Manager, Project Operations - Underwriting

Sunrun Inc.; Lehi (UT); Hybrid; USD 84,000 - 112,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Life Insurance

Disability Insurance

401k Plan + Company Match

Stock Purchase Plan

Paid Vacations/Holidays

Paid Baby Bonding Leave

Employee Discounts

100% Funded Education Programs

Employee Donation Matching

Volunteer Hour Rewards

Job summary

Sunrun Inc. in Lehi is seeking an Underwriting Manager to lead operational execution and team development. In this role, you will manage workforce schedules and drive performance metrics while reporting to the Sr.

Director of Sales Operations. With responsibilities including overseeing workflow, conducting performance reviews, and collaborating cross-functionally, the role requires strong analytical capabilities and proficiency in Salesforce and Excel.

Qualifications

• 6+ years of relevant professional experience required.
• Minimum 2 years of supervisory or team lead experience in underwriting or operations.
• Strong analytical problem-solving and performance management capabilities.

Responsibilities

• Oversee daily queue workflows and SLA adherence.
• Conduct regular 1:1s and performance reviews.
• Partner with Sales Channels and manage exception processes.
• Design and implement new internal workflows for improvement.
• Utilize Salesforce and Excel reporting to track performance.

Skills

Analytical problem-solving

Cross-functional communication

Performance management

Salesforce reporting

Process mapping

Education

High School Diploma or equivalent

Bachelor’s degree in Business Administration or Operations

Tools

Salesforce (SFDC)

Excel

G-Suite

Job description

ABOUT SUNRUN

At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. Who We Are We’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses. As a leader at Sunrun, you’ll bring our leadership principles to life by creating the experience, leading by example, and communicating well & often. You’ll lead by example to integrate AI tools into your daily routines and champion the responsible adoption of AI. Empower your team to explore these tools and build AI skills to improve efficiency and decision quality in their work. You’ll keep score to drive results, develop people to help them grow, and build a deliberate safety-focused culture where our values shine: We Love People, We Love to Create, and We Love to Run. Most importantly, you’ll attract and retain top talent to help Sunrun build the best team on the planet. Together, we run.

OVERVIEW

The Underwriting Manager leads the daily operational execution, queue performance, and talent development for the Underwriting team. Reporting to the Sr. Director of Sales Operations, you will manage workforce schedules, drive team metrics, handle escalations, and lead cross-functional projects supporting sales compliance and operational efficiency.

RESPONSIBILITIES

• Operations & SLA Management: Oversee daily queue workflows, SLA adherence, workforce scheduling, and credit/SRA processes across point-of-sale and notice-to-proceed milestones.
• Team Leadership & Development: Conduct regular 1:1s and performance reviews for onshore leads/agents, driving skill development, mentorship, and accountability.
• Cross-Functional Collaboration: Partner with Sales Channels, Legal/Compliance, Sales Support, and offshore partner teams to manage exception processes and align with investor requirements.
• Process Improvement & Innovation: Design and implement new internal workflows, pilot special projects, and collaborate with AI teams to enhance automation/bot capabilities.
• Metrics & Reporting: Utilize Salesforce and Excel reporting to track agent performance, audit credit workflows, and drive alignment across sales operations.

REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS)

• High School Diploma or equivalent required; Bachelor’s degree in Business Administration, Operations, or a related field (or equivalent practical experience), plus a minimum of 6+ years of relevant professional experience.
• Minimum 2 years of supervisory or team lead experience in underwriting, operations, or a related field (previous Sunrun experience is a strong plus).
• Strong analytical problem-solving, process mapping, and performance management capabilities.
• Advanced proficiency in Salesforce (SFDC) reporting, Excel, and G-Suite.
• Excellent cross-functional communication and adaptability in fast-paced environments.

WORK ENVIRONMENT & TRAVEL

Physical Demands: Standard office environment requiring extended computer work and active participation in virtual and in-person meetings.

Travel Requirements: Ability to travel to corporate offices 3–5 times per year.

PERKS & BENEFITS

• Medical/Dental/Vision Insurance
• Life Insurance
• Disability Insurance
• 401k Plan + Company Match
• Stock Purchase Plan
• Paid Vacations/Holidays
• Paid Baby Bonding Leave
• Employee Discounts
• PowerU - 100% Funded Education Programs
• Employee Donation Matching
• Volunteer Hour Rewards

Learn more at https://sunrun.gobenefits.net/

Equal Employment Opportunity

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth.

Accessibility

If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at [e-mail].

Company

Sunrun Inc. (Nasdaq: RUN) is the nation’s leading home solar, battery storage, and energy services company. We believe in the power of solar energy to make a real difference in our world. Together, we can tackle the challenges ahead, knowing that every step towards clean energy counts. Join us on this journey towards a more sustainable tomorrow.

Salary and Compensation

Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Starting salary/wage for this opportunity: $83,776.62 to $111,702.16 Compensation decisions will not be based on a candidate's salary history.