Manager Quality and Risk

Nicklaus Children's Health System; Fort Lauderdale (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Nicklaus Children's Health System in Broward seeks a Manager of Quality and Risk to oversee quality improvement, patient safety, and risk management across Fort Lauderdale and Coral Springs. The role reports to the Quality Division and leads department goals, initiatives, and staff.

You will coordinate programs, ensure regulatory compliance, and drive a culture of safety with multidisciplinary teams while partnering with hospital leadership to optimize patient care outcomes.

Qualifications

• RN licensure in Florida or eNLC.
• CPHQ certification required within 18 months of hire.
• 2–4 years in a management/supervisory role.
• 3–5 years in quality improvement, patient safety, or risk management.

Responsibilities

• Oversee annual department goals aligned with hospital objectives.
• Develop and monitor quality improvement programs to enhance safety and patient experience.
• Coordinate clinical risk management functions with administrative leadership.
• Communicate department needs and services to internal and external customers.
• Maintain oversight of performance improvement activities across the hospital.
• Promote a culture of safety and investigate safety events; complete root cause analyses.

Skills

Quality improvement

Patient safety

Risk management

Data analysis

Leadership

Communication

Education

Registered Nurse Licensure (FL/eNLC)

CPHQ certification

Job description

Manager Quality & Risk - Fort Lauderdale/Coral Springs (Full Time, Days)

Description

*This position is located at Nicklaus Children's and will cover both Fort Lauderdale and Coral Springs

Job Summary

The Manager of Quality and Risk - Broward will oversee and manage initiatives related to quality improvement, patient safety, and risk management. This role is dedicated to the Broward market and will be part of and supported by the Quality Division.

Job Specific Duties

• Assesses, develops, implements and evaluates department goals that align with the hospital goals on a yearly basis.
• Develops, implements, and monitors quality improvement programs to enhance quality, safety and patient experience.
• Acts as resource person to administrative team and department leaders. Ensures clinical risk management functions are coordinated.
• Communicates the department's needs, requirements, available services and information to internal and external customers.
• Maintains oversight responsibility for all performance improvement activities conducted throughout the institution.
• Leads efforts to promote a culture of safety; Investigate safety events and ensure that root cause analysis is completed.
• Ensures and complies with all standards for safety, risk management, and infection control as required by state and other accreditation and regulatory agencies.
• Implements and directs a cost effective risk/quality management program for the Hospital and off site facilities.
• Ensures standards, provides training and enforces compliance of departmental hospital customer service programs.
• Oversees or directly supervises department staff, including hiring, firing, orientation, training and evaluation within established guidelines, and maintains a department staffing plan that meets organizational needs.
• Oversees the day-to-day operations of respective department, to provide consistent quality/risk services to internal and external customers.
• Participates as requested on teams, committees, and special projects both internal and external to the organization.
• Performs all fiscal responsibilities according to hospital policies and procedures.

Qualifications

• Registered Nurse Licensure within the State of Florida or Multi-State Enhanced Nursing License Compact (eNLC) – maintain active and in good standing throughout employment
• Certified Professional in Healthcare Quality (CPHQ) certification required within 18 months of hire
• 2-4 years of experience in a management/ supervisory position
• 3-5 years of experience in Quality Improvement, Patient Safety, and/or Risk Management activities

Knowledge, Skills, and Abilities

• Master's Degree preferred.
• CPHQ preferred at time of hire.
• Five years clinical experience in a hospital setting, pediatrics preferred.
• Knowledge of applicable Florida/federal statutes.
• Experience in quality improvement, clinical risk management, and patient safety.
• Knowledge of data analysis and statistics.
• Skilled in quality improvement tools and practices.
• Knowledge of Peer Review practices.
• Knowledge of clinical pathways.
• Knowledge of internal and public quality score-carding and benchmarking.
• Demonstrated expertise in promoting patient safety in a complex environment.
• Experienced in developing/implementing standardization.
• Able to relate cooperatively and constructively with clients and co-workers.
• Effectively monitor and develop the abilities of subordinates.
• Ability to interpret, adapt and react calmly under stressful conditions.
• Ability to prioritize work and evaluate workload in order to meet deadlines.