Manager - Quality Control

ServiceSource; Quantico (VA); On-site; USD 75,000 - 95,000; Full time

Job summary

ServiceSource is seeking a Quality Control (QC) Manager for the Quantico Custodial Services contract. You will oversee quality control activities, supervise 3 QC Inspectors, and compile monthly data to deliver a Quality Monthly Status Report to the Program Manager and ServiceSource leadership.

Responsibilities include developing and enforcing quality and safety procedures, conducting regular and random inspections at FBI and DEA facilities, ensuring environmental health and safety compliance,

Qualifications

• Must pass and maintain DOJ Security Clearance.
• High School diploma or GED required.
• Associate degree preferred in related field.
• Experience: minimum 2 years in quality systems and supervising employees preferred.
• Must obtain Cleaning Industry Management Standard (CIMS) certification.
• Valid driver’s license and good MVR per contract.

Responsibilities

• Develop, maintain, and implement quality procedures and safety policies per contract requirements.
• Lead monthly and unannounced inspections at FBI/DEA facilities; drive continual improvement.
• Oversee three QC Inspectors; compile data and produce Quality Monthly Status Report.
• Ensure compliance with environmental, health, and safety regulations.
• Provide onsite employee training and investigate accidents/incidents; implement corrective actions.
• Provide periodic inspections to ensure custodial services meet standards per SOW.

Skills

DOJ Security Clearance

High-level communication

Microsoft Office proficiency

Quality improvement

Safety compliance

Education

High School diploma or GED

Associate Degree in related field

Tools

CIMS Certification

Job description

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Job Summary

The Quality Control (QC) Manager oversees the quality control activities for the Quantico Custodial Services contract. The QC Manager is responsible for proactively ensuring quality and safety is maintained in defined policies, procedures, work instructions by conducting planned and unannounced inspections at all of the FBI and DEA facilities. The QC Manager shall supervise (3) QC Inspectors, and perform periodic inspections and evaluations of the Inspectors performance. The QC Manager will compile all monthly data collected from the Quality Inspectors and Quality Manager inspection results, and produce a Quality Monthly Status Report which will be provided to the Program Manager and ServiceSource corporate team.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Develop and/or maintain and implement quality procedures and safety policies and procedures, based upon contract requirements and any applicable Corporate and/or statutory/regulatory requirements pertinent to the site. Measure, monitor and analyze the processes and implement actions necessary to meet goals and drive continual improvement.
• Comply with the site safety program which includes conducting monthly safety meetings, training and hazard inspections and assessments. Comply with the site/contract environmental program which includes environmental site assessments, facility inspections and hazardous waste control in accordance with state, federal and regulatory environmental requirement.
• Positively promote the health, safety and well-being among staff and facility occupants. Provide onsite employee training and investigate all employee work related accidents and incidents, and implement corrective action to prevent recurrence.
• Conduct periodic reviews to ensure employees are following GS-42 protocols, properly handling hazardous, undiluted cleaning materials
• Ensure compliance with all environmental health and safety regulations, and keeps abreast of any changes to laws and regulations that impact the organization.

Additional Responsibilities

• Occasional weekend work may be required based on contract operational needs and business requirements.
• Conduct periodic inspections as required to ensure custodial services requirements are met or exceeded, in accordance with the standards and expectations outlined in the Custodial Services SOW in service of the FBI and DEA customers.
• Provide quality monthly status reports to the Program Manager and ServiceSource corporate office.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Required: Must be able to pass and maintain a DOJ Security Clearance.
• Required: High School diploma or General Educational Development (GED).
• Preferred: Associate Degree in Business Administration, Operations Management, Facilities Management or a related field.
• Preferred: A minimum of two (2) years in quality systems, quality systems implementation.
• Preferred: A minimum of two (2) years supervising/managing employees.
• Required: Ability to obtain Cleaning Industry Management Standard (CIMS) certification.
• Required: Per contract, valid driver’s license and good motor vehicle record (MVR).

Knowledge, Skills, And Abilities

• Knowledge of commonly-used janitorial concepts, practices, and procedures.
• Experience with safety regulations and standards; root cause analysis; data analysis; and preventive/correction action.
• Proficient in Microsoft Office skills, with the ability to become familiar with corporate specific programs and software.
• A well organized, detail oriented, and self-directed individual who is a team player.
• Must have excellent oral/verbal communication skills.
• Strong problem-solving and analytical skills.
• Excellent customer service and interpersonal skills.
• Proven experience in high volume/fast paced operations environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee may occasionally lift or move office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet to moderate.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information