from scratch and translate recruiting data into decisions, not just reports
• Deep ATS fluency: you've configured and optimized ATS platforms, not just used them, and you know how to get them to do things most people don't
• Strong communicator and influencer who earns trust from recruiting teams and hiring managers alike, and can run enablement that actually sticks
• Builder mindset: comfortable operating without existing playbooks, excited by ambiguity, and oriented toward durable solutions over quick fixes
• High agency leader who identifies what needs to happen, mobilizes the team to execute, and doesn't wait for permission

Location

This is an on-site role based in our NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $175K - $215K. Profound's total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.