Manager, Professional Services Delivery

Collibra; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Collibra is seeking a Sr. Manager, Professional Services Delivery to lead a high-performing team within the APAC-focused services organization.

You will collaborate with Services Sales Executives, Account Teams, Engagement Management, Support, Product Management, and Customer Engineering to drive customer success. In this role you will manage Architects and Engagement Managers, focusing on delivery quality, utilization, and professional growth while shaping standard service offerings and

Qualifications

• Minimum of a Bachelor's Degree with 7-10 years in services delivery.
• Proven history of building and leading professional services teams.
• Experience in AI transformation, data governance, data management, data quality.
• Experience managing enterprise customer engagements and delivering value-based outcomes.

Responsibilities

• Lead and develop a team of Architects and Engagement Managers.
• Oversee delivery design, decisions, and execution with KPI focus.
• Collaborate with Sales, Product, CE, Support to ensure quality outcomes.
• Define standard service offerings with Portfolio Board.

Skills

Team leadership

Strategic planning

Client relationships

Enterprise deployments

Education

Bachelor's degree

Job description

Joining Collibra’s Professional Services team

As Sr. Manager, Professional Services Delivery, you will have an integral position within the Collibra APAC region. You will collaborate and partner with Services Sales Executives, Account Teams, Engagement Management, Support, Product Management, and Customer Engineering to ensure customer success. You will manage a group of Architects and Engagement Managers responsible for their performance, growth, and development.

Services Delivery Managers at Collibra are responsible for

• Delivery Responsibility: Assisting customers and supporting services team roles with journey design, implementation decisions and execution. Regional services revenue attainment is a measured KPI for this position. Personnel Management: Lead and strategically manage a dedicated team of Architects and Engagement Managers, overseeing all aspects of their performance, fostering continuous professional growth, and ensuring comprehensive career development.
• Team Performance: Individual utilization is a primary measurement. Consistently monitoring team member utilization attainment and working with teams responsible for assignments to maximize productivity.
• Talent Development: Create and execute plans for continual skill and professional development of team members, as well as onboarding new team members.
• Solution Portfolio Development: Collaborate with the PS Portfolio Board to define standard service offerings, accelerators, journey approaches, and methodologies. Participate with the Portfolio team in the production of the delivery supporting artifacts
• Proposal Development: Support Services Sales leaders in business development discussions on building statements of work and creating journey-based proposals.
• Delivery Quality: Ensure high-quality delivery by serving as the team's trusted advisor ensuring customer journeys are defined and aligned for all customer engagements. Activities and deliverables are mapped to value-based outcomes. Delivery is inspected and validated for quality assurance.
• Issue Escalation Management: Work with broader services and cross-functional teams (CE, Sales, Product, Support) to analyze root causes and drive resolution.

You have

• Minimum of a Bachelor's Degree coupled with 7-10 years of demonstrable services delivery industry experience.
• Proven history of building and leading professional services teams.
• Demonstrated success in building and scaling high-performing services delivery teams.
• Exposure to the following areas: AI transformation, data governance, data management, data quality.
• Extensive experience navigating complex enterprise customer engagements, including ensuring effective resolution, driving aligned and measurable value-based customer outcomes while always tracking towards the customer journey.

You are

• Relational: Fostering strong relationships within your team, including all internal and external stakeholders.
• Collaborative: Focused on collaboration, working as a selfless le