Manager, Quality Assurance

Crowncork; Weirton (WV); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Professional development

Career growth opportunities

Job summary

Crown Holdings, Inc. is seeking a Quality Management professional to develop, implement, and maintain the QMS across our manufacturing and supplier network.

You will lead internal and external audits, drive corrective actions, and manage customer complaints and non-conformances to achieve zero defects. You will monitor process data, drive continuous improvement initiatives, and collaborate with procurement, production, and engineering to sustain quality excellence.

Qualifications

• Experience building and maintaining a Quality Management System (QMS).
• Strong knowledge of Lean, Six Sigma, and continuous improvement.
• Experience with FMEA, root cause analysis and data-driven problem solving.
• Ability to map processes and develop KPI dashboards.

Responsibilities

• Develop, implement, and maintain the QMS per company and customer requirements.
• Lead audits and coordinate corrective actions; manage complaints and non-conformances.
• Monitor process data, validate checks, and report concerns to supervision.
• Lead supplier quality improvement with procurement; calibrate quality equipment.
• Develop dashboards and KPI scorecards; present findings to leadership.

Skills

Quality management

Lean manufacturing

Six Sigma

FMEA

Root cause analysis

Process mapping

Data analysis

KPI development

Statistical methods

Tools

Microsoft Office

Job description

About Crown Crown Holdings, Inc. through it's subsidiaries, is a world leader in the metal packaging production process. We design and manufacture a wide range of innovative and sustainable metal packaging solutions and products. Our clients are some of the largest and most respected companies in the world. Crown is dedicated to building a team of highly talented, dedicated, and driven individuals. It's an exciting time to join our business because Crown offers you the opportunity to grow and develop your skills in an expanding industry. Crown was founded with the goal of valuing and promoting sustainability and this vision continues to be essential to our long-term future.

Job Description:

Quality Management

Develop, implement, and maintain the Quality Management System (QMS) in accordance with company and customer requirements. Ensure compliance with applicable standards, including SQF, HACCP, and GMP, or other industry-specific quality systems. Lead internal and external audits and coordinate corrective actions. Manage customer complaints, non-conformance investigations, internal defects, and quality improvement activities. Responsible for monitoring process data, validating check frequency per the corporate requirements, and reporting concerns to supervision. Operate several web-based databases for quality data and supplier performance. Establish and monitor quality metrics, KPIs, and reporting systems. Oversee product and process quality assurance activities. Ensure effective control of documentation, specifications, procedures, and work instructions. Lead supplier quality improvement efforts and collaborate with procurement on supplier performance issues. Maintain quality equipment through calibration and external repair. Review all process control records, spoilage collections, and entry of all defective material related data.

Continuous Improvement

Develop and execute strategic continuous improvement initiatives aligned with business objectives. Lead Lean, Six Sigma, Kaizen, 5S, Value Stream Mapping, and waste reduction activities. Facilitate cross-functional teams to identify process improvement opportunities. Champion problem-solving methodologies such as: Root Cause Analysis (RCA) 8D PDCA DMAIC Monitor project effectiveness and sustain gains through standardization and control plans. Drive productivity, efficiency, cost reduction, and operational excellence programs.

Leadership & Team Development

Lead, coach, and develop quality and continuous improvement personnel. Train employees in quality tools, Lean principles, and continuous improvement methodologies. Foster a culture of accountability, customer focus, and operational excellence. Collaborate with production, maintenance, engineering, supply chain, and customer service teams.

Data Analysis & Reporting

Analyze quality and operational performance data to identify trends and improvement opportunities. Develop and maintain dashboards and KPI scorecards. Utilize statistical analysis tools to support process improvements. Present findings and recommendations to plant and senior leadership.

Knowledge, Skills & Abilities

Technical Skills: Quality Management Systems (QMS) Lean Manufacturing Six Sigma Methodologies Failure Mode and Effects Analysis (FMEA) Root Cause Analysis Process Mapping and Value Stream Mapping Microsoft Office Suite Leadership Skills Team leadership and development Effective communication and presentation Change management Project management Cross-functional collaboration Analytical Skills Data analysis and interpretation Statistical analysis Problem-solving and decision-making KPI development and monitoring

Working Conditions

Manufacturing and office environment. Frequent interaction with production personnel, customers, suppliers, and leadership teams. Occasional travel for supplier visits, customer meetings, audits, and training.

What Crown Offers You

Strong engagement and commitment to the safety of our employees The opportunity to build a meaningful career Professional and personal development through training and work experiences Join us and become part of a team of professionals who are passionate about sustainable packaging!

Working Together

Working Together is one of the five pillars that make up our Twentyby30 program. We aim to value and respect each individual and foster an environment of inclusivity.

Company Overview (Repeat)

Crown Holdings, Inc. through it's subsidiaries, is a world leader in the metal packaging production process. We design and manufacture a wide range of innovative and sustainable metal packaging solutions and products. Our clients are some of the largest and most respected companies in the world. Crown is dedicated to building a team of highly talented, dedicated, and driven individuals. It's an exciting time to join our business because Crown offers you the opportunity to grow and develop your skills in an expanding industry. Crown was founded with the goal of valuing and promoting sustainability and this vision continues to be essential to our long-term future.

Additional Info

Ready to go behind the scenes? With hundreds of maufacturing plants and 20,000+ employees worldwide, there's a lot that goes into the design and production of Crown packaging. We serve a variety of markets including food, beverage, household, personal care, and more. Since we were founded in 1892, we've been on a mission to manufacture best-in-class packaging while championing best-in-class teams. Together, we're building something that lasts thanks to great products, made by great people.