Manager, Assistant

THE LAKES COMMUNITY HEALTH CENTER INC; Kentucky; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical and dental insurance

403(b) plan with employer match

Paid time off

Employee assistance program

Tuition reimbursement

Job summary

NorthLakes Community Clinic is seeking an Assistant Manager to support the Clinic Manager, Director and Operations team in implementing sustainable workflows and leading staff.

The role blends clinical work with people leadership, including staffing, training, performance management, scheduling and budget oversight, with a focus on consistent patient care and smooth daily operations.

Qualifications

• Bachelor’s degree in healthcare or related field preferred.
• Two+ years of supervisory experience or two years clinical work experience preferred.
• Experience with Google and Microsoft Office applications; EMR experience preferred.

Responsibilities

• Ensures patients receive the best possible customer service experience.
• Oversees staffing coordination and resource allocation.
• Supervises hiring, training, scheduling and performance management.
• Prepares and manages the department budget.
• Documents workflows and communicates changes to staff.
• Attends management meetings and trainings.

Skills

Staff supervision

Budgeting

Workflow documentation

Hiring & training

Communication

Performance management

Education

Bachelor's degree in healthcare or related field

Supervisory experience

Tools

Google Suite

Microsoft Office

EMR systems

Job description

Caring for our community starts with you. Join a team that believes everyone deserves care.

Candidates must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment.

The Assistant Manager will be a resource to the Clinic Manager, Director and Operations team for implementation and sustainability of workflows as part of the clinic leadership team. Will also be responsible for clinical work and performance management of direct reports as well as staffing, engagement and retention of staff. Direct reports include front-end and clinical support staff. Will develop a communication tool to ensure all workflows, directions and processes are documented, shared with staff and adhered to.

Essential Job Functions

Essential Functions of the Job: Ensures that patients are receiving the best possible customer service experience. Works with other departments to ensure appropriate and adequate staffing and resources for staff to fulfill the functions of their job. Functions in a clinical working role as appropriate. Stays current on changing policies and procedures and effectively communicates these changes to staff. Audits processes and holds staff accountable to established policies and procedures. Oversees staff and performs tasks related to supervision; including functions such as hiring, training, orientation, staff scheduling, performance management, and daily operations. Prepares and manages the department’s budget. Orders supplies and maintains adequate inventory of supplies. Partners with the clinic leadership team to support initiatives and projects within the clinic. Attends management meetings and related trainings.

Qualifications and Education Requirements

Bachelor’s degree in healthcare or related field preferred. Two+ years of supervisory experience or two years clinical work experience preferred; or equivalent combination of education and experience. Preferred Skills Experience with: Google and Microsoft Office applications Electronic Medical Record applications

Benefit Statement

• Medical and dental insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Leave
• Bank 403(b) with a 4% employer match
• Vision Insurance
• Supplemental Life, AD&D and Disability
• Tuition reimbursement
• Health and Wellness reimbursement program
• Employee Assistance Program
• other specialized behavioral health services and resources for employees and family members
• Partner of HRSA/NHSC loan repayment program

Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness.

NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

All offers of employment are contingent upon successful completion of a criminal background check and references.

At NorthLakes Community Clinic, our organizational competencies highlight the behaviors and values that guide how we work and provide a shared foundation for performance, development, and growth throughout an employee’s career with us.

• Mission Driven -Advances the organizational mission, visionand values inexecuting job duties.
• Customer Service - Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Creativity - Generates new ideas, supports change, provides innovative solutions, solves problems creatively.
• Integrity - Earns the trust and confidence of coworkers and customers through honest communication, ethical behavior and professionalism in all interactions.
• Teamwork - Contributes to meeting team deadlines and responsibilities, listens to others and values opinions, helps team to meet goals, welcomes newcomers and promotes a cooperative team atmosphere.
• Self-Development - Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.
• Job Knowledge - Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
• Communication - Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
• Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Trauma/Resilience Informed - Understands that trauma is prevalent and resilience can be cultivatedand improved; and operates in a mannerconsistent with these principles.

NorthLakes Community Clinic is a Federally Qualified Community Health Center that operates 19 clinics in 19 communities throughout 13 counties in Wisconsin.

We provide a variety of services based on the needs of the communities that we serve, including primary Medical, Dental, and Behavioral Health.

All people are welcome to receive care regardless of their insurance status and ability to pay.

For those that qualify we have a Sliding Fee Scale that is based on income.

We are deeply involved in our communities providing Dental and Behavioral Health in schools, taking dental care to nursing homes, and working with WIC – Women, Infants, and Children.

Since our opening in 2008, we aim to fill the gaps in healthcare and fulfill our vision of healthy, prosperous, engaged communities where everyone thrives.

As a Community Health Center and National Health Service Corporation, we promise to : Serve all patients. Offer discounted fees for patients who qualify. Not deny services based on a person’s Race, Color, Sex, National Origin, Disability, Religion, Sexual Orientation, or inability to Pay. Accept insurance including Medicaid, Medicare, and Children’s Health Insurance Program. We are governed by a patient-majority board that meets monthly.