Manager, Project Management - Global Payment Network PMO

ITSMF; McLean (VA); On-site; USD 152,000 - 173,000; Full time

Job summary

Capital One is seeking a Manager, Project Management for the Global Payment Network PMO in McLean, VA. The role leads Digital Platform projects, coordinating with product, technology, and operations to deliver across domestic and international initiatives.

Responsibilities include end-to-end program delivery, governance, stakeholder communications, and risk management with a focus on standard PMO processes and regulatory compliance. Strong PMO experience is essential.

Qualifications

• Bachelor’s Degree or Military experience required.
• At least 3 years of Project Management experience.
• Experience with PMO practices and Jira governance.

Responsibilities

• Manage multiple program deliveries that impact Digital Platforms.
• Own end-to-end program delivery from discovery to governance.
• Coordinate cross-functional teams and manage dependencies across the network.
• Communicate program status to stakeholders and manage escalations.
• Identify and mitigate risks and ensure artifacts meet standard templates and regulatory requirements.

Skills

Project Management

Education

Bachelor’s degree or Military experience

Master’s degree or advanced certifications

Tools

Jira

Job description

Manager, Project Management - Global Payment Network PMO

This Project Manager will sit with the Global Payment Network (GPN) PMO and support specifically the Digital Programs and Projects.The individual will be responsible for full lifecycle program delivery for Digital Platform Projects which may include domestic and international eCommerce and tokenization work within the Digital Platforms. This role partners closely with product peers, technology partners and operations and process teams coordinating well-managed deliveries across multiple functions and lines of business.

General Responsibilities

• Manage multiple program/project deliveries that impact Digital Platforms (i.e. new partner Launches, network improvements and priorities)
• Full engagement and delivery of programs, including discovery/portfolio tracking, project tracking and execution, & governance and well managed activities
• Owns the end-to-end management of initiatives from the 'Manage' phase onwards, including seamless handoff from Portfolio Management, and ensuring all requirements are met.
• Collaborate with all levels of the organization to monitor and manage the critical path, plan contingencies, facilitate scope changes, and control resource expenditure
• Full service management of communications and stakeholder engagement including reporting on program and feature delivery progress, managing escalations and impediment resolution
• Insights and improvements for future programs/project based on execution learnings
• Build and maintain high trust relationships with partner teams across the Network to keep abreast of current strategies and manage work in progress
• Lead the management of complex technical interdependencies, coordinating cross-functional delivery teams, and proactively mitigating execution risks to ensure seamless deployment.
• Facilitate standard PMO routines (e.g., S3 status huddles, decision forums, and leadership reviews) and drive adherence to standard artifact templates to ensure data transparency and regulatory compliance.
• Identify Jira tagging/reporting issues and work across product teams to troubleshoot access, data entry & reconcile Jira

Basic Qualifications

• Bachelor’s Degree or Military experience
• At least 3 years of Project Management experience

Preferred Qualifications

• Master’s degree or an advanced certifications (CSM, CPO, SAFE)
• 4+ years of experience as a Project Manager
• 2+ years of experience in Program, Portfolio or Product Management
• 2+ years of experience in Financial Services
• 2+ years of experience in the Consumer Credit Card industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary Information

• Chicago, IL: $138,100 - $157,700 for Manager, Project Management
• McLean, VA: $151,900 - $173,400 for Manager, Project Management
• New York, NY: $165,700 - $189,200 for Manager, Project Management
• Richmond, VA: $138,100 - $157,700 for Manager, Project Management
• Riverwoods, IL: $138,100 - $157,700 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.