Manager: Product Sales & Services

Vail Resorts; Vail (CO); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Ski/Mountain Perks

MORE employee discounts

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional de

Referral Program

Job summary

Vail Resorts in Colorado seeks a Product Sales Manager for seasonal duties to lead guest experience and drive product and service sales across locations.

You will manage tickets, season passes, and ski school offerings, while overseeing guest data, KPIs, and staff development in a fast-paced mountain environment. This role emphasizes leadership, budgeting, and cross-functional collaboration.

Qualifications

• High School Diploma or GED equivalent is required.
• 2+ years hiring, onboarding, and coaching a team.
• 3-5 years supervisory experience in a related field.
• Strong computer skills including Microsoft applications.
• Must be able to communicate fluently in English.

Responsibilities

• Guest Experience Leadership - Proactively anticipate guest needs and deliver exceptional service aligned with Vail Resorts’ “Experience of a Lifetime” promise.
• Product & Sales Strategy - Lead the strategic management of Ticket, Season Pass, and Ski & Snowboard School offerings, ensuring product accuracy and availability across all sales locations.
• Administer guest data collection protocols and oversee the creation, monitoring, and optimization of departmental KPIs.
• Talent Leadership & Development - Recruit, train, and schedule staff with a focus on building high-performing teams.
• Financial Stewardship - Prepare, manage, and monitor departmental budgets, ensuring fiscal responsibility.
• Technology & Systems Integration - Utilize enterprise systems (RPOS, Guest Connect, Workday, SuccessFactors, Coupa, The Lift, Concur).
• Cross-Functional Collaboration - Partner with multiple departments to align strategies and drive success.

Skills

Staff leadership

Hiring & onboarding

Supervisory experience

Education

High School Diploma or GED

Some college

Tools

Microsoft applications

Job description

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary

To Learn More, please review the Benefits Eligibility Summary. Service is the foundation of everything we stand for at Vail Resorts, and our Product Sales team is no exception to creating this experience of a lifetime. Responsible for managing product and service sales operations, Product Sales Managers are devoted leaders committed to staff development and guest experience.

Job Specifications

• Starting Wage: $58,298.00 - $71,664.00
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities

• Guest Experience Leadership - Proactively anticipate guest needs and deliver exceptional service aligned with Vail Resorts’ “Experience of a Lifetime” promise. Monitor Guest Experience (GX) feedback and implement timely follow-ups and service improvements.
• Product & Sales Strategy - Lead the strategic management of Ticket, Season Pass, and Ski & Snowboard School offerings, ensuring product accuracy and availability across all sales locations. Administer guest data collection protocols and oversee the creation, monitoring, and optimization of departmental KPIs to drive performance and guest satisfaction.
• Talent Leadership & Development - Recruit, train, and schedule staff with a focus on building high-performing teams. Set clear goals and expectations, provide ongoing coaching and feedback, and conduct mid-season and end-of-season evaluations. Foster a culture of employee engagement, accountability, and continuous development.
• Financial Stewardship - Prepare, manage, and monitor departmental budgets, ensuring fiscal responsibility and alignment with business objectives. Make data-informed decisions to optimize resources and drive profitability.
• Technology & Systems Integration - Effectively utilize Vail Resorts’ enterprise systems including RPOS, Guest Connect, Workday, SuccessFactors, Coupa, The Lift, and Concur. Partner with corporate IT to test and implement POS software upgrades, ensuring operational readiness and system optimization.
• Cross-Functional Collaboration - Build strong partnerships with Ski & Snowboard School, Finance, Marketing, Human Resources, Mountain Activities, and other departments to align strategies, share insights, and drive collective success.
• Values-Based Leadership - Actively promote and embody Vail Resorts’ Mission and Core Values. Demonstrate and cultivate the company’s Leadership Competencies: Out Front, Connect, Drive, Develop, Passion, and Re-Imagine—inspiring teams and elevating the guest and employee experience.

Job Requirements

• High School Diploma or GED Equivalent required; some college preferred
• 2+ years, hiring, onboarding, and coaching a team of employees.
• 3-5 years’ supervisory experience in a related field
• Strong computer skills including Microsoft applications
• Flexibility to work both inside and outside with exposure to the elements
• Flexible schedule – ability to work holidays and weekends.
• Must be able to communicate fluently in English.

The expected pay range is $58,298.00 - $71,664.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 516848

Reference Date: 08/23/2026

Job Code Function: Product Sales & Services