Aeries - Project Manager I

Fortra; Eden Prairie (MN); On-site; MXN 600,000 - 900,000; Full time

Job summary

Fortra is seeking a Project Manager to lead customer deployments and guide a team of consultants through the full deployment lifecycle. You will translate customer objectives into actionable project activity, coordinate across functions, and ensure on-time, high-quality delivery.

The role requires strong project coordination experience, knowledge of project scheduling and reporting tools, and a proactive approach to risk management. Some travel (<5%) may be required.

Qualifications

• Bachelor’s degree or similar work experience is required.
• Formal Project Management qualification such as PMP / Prince 2 / APM / ITIL Transition is required.
• Minimum of 2 years leading multi-phased projects, ideally transitioning customers to service in a matrix environment.
• Minimum of 3 years in customer service/facing industries.
• Proven experience on complex, dynamic, fast-paced projects, adapting to roadblocks while maintaining momentum.
• Strong analysis skills and ability to evaluate requirements and modify solutions.
• Excellent interpersonal skills and ability to build relationships inside and outside Fortra.
• Commitment to customer service with proactive risk management and timely decisions.
• Ability to motivate and influence customers and third parties to deliver on dependencies.

Responsibilities

• Manage ~20 deployment projects with varying scope.
• Define project scope and goals with customers and build detailed plans.
• Ensure on-time deployment with high quality for customer and Fortra.
• Coordinate internal and external consultant teams to meet goals.
• Provide regular stakeholder communication on project progress and quality.
• Build strong customer relationships and ensure high satisfaction outcomes.
• Maintain rigorous project controls for constraints, risks, and schedule.
• Develop deep knowledge of Fortra products to train customers for best use.
• Predict risks, capture issues promptly, and use escalation processes to achieve successful outcomes.
• Maintain utilization target of 85% or greater.
• Occasional travel (<5%) and other duties as assigned.

Skills

Analytical skills

Interpersonal skills

Project coordination

Time management

Customer focus

Team collaboration

Education

Bachelor's degree or equivalent

PM qualification (PMP/Prince2/APM/ITIL)

Tools

Project scheduling tools

Reporting tools

Job description

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

The Project Manager is a consultative position that interacts directly with Fortra's customers to lead them and a team of Fortra Consultants through the entire deployment lifecycle. You will need to have a strong knowledge of Fortra products and services to ensure an understanding of customer business objectives and translate these objectives into project activity, manage customer requirements and carry out the tasks required to deliver the solution. This position requires demonstrable experience in project coordination and the use of project scheduling and reporting tools.

KEY DUTIES

• Manage ~20 deployment projects with varying scope simultaneously and effectively
• Work with customers to define the project scope and goals and build detailed project plans to achieve them
• Take full responsibility for the project goals and pro-actively manage the project delivery to ensure on-time deployment to a high quality for both the customer and Fortra
• Coordinate internal and external teams of consultants and guide them in determining how to achieve the project goals
• Carry out stakeholder communication on project progress on a regular basis via multiple means including quality reporting
• Build strong relationships with the customer and ensure that they arrive at the desired outcomes with a high level of customer satisfaction
• Use the appropriate tools to maintain rigorous project control of project constraints, risks, dependencies, scope, actions and schedule with supporting records
• Build and maintain a strong understanding of the Fortra products and services to use to train the customer to get the best out of their service
• Predict risks before they arise, capture issues in a timely manner and utilize escalation pathways to manage successful outcomes
• Maintain a utilization target of 85% or greater
• Some travel may be required (<5%) Other duties as assigned

BASIC QUALIFICATIONS

• Bachelor’s Degree or Similar Work Experience
• Formal Project Management qualification such as PMP / Prince 2 / APM / ITIL Transition
• Minimum of 2 years of experience leading multi-phased projects, ideally transitioning customers to service in a matrix environment
• Minimum of 3 years in customer service/facing industries
• Proven experience of key project management skills on complex, dynamic, fast-paced projects, adapting on the fly to respond to roadblocks without losing momentum
• Strong analysis skills, ability to evaluate requirements and modify existing solutions
• Excellent interpersonal skills, ability to quickly build constructive and effective relationships inside and outside of Fortra
• Dedication to customer service and ability to problem solve and proactively manage project risk and urgency to make timely decisions
• Ability to motivate and influence customers and 3rd parties to deliver on dependencies to ensure project outcomes
• Excellent time management skills and ability to independently manage multiple conflicting draws on time, prioritizing the most important tasks
• Willingness to gain and maintain a strong knowledge of all Fortra products and services
• Willingness to adapt to the challenge of new of unfamiliar tasks and responsibilities
• Ability to work collaboratively in a team environment
• Have a bright, inquiring mind and a strong drive to learn and evolve
• Working knowledge of web applications, information security compliance, cloud environment architecture is advantageous, but not essential
• Some travel may be required (<5%)

BASIC QUALIFICATIONS

• Bachelor’s Degree or Similar Work Experience
• Formal Project Management qualification such as PMP / Prince 2 / APM / ITIL Transition
• Minimum of 2 years of experience leading multi-phased projects, ideally transitioning customers to service in a matrix environment
• Minimum of 3 years in customer service/facing industries
• Proven experience of key project management skills on complex, dynamic, fast-paced projects, adapting on the fly to respond to roadblocks without losing momentum
• Strong analysis skills, ability to evaluate requirements and modify existing solutions
• Excellent interpersonal skills, ability to quickly build constructive and effective relationships inside and outside of Fortra
• Dedication to customer service and ability to problem solve and proactively manage project risk and urgency to make timely decisions
• Ability to motivate and influence customers and 3rd parties to deliver on dependencies to ensure project outcomes
• Excellent time management skills and ability to independently manage multiple conflicting draws on time, prioritizing the most important tasks
• Willingness to gain and maintain a strong knowledge of all Fortra products and services
• Willingness to adapt to the challenge of new of unfamiliar tasks and responsibilities
• Ability to work collaboratively in a team environment
• Have a bright, inquiring mind and a strong drive to learn and evolve
• Working knowledge of web applications, information security compliance, cloud environment architecture is advantageous, but not essential
• Some travel may be required (<5%)

Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.