Manager, Quality Control

ICON Clinical Research; New York (NY); On-site; USD 100,000 - 126,000; Full time

Benefits offered by this job

Health insurance

Retirement planning

Life assurance

Employee assistance programme

Job summary

ICON is a global healthcare intelligence and clinical research organisation based in Whitesboro, New York. The Manager, Quality Control (QC) will oversee QA and compliance workstreams to ensure products meet quality standards and specifications.

The role leads QC staff, collaborates with production, regulatory and research teams, and supports audits. Strong leadership and QA experience, plus excellent communication, are required to drive continuous improvement in quality programs.

Qualifications

• Bachelor's or Master's in life sciences, quality assurance, or related field preferred.
• Proven experience managing quality control operations with QA principles and regulatory requirements.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills across departments.
• Strong analytical and problem-solving abilities with RCA experience.
• Detail-oriented, proactive, and committed to high standards of quality and compliance.

Responsibilities

• Oversee quality control operations and ensure product compliance.
• Develop inter-departmental system improvements for quality and efficiency.
• Suggest process improvements and implement action plans.
• Lead, train, and mentor QC staff.
• Collaborate with production, regulatory, and research teams to resolve QA issues and implement CAPAs.
• Monitor QC metrics and prepare quality performance reports.
• Ensure compliance with regulations, standards, and internal policies.
• Develop relationships with internal clients/suppliers, assist with quality findings.
• Participate in client or regulatory audits with QA department.

Skills

Quality control

Leadership

Regulatory compliance

Communication

Analytical thinking

Root cause analysis

Process improvement

Education

Life sciences degree

Job description

Manager, Quality Control (QC), Bioanalytical Clinical Research Labs, Whitesboro, New York (NY)

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a Manager, Quality Control (QC) at ICON , you will be responsible for overseeing the quality control processes and ensure that all products meet the required quality standards and specifications.

What You Will Do:

The Manager, Quality Control (QC) will oversee quality assurance and compliance workstreams, ensuring deliverables meet quality and timeline expectations.

Key responsibilities include:

• Managing the quality control operations, including the testing and inspection of products to ensure compliance with regulatory and quality standards.

• Developing and coordinating inter-departmental system improvements relating to quality and efficiency.

• Suggest process improvements to continually maximize the efficiency of the personnel, recommend solutions and implementation of action plans.

• Leading, training, and mentoring a team of quality control staff to foster a culture of quality and continuous improvement.

• Collaborating with production, regulatory, and research teams to resolve quality-related issues and implement CAPAs as needed.

• Monitoring quality control metrics and preparing reports to assess quality performance and identify areas for improvement.

• Ensuring compliance with applicable regulations, industry standards, and internal policies in all quality control activities.

• Develop working relationship with internal clients/suppliers — particularly laboratory personnel and operations. Recommend approach and carry out solution as directed for more complicated quality findings.

• Participate in client or regulatory audits with the Quality Assurance department as required.

Your Profile:

The Manager, Quality Control (QC) will have solid quality assurance and compliance experience, with the ability to manage competing priorities and develop your team.

Required qualifications and experience:

• Bachelor's degree or Master's degree in life sciences, quality assurance, or a related field is preferred, with significant experience in quality control or quality assurance.

• Proven experience managing quality control operations in a related environment, with a strong understanding of quality assurance principles and regulatory requirements.

• Strong leadership and team management skills, with the ability to motivate and guide staff to achieve quality objectives.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across various departments.

• Strong analytical and problem-solving abilities, with experience in root cause analysis and implementing corrective actions.

• Detail-oriented, proactive, and committed to maintaining high standards of quality and compliance in all processes.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements

• A range of health insurance offerings to suit you and your family’s needs.

• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.

• Life assurance

• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site (https://careers.iconplc.com/benefits) to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here (https://careers.iconplc.com/reasonable-accommodations)

Salary range: $100,472.00-$125,590.00

Bonus, Com, Stock, Benefits & Disclaimer verbiage:

Actual compensation will be determined based on factors such as geographic location, work experience, education/training, and skill level. You may be eligible for a bonus, stock compensation and commissions in some cases depending on your role and performance.