Manager, Quality

MSD Malaysia; West Point (PA); On-site; USD 96,000 - 151,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid holidays

Job summary

Merck is seeking a Job Description Manager, First Shift Quality Control to oversee hourly Microbiology technicians and ensure testing, data integrity, and compliance with cGMP standards. You will lead investigations, train staff, and drive improvements in lab operations.

The role emphasizes supervisory leadership, strong communication, and problem-solving in a fast-paced biopharmaceutical setting.

Qualifications

• Bachelor's degree in Biology, Microbiology, Virology, Biochemistry, or related field.
• 3+ years of post-degree lab, manufacturing, or quality control experience.
• Strong verbal and written communication skills and teamwork.
• Interpersonal and supervisory abilities, leadership potential.
• Demonstrated analytical problem-solving and continuous learning.
• Experience with biological and/or biochemistry-based assays is a plus.
• Knowledge of cGMP regulations is desirable.
• Advanced degree is advantageous.

Responsibilities

• Provide guidance and supervision to hourly Microbiology technicians.
• Motivate, train, and resolve problems for the team.
• Administer personnel policies per local bargaining agreement.
• Manage testing/assaying of validation, raw materials, intermediates, and finished products.
• Supervise scheduling of testing duties and prioritization.
• Maintain up-to-date SOPs and training modules.
• Train personnel to ensure competency and qualifications.
• Ensure lab work is accurate and timely.
• Critically evaluate data for sample acceptance/rejection.
• Maintain records and manage inventory of supplies.
• Support deviation investigations and resolve test failures.
• Investigate safety/environmental incidents to improve the work environment.
• Contribute to lean improvements in laboratory quality and assays.
• Support regulatory inspections and training.

Skills

Leadership

Communication

Problem solving

Aseptic Handling

Biology

Microbiology

Quality Control

Lab Safety

Team supervision

Analytical thinking

Education

Bachelor's degree in Biology/Microbiology/Virology/ Biochemistry

Tools

GMP Laboratory

Laboratory Instrumentation

Job description

Job Description Manager, First Shift Quality Control At our company, we aspire to be the premier research-intensive biopharmaceutical company. We're at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals. We use the power of leading-edge science to save and improve lives around the world. Join our team and contribute to our mission of making a difference in global health.

What You'll Be Doing

• You’ll provide guidance and supervision to hourly Microbiology technicians, ensuring all testing and support activities are completed efficiently.
• Motivate, train, and resolve problems for your team while maintaining a compliant and safe environment.
• Administer personnel policies in accordance with the local bargaining agreement.
• Manage critical testing and/or assaying of validation, raw material, process intermediates, and finished product samples.
• Supervise hourly employees in their testing duties, including scheduling work assignments based on priorities.
• Promote teamwork and foster open communication.
• Keep our SOPs, Process Specific Training Modules, and Test Methods up to date.
• Train personnel to ensure all employees are competent and qualified to perform their duties.
• Ensure lab work is conducted accurately and timely.
• Critically evaluate data and recommend acceptance or rejection of samples to ensure quality.
• Maintain thorough records, develop productivity improvement plans, and manage inventory of supplies.
• Support deviation investigations, handle out‑of‑trend results, and manage test failures associated with product manufacture, release testing, and stability testing.
• Investigate safety and environmental incidents and near misses to improve our work environment.
• Continuously improve laboratory quality and assays using lean principles.
• Play an integral role in supporting regulatory inspections and training Laboratory Operations managers and/or technicians.

What Makes You a Great Fit

• Required You hold a Bachelor's degree in Biology, Microbiology, Virology, Biochemistry, or a related field.
• Required You bring at least three years of post‑degree laboratory, manufacturing, or quality control experience.
• Required Your strong verbal and written communication skills help you thrive in team settings.
• Required You possess good interpersonal and supervisory skills, making you a natural leader.
• Required Demonstrated ability or aptitude for continuous learning and analytical problem‑solving.
• Preferred You have experience with biological assays and/or biochemistry‑based assays.
• Preferred Knowledge of cGMP regulations is a big plus.
• Preferred An advanced degree is an added advantage.

Required Skills

• Aseptic Handling, Assay, Biochemistry, Biology, cGMP Regulations, Decision Making, GMP Laboratory, Inventory Monitoring, Laboratory Analysis, Laboratory Instrumentation, Laboratory Management, Laboratory Operations, Laboratory Protocols, Laboratory Safety, Laboratory Supervision, Laboratory Techniques, Laboratory Testing, Manufacturing Quality Control, Microbiology, People Leadership, Pharmaceutical Quality Control (QC), Product Testing, Professional Integrity, Quality Assurance Processes.

The salary range for this role is $96,200.00 - $151,400.00.

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.

More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

Employee Status: Regular | Relocation: No relocation | VISA Sponsorship: No | Travel Requirements: 10% | Flexible Work Arrangements: Not Applicable | Shift: 1st - Day | Valid Driving License: No | Hazardous Material(s): Yes

Job Posting End Date: 08/28/2026. *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.