Manager, Psychiatric Services

THE LAKES COMMUNITY HEALTH CENTER INC; Wisconsin; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health and dental insurance

Paid Time Off and Holidays

403(b) retirement plan with employer match

Tuition reimbursement

Job summary

THE LAKES COMMUNITY HEALTH CENTER INC in Wisconsin seeks a qualified candidate to oversee daily psychiatric service operations and ensure quality outcomes. The role involves developing staff training programs, collaborating with leadership, and managing operational compliance.

Applicants must possess a Bachelor's degree in a relevant field and have a minimum of five years experience in clinical management. The position offers benefits including medical insurance and a retirement plan.

Qualifications

• Five years of prior clinical management experience or equivalent.
• Experience in behavioral health required.
• Experience with process design and staff training preferred.

Responsibilities

• Oversee daily clinical operations for psychiatric services.
• Develop training plans for clinical staff competencies.
• Collaborate with leadership for quality improvement initiatives.

Skills

Clinical management

Training development

Collaboration with leadership

Data entry and reporting

Patient care coordination

Education

Bachelor's degree in social work or related field

Master's degree preferred

Tools

EHR

MS Office suite

Job description

Caring for our community starts with you. Join a team that believes everyone deserves care. Candidates must reside within NorthLakes’ service area at the time of hire and maintain residency throughout employment.

Responsibilities

• Oversee daily clinical operations and delivery of quality psychiatric services across in‑person and virtual care settings.
• Assess current practice and develop training plans to enhance clinical staff competencies and skills.
• Collaborate with site managers, clinical and administrative leadership to manage scope of work performed by medical assistants, RNs, and other support staff.
• Partner with Leadership to implement quality improvement initiatives that enhance patient experience, outcomes, care coordination, and service access.
• Develop program policies, procedures, workflows, and training materials tailored to departmental needs.
• Identify training needs and coordinate development of training plans across the division.
• Work with managers on staffing, coverage, and schedule optimization to promote access and balanced coverage.
• Collaborate with Quality and Care teams to implement improvement efforts and performance/trust protocols.
• Train staff on quality protocols, policies, and program documentation requirements.
• Support patient access initiatives and population health management efforts.
• Ensure compliance with policies and procedures, including accurate documentation, data entry, and reporting for grants, state, and program outcomes.
• Assists with grant‑funded projects, audit preparation, chart reviews, and reporting.
• Coordinate care coordination activities, including specialty care referrals and social services, aligning with organizational policies.
• Build relationships with care and administrative teams to support integrated service delivery.
• Develop and oversee departmental work plans and annual budgets with Site Managers.
• Manage purchase of supplies and equipment within budget specifications and storage limitations.
• Participate in community groups related to patient education, safety, emergency preparedness, and disease prevention.
• Ensure staff proficiency in the EHR, leveraging software capabilities for management and financial reports.
• Maintain strict confidentiality regarding patient information.
• Uphold the Center's Mission, Vision, Values, and Goals in all activities.

Qualifications

• Bachelor’s degree in social work, health care administration, public health, or related field required; master’s degree preferred.
• Five years of prior experience in project and/or clinical management position required (or equivalent combination of education and experience).
• Experience in behavioral health or related setting required.
• Experience with process design, change management, and staff training preferred.
• Prior experience with an EHR and MS Office suite preferred.

Benefits

• Medical and dental insurance with employer‑paid group term life and disability.
• Health Savings Account and Flexible Spending Account contributions.
• Paid Time Off (PTO), Paid Holidays, and Paid Leave.
• 403(b) retirement plan with up to 4% employer match.
• Vision insurance; supplemental life, AD&D, and disability insurance.
• Tuition reimbursement and health and wellness reimbursement programs.
• Employee Assistance Program and specialized behavioral health services for employees and families.
• Participation in HRSA/NHSC loan repayment program.

NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.