Manager, R&D Operations

Fortra; Texas; Remote; USD 140,000 - 170,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k), HSA, and FSA plans

Flexible PTO policy

Tuition and personal enrichment reimb.

ID Theft Protection Program

Job summary

Fortra is hiring in the United States (Texas) for a senior operating leader overseeing SDX, platform, and cloud operations. You will drive predictable delivery, reliability, and compliance while standardizing tooling and reporting.

Lead cross-functional delivery for cloud and AI initiatives, establish SRE practices, and implement controls with DevSecOps. Manage vendor relations, dashboards, and executive communications.

Qualifications

• 7–10+ years in product/engineering operations, program management, or PMO leadership.
• Proven delivery across cloud platforms (AWS/Azure) and modern product development (Scrum/Kanban).
• Hands‑on with Jira/Confluence, observability stacks and BI tools (e.g., PowerBI).
• Incident management experience; comfortable defining SLOs and running PIRs.
• Familiarity with security and compliance frameworks (e.g., SOC 2, ISO 27001; TX‑RAMP/FedRAMP a plus).
• Clear communicator; strong stakeholder management across executives and technical teams

Responsibilities

• Design and run the operating cadence (OKRs, MBRs/QBRs, roadmap health, RAID).
• Lead cross-functional program delivery for platform, cloud, and AI initiatives.
• Establish SRE practices: SLO/SLI tracking, incident command, PIRs, and runbooks.
• Build follow-the-sun on-call and after-hours response coverage.
• Standardize ticketing in Jira: intake, SLAs, routing, escalation, and product-wide flow.
• Drive and manage compliance and certification initiatives (e.g., SOC 2, ISO 27001, TX-RAMP, FedRAMP).
• Stand up exec-ready dashboards; publish DORA, SLO, ticket, and COGS-per-tenant metrics.
• Partner with Product Security and DevSecOps to implement controls and secure SDLC tooling.
• Improve customer transparency: status pages, upgrade notices, knowledge base, and self-service.
• Prioritize Cloud/SRE backlog; automate monitoring/agent deployment; maintain environment hygiene.
• Support the BU GM with operating plans, QBR packs, forecasts, and vendor SOWs.
• Manage vendors and partners, including cloud programs and funding opportunities.
• Coach teams on process adoption; deliver training and change management.

Skills

Program management

Delivery leadership

Cloud platforms (AWS/Azure)

Stakeholder management

Incident management

Security/compliance awareness

Tools

Jira

Confluence

Observability stacks

PowerBI

Job description

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

While our company operates remotely, our current hiring strategy is focused on building talent communities in Atlanta, Dallas, Phoenix, Salt Lake City, Eden Prairie, and the New York–New Jersey–Connecticut tri-state area.

Own the operating system for SDX Product, Engineering, and Cloud Operations. Drive predictable delivery, reliability, compliance, and unit economics. Standardize processes, tooling, and reporting. Provide operational support to the Business Unit General Manager.

WHAT YOU'LL DO

• Design and run the operating cadence (OKRs, MBRs/QBRs, roadmap health, RAID).
• Lead cross-functional program delivery for platform, cloud, and AI initiatives.
• Establish SRE practices: SLO/SLI tracking, incident command, PIRs, and runbooks.
• Build follow-the-sun on-call and after-hours response coverage.
• Standardize ticketing in Jira: intake, SLAs, routing, escalation, and product-wide flow.
• Drive and manage compliance and certification initiatives (e.g., SOC 2, ISO 27001, TX-RAMP, FedRAMP).
• Stand up exec-ready dashboards; publish DORA, SLO, ticket, and COGS-per-tenant metrics.
• Partner with Product Security and DevSecOps to implement controls and secure SDLC tooling.
• Improve customer transparency: status pages, upgrade notices, knowledge base, and self-service.
• Prioritize Cloud/SRE backlog; automate monitoring/agent deployment; maintain environment hygiene.
• Support the BU GM with operating plans, QBR packs, forecasts, and vendor SOWs.
• Manage vendors and partners, including cloud programs and funding opportunities.
• Coach teams on process adoption; deliver training and change management.

QUALIFICATIONS

• 7–10+ years in product/engineering operations, program management, or PMO leadership.
• Proven delivery across cloud platforms (AWS/Azure) and modern product development (Scrum/Kanban).
• Hands‑on with Jira/Confluence, observability stacks and BI tools (e.g., PowerBI).
• Incident management experience; comfortable defining SLOs and running PIRs.
• Familiarity with security and compliance frameworks (e.g., SOC 2, ISO 27001; TX‑RAMP/FedRAMP a plus).
• Clear communicator; strong stakeholder management across executives and technical teams

Compensation: 140,000 USD - 170,000 USD

Ready to join us?

At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set.

As a full-time, exempt employee at Fortra, you’ll enjoy a comprehensive benefits package that includes:

• Health, dental, and vision coverage as of hire
• Immediate enrollment in 401(k), HSA, and FSA plans
• Flexible PTO policy
• Tuition and personal enrichment reimbursement
• Option to enroll in ID Theft Protection Program

At Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job.

Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.