Manager Program Management

LHH; Chicago (IL); Hybrid; USD 135,000 - 180,000; Full time

Job summary

LHH is seeking a Program Management Manager (Level - 5/6) for a direct-hire engagement with a client in Chicago, IL. The role is initially remote, hybrid with three days in the office, and requires leadership of senior client-facing teams to drive strategic programs and trusted advisory relationships.

The responsibilities include translating client objectives into integrated marketing plans, leading quarterly business reviews, and steering cross-functional teams across time zones to ensure

Job description

LHH is seeking a Program Management Manager (Level - 5&6) for a Direct-Hire job with a client located in Chicago, IL (Initially Remote- Hybrid 3 days/week in office).

Pay Range:$135,000 to $180,000. The salary may be negotiable based on experience, education, geographic location, and other factors.

Position Responsibilities:

• Serve as the senior point of contact for key clients, owning the relationship and acting as a trusted strategic advisor
• Develop a deep understanding of each client???s business goals, industry trends, and marketing challenges
• Translate client objectives into actionable strategies and integrated marketing plans
• Lead quarterly business reviews, strategic planning sessions, and performance reporting with senior stakeholders
• Lead a cross-functional team of program managers, analysts, and platform specialists across global time zones
• Foster a high-performance, collaborative team culture focused on continuous improvement and shared success
• Ensure projects are delivered on time, on budget, and to the highest quality standards
• Collaborate with internal marketing strategists, data analysts, and capability leads to design omnichannel campaigns???particularly focused on email, push, and loyalty channels
• Identify opportunities for innovation in personalization, segmentation, lifecycle marketing, and customer journeys
• Help shape and evolve our service offerings by bringing market insights and client feedback to leadership

Business Growth & Account Expansion

• Identify new opportunities within accounts to expand our support across services, products, or geographies
• Write and present proposals and new work recommendations to clients
• Partner with business development and senior leaders to pitch and onboard new client programs when needed

Minimum Qualifications:

• 10+ years of experience leading client-facing teams in an agency or in-house marketing environment
• 5+ years in account management or client services, with demonstrated success owning senior-level relationships
• 5+ years experience on email marketing automation technology tools and CRM; bonus if experience includes push, SMS, and in-app channels
• Strong understanding of digital marketing KPIs and analytics; ability to translate data into strategic insights
• Exceptional communication skills???written, verbal, and presentation???with the ability to engage and influence at all levels
• Ability to move fluidly between high-level strategic thinking and day-to-day execution oversight

Preferred qualifications:

• Knowledge of and/or experience with loyalty programs, retail marketing, growth marketing, consumer marketing (B2C), or customer lifecycle strategy
• Experience with digital marketing platforms such as Salesforce Marketing Cloud, Oracle Responsys, Marketo, Iterable, Braze, or similar
• Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers