Manager, Project Management - Global Payment Network PMO

Capital One; Chicago (IL); On-site; USD 138,000 - 158,000; Full time

Job summary

Capital One in Chicago seeks a Manager, Project Management for the Global Payment Network PMO to lead digital platform initiatives, including domestic and international eCommerce and tokenization projects.

You will manage end-to-end programs, coordinate cross-functional teams, report progress, mitigate risks, and ensure regulatory and process standards are met.

Qualifications

• Bachelor’s Degree or Military experience.
• 3+ years of Project Management experience.
• Advanced certifications such as CSM, CPO, SAFe preferred.
• 4+ years of Project Management experience.
• 2+ years in Program, Portfolio or Product Management.
• 2+ years in Financial Services.
• 2+ years in the Consumer Credit Card industry.

Responsibilities

• Manage multiple program/project deliveries impacting Digital Platforms (new partner launches, network improvements).
• Lead end-to-end delivery including discovery, tracking, execution, governance, and handoffs.
• Coordinate cross-functional teams and monitor critical paths; plan contingencies.
• Oversee communications and stakeholder engagement; report progress and resolve escalations.
• Identify improvements for future programs based on execution learnings.

Skills

Project management

Stakeholder management

Cross-functional collaboration

Communication

Jira

Education

Bachelor's degree or Military experience

Master's degree

Advanced certifications (CSM, CPO, SAFe)

Tools

Jira

Job description

Manager, Project Management - Global Payment Network PMO

This Project Manager will sit with the Global Payment Network (GPN) PMO and support specifically the Digital Programs and Projects. The individual will be responsible for full lifecycle program delivery for Digital Platform Projects which may include domestic and international eCommerce and tokenization work within the Digital Platforms. This role partners closely with product peers, technology partners and operations and process teams coordinating well-managed deliveries across multiple functions and lines of business.

General Responsibilities:

• Manage multiple program/project deliveries that impact Digital Platforms (i.e. new partner Launches, network improvements and priorities)
• Full engagement and delivery of programs, including discovery/portfolio tracking, project tracking and execution, & governance and well managed activities
• Owns the end-to-end management of initiatives from the 'Manage' phase onwards, including seamless handoff from Portfolio Management, and ensuring all requirements are met.
• Collaborate with all levels of the organization to monitor and manage the critical path, plan contingencies, facilitate scope changes, and control resource expenditure
• Full service management of communications and stakeholder engagement including reporting on program and feature delivery progress, managing escalations and impediment resolution
• Insights and improvements for future programs/project based on execution learnings
• Build and maintain high trust relationships with partner teams across the Network to keep abreast of current strategies and manage work in progress
• Lead the management of complex technical interdependencies, coordinating cross-functional delivery teams, and proactively mitigating execution risks to ensure seamless deployment.
• Facilitate standard PMO routines (e.g., S3 status huddles, decision forums, and leadership reviews) and drive adherence to standard artifact templates to ensure data transparency and regulatory compliance.
• Identify Jira tagging/reporting issues and work across product teams to troubleshoot access, data entry & reconcile Jira

Basic Qualifications:

• Bachelor’s Degree or Military experience
• At least 3 years of Project Management experience

Preferred Qualifications:

• Master’s degree or an advanced certifications (CSM, CPO, SAFE)
• 4+ years of experience as a Project Manager
• 2+ years of experience in Program, Portfolio or Product Management
• 2+ years of experience in Financial Services
• 2+ years of experience in the Consumer Credit Card industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• Chicago, IL: $138,100 - $157,700 for Manager, Project Management
• McLean, VA: $151,900 - $173,400 for Manager, Project Management
• New York, NY: $165,700 - $189,200 for Manager, Project Management
• Richmond, VA: $138,100 - $157,700 for Manager, Project Management
• Riverwoods, IL: $138,100 - $157,700 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

No agencies please.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.