Manager, Project Manager - Product Operations (Business Cards & Payments)

Capital One; McLean (VA); On-site; USD 152,000 - 173,000; Full time

Job summary

Capital One seeks a Manager, Project Manager in Product Operations to identify operational gaps and scale workflows across product teams in McLean, VA. You will drive program management for standard and AI-enabled workstreams, own the tech stack (Jira, Claude, Tableau), and partner with engineering, data, and business teams to improve efficiency and delivery quality.

You will define KPIs, analyze data, and build analytics to guide strategic decisions, ensuring compliance and readiness for

Qualifications

• Bachelor's Degree or Military experience required.
• At least 3 years in product operations, product management, or strategy.
• Experience with cross-functional collaboration and data-driven decision making.
• Proficiency with SQL, Tableau, JIRA, and Confluence or similar platforms.

Responsibilities

• Identify inefficiencies and implement scalable workflows across product development and operations.
• Provide program management support for standard and AI-driven workstreams.
• Own the product org's tech stack (Jira, Claude, Tableau) and ensure data hygiene.
• Collaborate with engineering, data, and business teams to improve team effectiveness.
• Define KPIs, perform root-cause analysis, and develop reporting to inform decisions.

Skills

Cross-functional collaboration

Data analysis

Process optimization

Stakeholder management

Automation

Education

Bachelor's Degree or Military experience

Tools

SQL

Tableau

JIRA

Confluence

Job description

Business Cards & Payments (BC&P) | Build the Future.

At BC&P, we bring a builder's mindset to work, just like the business owners we serve. Small businesses are a different kind of customer. They're the people turning ideas into opportunities, and opportunities into livelihoods. When we build for them, we build something bigger. That's why we have a high bar for quality. We own the work end to end, turning today's insights into tomorrow's results, together.

• We're relentlessly curious.
• We ask the hard questions.
• We make space for the best ideas to win.

Because that's how we create impact we can be proud of.

The Role:

As a Manager, Project Manager in Product Operations, you will play a critical role in enabling our product teams to operate at their full potential. You will be responsible for identifying and solving operational challenges, developing scalable tools and processes, and driving efficiencies that empower our teams to focus on delivering exceptional products for our customers. This is a high-impact role that requires a strategic mindset, analytical problem-solving skills, and a passion for building and optimizing product operations.

Key Responsibilities:

• Problem Solving & Process Optimization
  • Identify inefficiencies and friction points in product development, launch, and operations, and develop innovative solutions.
  • Work cross-functionally to implement streamlined workflows that enable the team to move faster while maintaining high quality.
  • Drive continuous improvement initiatives by leveraging data and user feedback to optimize operational processes.
• Program Management
  • Provide core program management support for both standard and AI-driven workstreams
  • Monitor and enforce resource accountability across core workstreams, ensuring teams remain fully accountable to and efficiently utilize headcount and budget assets
  • Drop into loosely defined, fast-moving environments and quickly introduce structure, clear ownership, and execution roadmaps
• Building Scalable Tools & Frameworks
  • Own the product org's tech stack (Jira, Claude, Tableau, etc.) to ensure complete visibility into product work, maintaining strict data accuracy and hygiene across platforms
  • Develop frameworks and best practices that enable teams to execute with clarity and alignment.
  • Collaborate with engineering, data, and business teams to integrate technology solutions that improve team effectiveness.
• Cross-Functional Collaboration & Execution
  • Act as a strategic partner to Senior Leaders, product managers, engineering, design, and business teams to remove roadblocks and ensure smooth execution.
  • Drive alignment across teams by facilitating communication, documentation, and decision-making processes.
  • Support product launches by ensuring operational readiness, risk mitigation, and compliance with business requirements.
• Metrics & Insights
  • Define and track key performance indicators (KPIs) to measure operational effectiveness.
  • Conduct root cause analysis to proactively identify challenges and opportunities for improvement.
  • Develop reporting and analytics to provide visibility into product operations and inform strategic decisions.

The ideal candidate will have:

• A strategic mindset with the ability to execute at a tactical level.
• Experience working cross-functionally with product, engineering, and business teams.
• The ability to analyze data, derive insights, and make data-driven decisions.
• Excellent communication and stakeholder management skills.
• Experience with automation and workflow optimization.
• Strong problem-solving skills with a track record of building tools and processes that drive efficiency.

Basic Qualifications

• Bachelor's Degree or Military experience
• At least 3 years of experience in product operations, product management, or strategy.

Preferred Qualifications

• 5+ years of experience in product operations or related roles
• Experience in the financial services, payments, or business cards industry.
• Proficiency in SQL, Tableau, JIRA, Confluence, or similar platforms.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $151,900 - $173,400 for Manager, Project Management

New York, NY: $165,700 - $189,200 for Manager, Project Management

Richmond, VA: $138,100 - $157,700 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).