Manager, Production Operations - Rancho Palos Verdes (110)

confidential; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Paid vacation time

Paid sick leave

Company-paid holidays

Job summary

TAPP Film seeks a Manager of Production Operations to supervise on-site floor operations and technician workflow, ensuring equipment is delivered on time and meets hotel specs. You will manage inventory, attend hotel meetings, and coordinate with the Director and Experiential Event Producer to align execution with client expectations.

The role requires hands-on AV/Events experience, strong leadership, and a customer-first mindset.

Qualifications

• Delivers exceptional customer service and maintains client relationships.
• Proven leadership with ability to guide teams to execute events flawlessly.
• Strong planning, organizational, and problem-solving skills.

Responsibilities

• Oversees daily floor operations and technician workflow to ensure timely delivery and proper functioning of equipment.
• Manages inventory control to maintain stock levels with safety and quality considerations.
• Attends key hotel meetings (BEO, pre-production) as needed.
• Reviews billing for accuracy and communicates issues to Director/Producer.
• Implements the Experiential Method across operations and optimizes cost efficiency.

Skills

Customer service

Leadership

Planning & organization

Communication

Negotiation

Education

AV Certification or related coursework

Job description

Job Title: Manager, Production Operations

Reports To: Director, Event Production

Operations Management

Oversees daily floor operations and technician workflow to ensure all equipment and services are delivered on time, in proper working order, and according to client and hotel specifications.

Manages inventory control procedures to maintain appropriate stock levels while ensuring the safety, security, and quality of equipment.

Attends key hotel meetings, including BEO and pre-production meetings, as needed.

Reviews billing with clients for accuracy and obtains approval; promptly communicates any potential issues to the Director and/or Experiential Event Producer.

Ensures implementation of the Experiential Method across operations.

Reviews quotes and makes cost-efficiency recommendations in line with company standard operating procedures.

Qualifications

Customer Service

Delivers exceptional customer service by cultivating strong relationships with internal and external clients, team members, neighboring Five-Star locations, and vendors.

• Meets with guests onsite to ensure their needs are met and equipment is set up and functioning properly.
• Maintains a polished, professional image in accordance with the Employee Handbook and hotel standards; ensures the team consistently upholds these expectations.
• Supervises and mentors operational staff to ensure client satisfaction and optimize revenue through precise execution onsite.

People Development & Training

• Fosters a positive working environment rooted in Five-Star's core values.
• Drives professional development and training initiatives to enhance business acumen, technical skills, and field service excellence.
• Effectively utilizes company systems and software; ensures team members are appropriately trained on all relevant platforms.

Experience & Qualifications

• Minimum 3 years of hands-on experience in the events and audiovisual industry, including:
  • Audio: Microphones, speakers, sound systems, channel mixers, etc.
  • Video: Cameras, LCD/LED screens, projectors, monitors, etc.
  • Lighting: GOBOs, gels, uplighting, stage lighting, and basic lighting kits
  • Computers: Advanced knowledge of both PC and Mac operating systems and software
  • Advanced knowledge and experience in event A/V setups, strikes, and programming
  • AV certification or related coursework preferred
• Demonstrated leadership ability; capable of achieving results through others
• Strong planning, organizational, and problem-solving skills
• Collaborative team player with a service-first mindset
• Exceptional customer service or hospitality experience
• Excellent interpersonal, communication, and negotiation skills
• Valid driver's license and clean driving record (required for operating company vehicles)
• Ability to travel for large-scale events

Full-Time Benefits

• 401(k) with company match
• Roth 401(k) with company match
• Medical, dental, and vision insurance
• Health savings account
• Life insurance
• Paid sick leave
• Paid vacation time
• Company-paid holidays