Manager, Quality, Jackson Behavioral Health Hospital, Full-Time, Days

Jackson Health System; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Jackson Behavioral Health Hospital seeks a Manager of Quality to lead continuous quality improvement, patient safety, and regulatory readiness. You will supervise the quality team, coordinate RCA efforts, and ensure adherence to AHCA/CMS and Joint Commission standards.

Requires 3–5 years of related experience, a nursing or healthcare degree, and an RN license or comparable credential. Master's degree preferred, with strong policy and stakeholder collaboration skills.

Qualifications

• Bachelor's degree in nursing or healthcare field is required.
• Master's degree is preferred.
• License as a professional registered nurse or healthcare practitioner license is strongly preferred.
• Generally 3–5 years of related experience; supervisory experience is preferred.

Responsibilities

• Performs ongoing analysis of gaps and barriers to care; collaborates with risk management for RCA.
• Oversees regulatory activities and site reviews (AHCA/CMS, Joint Commission, etc.).
• Implements quality improvement activities based on data and outcomes.
• Ensures all departments comply with quality program, reporting elements, and regulatory requirements.
• Assists in designing and implementing quality and performance improvement projects with valid indicators.
• Tracks, trends and shares quality outcomes data with action plans for improvement.
• Supports outreach and safety prevention initiatives in the community.
• Coordinates peer review processes and meetings; reviews cases and mortalities/morbidity as assigned.
• Maintains PI Board and readiness for surveys; updates policies as needed.
• Models CARE values (Compassion, Accountability, Respect, Expertise).
• Performs other related duties as assigned.

Skills

Quality improvement

Regulatory compliance

Project management

Leadership

Education

Bachelor's degree in nursing or healthcare field

Master's degree preferred

Job description

Department: Jackson Behavioral Health Hospital BH Quality & Patient Safety

Address: 1695 NW 9th Avenue, Miami, FL, 33136

Shift Details: Full-Time Days

About Jackson Behavioral Health Hospital

Jackson Behavioral Health Hospital (JBHH) is a three-story, 180,000-square-foot facility committed to the highest quality, treatment, and service. Opened in 1999, JBHH consolidates evaluation, clinical treatment, teaching and research, to offer a full continuum of care for children, adolescents, adults and elderly, including crisis stabilization, inpatient hospitalization, and outpatient programs. In association with the University of Miami Leonard M. Miller School of Medicine's Department of Psychiatry, JBHH offers specialized treatment for numerous conditions including depression and mood disorders, schizophrenia, suicidal ideation or behavior, anxiety and panic disorders, drug and alcohol abuse and Alzheimer's disease. JBHH also specializes in criminal justice mental health services

Summary

The Manager Quality, under the direction of the director of quality, is responsible for developing, coordinating, implementing and evaluating the continuous quality improvement activities for the quality program. Facilitates and monitors patient safety activities and acts as a resource to the quality team and responsible in educating best practice standards of care, promotes continuous readiness and is responsible for reporting quality indicators in department meetings. Leads the quality team on continuous quality improvement projects using approved tools, designed control, validations, and ensuring adherence to agency regulations.

Responsibilities

• Performs ongoing analysis of gaps and clinical and barriers to care and collaborates with risk management to perform root cause analysis (RCA) as needed; ensuring alignment of all intervention with organization's quality strategic plan.
• Oversees, coordinates and implements regulatory activities and site reviews as required including AHCA/CMS, Joint Commission, and other regulatory agencies.
• Implements quality improvement activities based on data and outcomes for the quality management within the Facility.
• Ensures all departments comply with and understand the quality program, reporting elements, and regulatory requirements.
• Assists in designing and implementing quality and performance improvement projects including valid and reliable indicators.
• Responsible for real time tracking, trending, interpreting and sharing quality outcomes data along with recommended follow up plan of action and resolution based on the highest quality outcome.
• Assists in staff participation on outreach program activities to support quality and safety prevention initiatives in the community.
• Coordination, monitoring and evaluation of medical record reviews/audits.
• Assists in updating, reviewing and revising policies and procedures as needed.
• Develops strong working relationships with the departments, divisional teams, and the medical staff. Duties that may apply to incumbents at JS, JN and JW includes but not limited to assist in abstractions of core measures and responsible for keeping self-up to date with changes in the core measures specifications for abstractions.
• Under the direction of the director of quality, is responsible to facilitate all aspects of the peer review process in collaboration with the Chairperson of the Peer Review committee and or designee.
• Develops and maintains an effective working relationship with the Medical Staff leadership providing the necessary support pertaining to the peer review process.
• Reviews cases referred for Peer Review.
• Coordinates the Peer Review Committee meetings and other related functions of the committee.
• Reviews mortalities, and morbidity cases as assigned.
• Maintains PI Board of the units as needed.
• Responsible for performing tracers and preparing assigned units for continuous survey readiness.
• Role models behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
• Performs all other related job duties as assigned.

Experience

• Generally requires 3 to 5 years of related experience. Supervisory experience is preferred.

Education

• Bachelor's degree in nursing or healthcare field is required. Master's degree is preferred.

Credentials

• License as a professional registered nurse or any other type of healthcare practitioner license is strongly preferred.

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.