Manager, Program Management, Amazon Business Operations & EF Analytics

Amazon Inc.; Park City (KS); On-site; USD 140,000 - 190,000; Full time

Job summary

Amazon is seeking a Manager, Program Management to lead the Delivery experience for AB Operations and to steer Analytics & AI across the External fulfillment org. This is a people-manager role overseeing cross-functional teams and key partnerships.

You will partner with AB Business to define the right DEX, maintain engagement through reviews, address day-to-day operational challenges, and guide the BA team while shaping data-driven improvements for CX and enterprise customers.

Qualifications

• 5+ years cross-functional work with tech and non-tech teams.
• 5+ years in people management.
• 5+ years delivering cross-functional programs/projects.
• 5+ years in program or project management.
• Experience defining requirements and using data/metrics to drive improvements.

Responsibilities

• Partner with AB Business to define the right DEX and serve as Operations Leader for the same.
• Maintain engagement with partner teams with fortnightly reviews, MBRs, and QBRs with leaders.
• Address day-to-day operation challenges for AB Business to protect CX.
• Lead the AI & Analytics charter for External fulfillment & 3P, and guide the BA team.

Skills

Cross-functional collaboration

Team management

Project delivery

Program management

Data-driven decisions

Job description

Manager, Program Management, Amazon Business Operations & EF Analytics

AB IN addresses a massive $109 B B2B procurement opportunity, with the enterprise segment (CPS) representing $76B across ~100K customers—yet online penetration remains below 2% (expected to reach 5% by 2030). IN AB Operations is executing an ambitious 2026 plan to build India's most reliable and efficient B2B delivery network through targeted operational interventions: leveraging dedicated 3P B2B carriers for enterprise fulfillment, optimizing and scaling the AWIPL 3P FC network for B2B-specific selection, and enhancing core AMZL capabilities for commercial address deliveries. Without these foundational investments, AB cannot meet the differentiated service expectations that enterprise customers require. We are looking for an exceptional leaders who leads the Delivery experience for AB from Operations and also leads Analytics & AI charter for the broader External fulfillment org. This is a people manager role

Key job responsibilities

• 1. To partner with AB Business to define the right DEX and provide partnership as the Operations Leader for the same
• 2. To maintain engagement with partner teams, AB Ops has organized fortnightly internal reviews, MBRs with AB Business, and QBRs with INOPS and Business leaders.
• 3. Help find solutions for the unique DEX requirements for AB and champion the same across Operations team. Also tactically address day to day operation challenges faced by AB Business to protect CX
• 4. Lead the AI & Analytics charter for broader External fulfillment & 3P org and the lead the BA team.

Basic Qualifications

• - 5+ years of working cross functionally with tech and non-tech teams experience
• - 5+ years of team management experience
• - 5+ years of cross functional project delivery experience
• - 5+ years of program or project management experience
• - Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• - Experience managing, analyzing and communicating results to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.