Manager, Project Manager- Customer Identity

Capital One; New York (NY); On-site; USD 166,000 - 189,000; Full time

Job summary

Capital One, a leading financial services company, is seeking an individual contributor in Customer Identity to drive program tracking and support partner onboarding across the Identity Platform.

You will coordinate day-to-day operational processes for Smart Step-Up, manage milestones, and provide expert guidance to partners on suitable identity solutions while collaborating with product and engineering on implementation plans and KPI dashboards.

Qualifications

• Bachelor’s degree or military experience.
• At least 4 years of process or project management experience.
• Experience in financial services or highly regulated industry.
• Experience building governance frameworks and dashboards.
• Experience managing complex, cross-functional initiatives.
• At least 2 years of stakeholder management.

Responsibilities

• Coordinate and drive day-to-day operational processes of Smart Step-Up, tracking partner milestones across intake, development, testing, and launch to ensure a seamless delivery experience.
• Maintain traceability inside and outside of CI, managing operational status updates, milestone tracking, and execution metrics to support roadmap commitments.
• Field inbound requests and inquiries from LOB partners, serving as an expert consultant to help them understand which identity solutions and integration patterns are most appropriate for their use case.
• Collaborate with product and tech partners to align designs across domains on implementation plans, which may include feature enhancements on behalf of our partner.
• Maintain and refine standardized operating models, intake templates, and KPI tracking dashboards with a platform mindset.
• Partner with Architecture and Engineering on release planning and sprint tracking, ensuring partner readiness aligns with deployment schedules.

Skills

Process management

Project management

Stakeholder management

Cross-functional collaboration

Regulated environments

Education

Bachelor's degree

Master's degree or MBA

Tools

Google Workspace

PM systems

Job description

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

The Step-Up Authentication team within Customer Identity provides scalable, reliable, simple and compliant identity experiences for partners who integrate with our identity platform, enabling speed to market for secure and seamless identity workflows.

About the Role:

This is an individual contributor (IC) role within Customer Identity. In this role, you will drive program tracking and support partner onboarding and execution across the Identity Platform. In this role, you will:

• Coordinate and drive the day-to-day operational processes of Smart Step-Up, tracking partner milestones across intake, development, testing, and launch to ensure a seamless delivery experience.
• Maintain traceability inside and outside of CI, managing operational status updates, milestone tracking, and execution metrics to support roadmap commitments.
• Field inbound requests and inquiries from LOB partners, serving as an expert consultant to help them understand which identity solutions and integration patterns are most appropriate for their use case.
• Collaborate with product and tech partners to align designs across domains on implementation plans, which may include feature enhancements on behalf of our partner.
• Maintain and refine standardized operating models, intake templates, and KPI tracking dashboards with a platform mindset.
• Partner with Architecture and Engineering on release planning and sprint tracking, ensuring partner readiness aligns with deployment schedules.

Basic Qualifications

• Bachelor’s degree or military experience
• At least 4 Years of Process or Project Management experience

Preferred Qualifications

• PMP Certification
• Masters degree or MBA
• Basic proficiency in Google Workspace or comparable PM systems
• 5+ years of experience of process or project management
• Experience in financial services or highly regulated industry
• Experience building governance frameworks and dashboards
• Experience managing complex, cross-functional initiatives in regulated environments
• At least 2 years of experience in stakeholder management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $151,900 - $173,400 for Manager, Project Management

Chicago, IL: $138,100 - $157,700 for Manager, Project Management

New York, NY: $165,700 - $189,200 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].