Manager, Property Payment Operations

American Tower Global; Woburn (MA); On-site; USD 120,000 - 150,000; Full time

Job summary

American Tower Global is seeking a Manager, Property Payment Operations to join its Property Management organization’s Real Estate Management team in the United States. You will oversee day-to-day landlord payment processes, data accuracy, issue resolution, and governance to ensure standardized practices across markets.

The role supports transition to standardized systems, notably Salesforce, in collaboration with Finance, Global Business Services, and Real Estate Management teams.

Responsibilities

• Oversee landlord payment processes, data accuracy, issue resolution, tax risk assessment, and performance monitoring.
• Lead a team of property management professionals delivering landlord payments and vendor-supported activities.

Job description

The Team

We are seeking a Manager, Property Payment Operations to join American Tower’s Property Management
organization’s Real Estate Management team. The team focuses on enabling consistent, efficient, and
controlled execution of landlord-facing property management activities, including landlord
payment-related activities, inquiry resolution, data quality, documentation, and related operational
support, delivered by internal teams and, where applicable, vendor-supported models, while aligning
regional practices to global standards and service expectations. Day to day you will oversee operational
processes related to landlord payments, data accuracy, issue resolution, property tax risk assessment,
performance monitoring, and process documentation globally. You will partner closely with Property
Management, Finance, Global Business Services, and Real Estate Management teams to ensure
standardization and sustained operational discipline. This role is essential to creating consistency across
markets, aligning processes, and supporting the transition to standardized systems, particularly within
Salesforce.

As a Manager, you will lead a team of property management professionals responsible for delivering a
defined set of activities, which may include landlord payment-related activities, landlord inquiry support,
data management, process execution, and oversight of vendor-supported execution within the
established operating model. Day to day, you will provide leadership, oversight, and governance to
ensure accurate execution, effective issue resolution, performance monitoring, and adherence to
standardized processes within the areas supported by your team.