Manager, Project Manager - Product Operations (Business Cards & Payments)

Capital One; Richmond (VA); On-site; USD 138,000 - 158,000; Full time

Job summary

Capital One in Richmond, VA is seeking a Manager, Project Manager in Product Operations to identify operational challenges, develop scalable tools, and drive efficiency across product teams.

You will own the tech stack (Jira, Claude, Tableau), lead cross-functional programs including AI-driven workstreams, and collaborate with engineering, data, and business teams to deliver high-quality products with KPI-guided performance.

Qualifications

• Bachelor’s Degree or Military experience.
• At least 3 years of experience in product operations, product management, or strategy.
• Proficiency in SQL, Tableau, Jira and Confluence or similar platforms is preferred.

Responsibilities

• Identify inefficiencies in product development, launches and operations and develop solutions.
• Implement streamlined cross-functional workflows to accelerate delivery while maintaining quality.
• Provide core program management support for standard and AI-driven workstreams.
• Own the product org's tech stack (Jira, Claude, Tableau) ensuring visibility and data hygiene.
• Collaborate with engineering, data and business teams to integrate technology solutions.
• Define KPIs and develop reporting to inform strategic decisions.

Skills

SQL

Tableau

JIRA

Confluence

Data analysis

Automation

Education

Bachelor’s Degree

Tools

Jira

Claude

Tableau

Job description

Business Cards & Payments (BC&P) | Build the Future.

At BC&P, we bring a builder's mindset to work, just like the business owners we serve. Small businesses are a different kind of customer. They're the people turning ideas into opportunities, and opportunities into livelihoods. When we build for them, we build something bigger. That's why we have a high bar for quality. We own the work end to end, turning today's insights into tomorrow's results, together.

• We're relentlessly curious.
• We ask the hard questions.
• We make space for the best ideas to win.

Because that's how we create impact we can be proud of.

The Role:

As a Manager, Project Manager in Product Operations, you will play a critical role in enabling our product teams to operate at their full potential. You will be responsible for identifying and solving operational challenges, developing scalable tools and processes, and driving efficiencies that empower our teams to focus on delivering exceptional products for our customers. This is a high-impact role that requires a strategic mindset, analytical problem-solving skills, and a passion for building and optimizing product operations.

Key Responsibilities:

• Problem Solving & Process Optimization
  • Identify inefficiencies and friction points in product development, launch, and operations, and develop innovative solutions.
  • Work cross-functionally to implement streamlined workflows that enable the team to move faster while maintaining high quality.
  • Drive continuous improvement initiatives by leveraging data and user feedback to optimize operational processes.
• Program Management:
  • Provide core program management support for both standard and AI-driven workstreams
  • Monitor and enforce resource accountability across core workstreams, ensuring teams remain fully accountable to and efficiently utilize headcount and budget assets
  • Drop into loosely defined, fast-moving environments and quickly introduce structure, clear ownership, and execution roadmaps
• Building Scalable Tools & Frameworks
  • Own the product org's tech stack (Jira, Claude, Tableau, etc.) to ensure complete visibility into product work, maintaining strict data accuracy and hygiene across platforms
  • Develop frameworks and best practices that enable teams to execute with clarity and alignment.
  • Collaborate with engineering, data, and business teams to integrate technology solutions that improve team effectiveness.
• Cross-Functional Collaboration & Execution
  • Act as a strategic partner to Senior Leaders, product managers, engineering, design, and business teams to remove roadblocks and ensure smooth execution.
  • Drive alignment across teams by facilitating communication, documentation, and decision-making processes.
  • Support product launches by ensuring operational readiness, risk mitigation, and compliance with business requirements.
• Metrics & Insights
  • Define and track key performance indicators (KPIs) to measure operational effectiveness.
  • Conduct root cause analysis to proactively identify challenges and opportunities for improvement.
  • Develop reporting and analytics to provide visibility into product operations and inform strategic decisions.

The ideal candidate will have:

• A strategic mindset with the ability to execute at a tactical level.
• Experience working cross-functionally with product, engineering, and business teams.
• The ability to analyze data, derive insights, and make data-driven decisions.
• Excellent communication and stakeholder management skills.
• Experience with automation and workflow optimization.
• Strong problem-solving skills with a track record of building tools and processes that drive efficiency.

Basic Qualifications

• Bachelor’s Degree or Military experience
• At least 3 years of experience in product operations, product management, or strategy.

Preferred Qualifications

• 5+ years of experience in product operations or related roles
• Experience in the financial services, payments, or business cards industry.
• Proficiency in SQL, Tableau, JIRA, Confluence, or similar platforms.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $151,900 - $173,400 for Manager, Project Management

New York, NY: $165,700 - $189,200 for Manager, Project Management

Richmond, VA: $138,100 - $157,700 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).