Principal Project Manager - Servicing AI Strategy Team

Capital One; McLean (VA); Ibrido; USD 121.000 - 138.000; Tempo pieno

Descrizione del lavoro

Capital One is seeking a Principal Project Manager to lead strategic programs in the Servicing AI Strategy Team. You will partner with stakeholders to drive delivery, manage budgets, and ensure outcomes align with business goals across multiple locations.

The role is hybrid, requiring on-site presence at the McLean, VA office, and offers the opportunity to influence AI-driven servicing initiatives with broad impact on customers and the bottom line.

Competenze

• Bachelor’s Degree or Military experience.
• 3+ years in Project Management or Process Management.
• PMP, Lean, Agile or Six Sigma certification preferred.

Mansioni

• Lead projects with defined priorities across scope, timelines and budget.
• Plan, design, manage and execute project plans through feasibility, design and implementation.
• Collaborate with stakeholders to drive project delivery and risk mitigation.
• Communicate progress and maintain comprehensive project documentation.
• Forge relationships with key stakeholders to ensure delivery of commitments.

Conoscenze

Project management

Stakeholder collaboration

Risk management

Communication

Formazione

Bachelor’s degree or Military experience

Descrizione del lavoro

Principal Project Manager – Servicing AI Strategy Team

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

The AI Strategy Team within Card Servicing Strategy is leading the development of AI experiences that will transform servicing for Capital One customers. As a Project Manager on this team at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects. In this exciting role you will work closely with key stakeholders to deliver results that will have a direct impact on the bottom line of the company. You will work with smart, talented people who will challenge you to excel. You will be rewarded for your passion and your achievements.

General Responsibilities

• Work on large and small scale projects that have a direct impact on the company.
• Drive projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or elevate as needed.
• Plan, design, manage and execute project plans to ensure delivery. This activity includes management through feasibility, design, planning and implementation.
• Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation.
• Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery.
• Forge relationships with key stakeholders to ensure delivery of commitments.
• Identify ways to improve and streamline business process.
• Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work.
• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.
• Demonstrate organizational agility to adapt to changing demands.
• Display strong consulting and collaboration skills.

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

Basic Qualifications

• Bachelor’s Degree or Military experience
• At least 3 years of Project Management or Process Management experience

Preferred Qualifications

• Master’s Degree
• 4+ years of Project Management or Process Management experience
• PMP, Lean, Agile or Six Sigma certification
• Strong communication and collaboration skills
• Strong problem solving and influencing skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary

• McLean, VA: $120,800 - $137,900 for Principal Project Manager
• Richmond, VA: $109,900 - $125,400 for Principal Project Manager
• New York, NY: $131,800 - $150,500 for Principal Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug‐free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we are building a leading information-based technology company. Still founder led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.