Manager, Project Manager- Customer Identity

Capital One Group; McLean (VA); On-site; USD 152,000 - 173,000; Full time

Job summary

Capital One is seeking an experienced Manager, Project Manager- Customer Identity in McLean, VA. You will drive program tracking and partner onboarding across the Identity Platform, coordinating daily operations and ensuring timely delivery of milestones.

The role requires building governance frameworks, dashboards, and alignment with product/tech partners on implementation plans within a regulated financial services environment.

Qualifications

• Bachelor’s degree or military experience.
• At least 4 years of process or project management experience.
• PMP certification preferred.
• Master’s degree or MBA preferred.
• Experience in financial services or highly regulated industry.
• Experience building governance frameworks and dashboards.
• Experience managing complex, cross-functional initiatives in regulated environments.
• At least 2 years of experience in stakeholder management.

Responsibilities

• Coordinate and drive the day-to-day operational processes of Smart Step-Up, tracking partner milestones across intake, development, testing, and launch to ensure a seamless delivery experience.
• Maintain traceability inside and outside of CI, managing operational status updates, milestone tracking, and execution metrics to support roadmap commitments.
• Field inbound requests and inquiries from LOB partners, serving as an expert consultant to help them understand which identity solutions and integration patterns are most appropriate for their use case.
• Collaborate with product and tech partners to align designs across domains on implementation plans, which may include feature enhancements on behalf of our partner.
• Maintain and refine standardized operating models, intake templates, and KPI tracking dashboards with a platform mindset.
• Partner with Architecture and Engineering on release planning and sprint tracking, ensuring partner readiness aligns with deployment schedules.

Skills

Stakeholder management

Governance dashboards

Cross-functional collaboration

PM coordination

Google Workspace

Education

Bachelor’s degree

Masters degree or MBA

Military experience

PMP Certification

Job description

Manager, Project Manager- Customer Identity

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

The Step-Up Authentication team within Customer Identity provides scalable, reliable, simple and compliant identity experiences for partners who integrate with our identity platform, enabling speed to market for secure and seamless identity workflows.

About the Role

This is an individual contributor (IC) role within Customer Identity. In this role, you will drive program tracking and support partner onboarding and execution across the Identity Platform.

• Coordinate and drive the day-to-day operational processes of Smart Step-Up, tracking partner milestones across intake, development, testing, and launch to ensure a seamless delivery experience.
• Maintain traceability inside and outside of CI, managing operational status updates, milestone tracking, and execution metrics to support roadmap commitments.
• Field inbound requests and inquiries from LOB partners, serving as an expert consultant to help them understand which identity solutions and integration patterns are most appropriate for their use case.
• Collaborate with product and tech partners to align designs across domains on implementation plans, which may include feature enhancements on behalf of our partner.
• Maintain and refine standardized operating models, intake templates, and KPI tracking dashboards with a platform mindset.
• Partner with Architecture and Engineering on release planning and sprint tracking, ensuring partner readiness aligns with deployment schedules.

Basic Qualifications

• Bachelor’s degree or military experience
• At least 4 Years of Process or Project Management experience

Preferred Qualifications

• PMP Certification
• Masters degree or MBA
• Basic proficiency in Google Workspace or comparable PM systems
• 5+ years of experience of process or project management
• Experience in financial services or highly regulated industry
• Experience building governance frameworks and dashboards
• Experience managing complex, cross-functional initiatives in regulated environments
• At least 2 years of experience in stakeholder management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary and Compensation

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $151,900 - $173,400 for Manager, Project Management

New York, NY: $165,700 - $189,200 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.