Manager, Product Readiness

Impel; City of Syracuse (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Impel is seeking a Manager, Product Readiness to ensure new products are launch-ready and achieve ongoing success across the product lifecycle. You will partner with product managers, engineers, and design teams to define requirements, roadmaps, and key results.

The role emphasizes leadership, cross-functional collaboration, and disciplined product processes to drive secure, reliable, and observable product launches. A strong background in PM and data-driven decision making is essential.

Qualifications

• Strong leadership and cross-functional team management skills.
• Deep understanding of product management principles and processes.
• Familiarity with software development, APIs, and web technologies.
• Analytical mindset with the ability to track KPIs and trends.
• Solid sense of business strategy and market dynamics.

Responsibilities

• Own product readiness: ensure readiness for launch and ongoing success.
• Collaborate with cross-functional teams to align on requirements and roadmaps.
• Define product lifecycle activities, pilots, and implementation plans.
• Monitor KPIs and adjust strategies to support product objectives.
• Lead and mentor teams; disseminate product knowledge across departments.

Skills

Leadership

PM expertise

Technical knowledge

Data analysis

Business acumen

Job description

We're harnessing the power of AI to transform automotive retailing, one of the largest segments of the global economy, and we've become one of the largest vertical AI companies in the world. Our industry-leading Automotive AI Operating System helps retailers and OEMs unify the entire customer journey--fueling faster decisions, deeper connections, and measurable impact at every step along the way. To date, we've delivered 34 billion shopper interactions, influencing more than $8 billion in Sales and Service revenue across 51 countries. To learn more about Impel, visit impel.ai .

Our Values

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Job Summary and Responsibilities

The Manager, Product Readiness focuses on ensuring products are ready for launch and ongoing success, encompassing tasks like defining product requirements, collaborating with cross-functional teams, and managing the product lifecycle.

• Product Strategy and Planning:
  • Partner with Product Managers to assure that product business plans and business cases are complete.
  • Ensure that the Company's Product Management processes for Product Readiness are followed across the organization.
  • Ensure product strategy aligns with the company's overall objectives.
  • Partner with Product Managers to create and track product Objectives and Key Results (OKRs).
• Cross-Functional Collaboration:
  • Collaborate with product managers, engineers, designers, and other stakeholders to ensure product documentation is complete and enables deep understanding of product features, functionalities, and roadmaps for subsequent phases.
  • Facilitate communication and collaboration across different teams.
  • Provide regular updates to cross functional stakeholders on the status of product enhancements and readiness phases.
• Product Lifecycle Management:
  • Run pilots and proof of concepts with assistance from Solutions Managers and CS teams.
  • Monitor and assess key performance indicators (KPIs) throughout the product's lifecycle.
  • Ensure that the new product is performing consistently with the company's overall strategies and objectives.
• Leadership and Team Management:
  • Lead and mentor product teams, providing guidance and support.
  • Provide guidelines and checklists to help Product Managers and others to determine when products are "ready".
  • Develop and implement strategies to capture, organize, and disseminate comprehensive product knowledge across departments.
• Product Readiness:
  • Ensure that products are ready for launch and ongoing success.
  • Focus on the process preceding the "launch" of a new multi-faceted capability.
  • Ensure each component remains adequately secure, performant, reliable, and observable.
  • Provide support for new products for the first 120 days after launch to help make sure the launch is successful and adoption has begun.

Qualifications

• Leadership and Management: Strong leadership, communication, and interpersonal skills are essential for leading cross-functional teams and influencing stakeholders.
• Product Management Expertise: A deep understanding of product management principles, methodologies, and tools is crucial.
• Technical Skills: Familiarity with software development processes, APIs, and web technologies is helpful for communicating effectively with engineering teams.
• Data Analysis: Strong analytical skills are needed to track KPIs, identify trends, and make data-driven decisions.
• Business Acumen: A strong understanding of business strategy, market dynamics, and competitive landscapes is important for making informed product decisions.

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