Manager Protective Services

OhioHealth; Pickerington (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

OhioHealth seeks a Site Manager within Protective Services to lead day-to-day security operations across campuses. You will oversee staffing, incident response, and reporting, shaping safety processes and crisis management strategies. Strong leadership and communication are essential.

The role requires 3–5 years in security management, OPOTA certification, and a valid driver’s license. Excellent interpersonal skills and knowledge of healthcare regulations are expected.

Qualifications

• Minimum 3–5 years in law enforcement security management or equivalent.
• OPOTA Peace Officer Certification or Private security firearms Certification (or must obtain within 90 days of hire).
• High School diploma or GED; valid state driver’s license and acceptable MVR.

Responsibilities

• Oversee Protective Services staff, scheduling, evaluations, performance management, training, and payroll.
• Investigate safety incidents, document corrective action, and coordinate with safety committees.
• Lead emergency response and coordinate hospital crisis management activities; liaison with outside agencies.

Skills

Security management

Leadership

Interpersonal skills

Emergency response

Education

OPOTA Peace Officer Certification

High School diploma or GED

Tools

MS Word

Excel

PowerPoint

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary

Under the direction of the Director, this position has overall responsibility for day-to-day department operations including line officers and supervisors for a site. He/She is accountable for developing and implementing operational strategies, policies, and procedures and coordinating activities between shifts and campuses. Work with the Director to develop a team approach to problem solving, accountabilities and staff development. Responsibilities include: overseeing line-staff personnel functions, patrol operations, and providing liaison with outside law enforcement, compliance, and fire agencies. This position has a key leadership role in the Hospital's crisis management program. The Site Manager is authorized by the President and Chief Medical Officer to take immediate action to resolve or abate significant safety issues in the absence of the Director.

Responsibilities And Duties

• 1. 50% Under the direction of the Director, makes decisions and provides direction to Protective Services associates; including scheduling, evaluations, performance management, training, authorizes overtime, completes payroll, responds to Midas complaints, and other managerial functions. Acts with the authority of the Director, Senior Director, or Vice President in their absence or as assigned. Develops campus specific processes. Oversees the production of written documentation and records to ensure quality.
• 2. 15% Assists in corrective planning of security and safety vulnerabilities: reviews hospital departments for security breaches and safety hazards and takes immediate action as necessary; submits recommendations and preventative plans, plans and recommends changes in work practices and procedures as needed. Investigates complaints and incidents, documents corrective action. Participates in safety and security committees and functions as department liaison at assigned locations.
• 3. 15% Responds and coordinates department and hospital response to routine and emergency incidents and crisis situations. Establishes direction for line staff and staffs an emergency command center as needed. In the absence of the Director, ensures proper notification of administration and outside agencies and oversees resolutions of the incident with the overall safety/security of the hospital and community in mind.
• 4. 10% Is responsible for preparation of monthly and annual reports pertaining to security related issues, gathers information for these reports from interior and exterior sources in order to track trends and evaluate any security vulnerabilities.
• 5. 10% Functions as a mentor for shift supervisors and staff. Conducts scheduled meetings designed to promote open dialog and assist the supervisors in growing their skill sets including mentoring officers.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

Minimum Qualifications

High School or GED (Required)DL - Driver's License - Department of Motor Vehicles, OPOTA - Ohio Peace Officer Training Academy - Ohio Peace Officer Training Academy

Additional Job Description

MINIMUM QUALIFICATIONS

Minimum Qualifications include: Valid state driver’s license, minimum of eighteen (18) years old, have an acceptable Motor Vehicle Report (MVR), Must provide proof of insurance, if applicable. High School or GED - OPOTA - Ohio Peace Officer Training.

Must be able to carry and responsibly possess a departmental firearm while performing job duties.

Years of experience: 3 to 5

SPECIALIZED KNOWLEDGE

3 to 5 years of law enforcement security management or equivalent Experience ; knowledge of local, state, federal and Healthcare laws; possess strong interpersonal skills; demonstrates exceptional customer service qualities; maintains strong written and verbal communication skills; holds current OPOTA Peace Officer Certification and or Private security firearms Certification (or must obtain within 90 days of hire); basic knowledge of computer related programs such as Microsoft Word, PowerPoint, and Excel; and must possess a current State Driver's License.

DESIRED ATTRIBUTES

Bachelor's Degree ; previous experience as a safety and/or security manager; familiarity with complex budgeting; extensive knowledge of computer related operations such as Microsoft Word, PowerPoint, and Excel; excellent public speaking capabilities; strong leadership skills; knowledge of access control and CCTV systems; strong belief in the importance of relationship building; and demonstrated abilities to interact positively with people with varying backgrounds and experiences.

BEHAVIORAL COMPETENCIES

Leadership Competencies

INFORMATION SECURITY

Maintains confidentiality of log-on password(s) and security of other authentication devices (e.g., key fobs, proximity devices, etc.). Ensures privacy and security of information entrusted to their care. Uses company business assets and information resources for management-approved purposes only. Adheres to all information privacy and security policies, procedures, standards, and guidelines. Promptly reports information security incidents to the OhioHealth Information Security Officer.

RESPONSIBILITIES AND DUTIES

• 1. 50% Under the direction of the Director, makes decisions and provides direction to Protective Services associates; including scheduling, evaluations, performance management, training, authorizes overtime, completes payroll, responds to Midas complaints, and other managerial functions. Acts with the authority of the Director, Senior Director, or Vice President in their absence or as assigned. Develops campus specific processes. Oversees the production of written documentation and records to ensure quality.
• 2. 15% Assists in corrective planning of security and safety vulnerabilities: reviews hospital departments for security breaches and safety hazards and takes immediate action as necessary; submits recommendations and preventative plans, plans and recommends changes in work practices and procedures as needed. Investigates complaints and incidents, documents corrective action. Participates in safety and security committees and functions as department liaison at assigned locations.
• 3. 15% Responds and coordinates department and hospital response to routine and emergency incidents and crisis situations. Establishes direction for line staff and staffs an emergency command center as needed. In the absence of the Director, ensures proper notification of administration and outside agencies and oversees resolutions of the incident with the overall safety/security of the hospital and community in mind.
• 4. 10% Is responsible for preparation of monthly and annual reports pertaining to security related issues, gathers information for these reports from interior and exterior sources in order to track trends and evaluate any security vulnerabilities.
• 5. 10% Functions as a mentor for shift supervisors and staff. Conducts scheduled meetings designed to promote open dialog and assist the supervisors in growing their skill sets including mentoring officers.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

AGE SPECIFIC COMPETENCIES

Knowledge and application of growth and development principles. Utilization of effective communication strategies. Implementation of specific technical factors.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, sit, reach with hands and arms, and climb or balance. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 100 pounds and occasionally lift and/or move up to 50 pounds. Specific Vision abilities required by this job include close Vision, distance Vision, and color Vision. Please indicate the physical demands that apply to this position and their Level of frequency by using the following scale where 1 = Rarely, 2 = Occasionally, 3 = Frequently, 4 = Consistently. Walking = 3 Sitting = 3 Pushing = 2 Pulling = 2 Climbing = 2 Stooping = 2 Kneeling = 2 Standing = 2 Reaching = 2 Manual Dexterity = 2 Use of hands = 2 Talking = 3 Lifting over 50 pounds = 1 Lifting under 50 pounds = 2 Hearing - Conversation = 4 Hearing -Other Sounds = 4 Vision - Acuity Near = 4 Vision - Acuity Far = 4 Vision - Color Vision = 4 Work environment: Does the job require routine exposure to hazardous materials or situations and/or work under hazardous conditions (excluding hazards associated with routine exposure to patients)? Please use the following scale where 1 = Rarely, 2 = Occasionally, 3 = Frequently, 4 = Consistently for the positionWhile performing the duties of this job the employee is (1,2,3,4) exposed to:Wet or humid conditions (non-weather) = 2 Moving mechanical parts = 1 Work in high, precarious places = 2 Fumes or airborne particles = 2 Toxic or caustic chemicals =1 Outdoor Weather conditions = 2 Extreme cold (non-weather) = 2 Extreme heat (non-weather) = 2 Risk of electrical shock = 1 Work with explosives = 1 Risk of radiation = 1 Vibration = 1 Select the Level of noise that is typical in the Work environment: for this job.__VERY QUIET conditions__QUIET conditions _X_MODERATE noise ___ LOUD noise__VERY LOUD noise The noise level in the Work environment: is usually moderate.

OSHA BLOOD BORN PATHOGENS EXPOSURE

Limited Exposure

Work Shift

Variable

Scheduled Weekly Hours

40

Department

Protective Services

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.