Manager Product Planning, Agent Success, Travel Experience and Commerce Remote

BCD; Oregon; Hybrid; USD 57.000 - 85.000; Vollzeit

Benefits dieser Stelle

Flexible hours

Remote opportunities

Career growth

Vacation days

Wellbeing tools

Travel perks

Zusammenfassung

BCD Travel is seeking a Manager Product Planning, Agent Success, Travel Experience and Commerce to lead product planning, documentation, readiness and adoption for agent-facing tools. You will align product direction with operational needs and partner with global and regional stakeholders to define requirements and coordinate releases.

In this remote role, you will own roadmaps, track adoption metrics, guide prioritization, and ensure smooth testing, training and hypercare.

Qualifikationen

• Bachelor's degree or equivalent work experience.
• Proven ability to lead product planning and roadmaps.
• Strong cross-functional collaboration and communication skills.
• Experience with testing, release readiness, and documentation.
• Experience in travel or travel management is a plus.

Aufgaben

• Own product planning and roadmap alignment for assigned agent-facing tools.
• Define and manage requirements, user stories, success measures, and release priorities.
• Evaluate adoption trends, feedback, issue patterns, bugs, and enhancements to guide decisions.
• Ensure product changes align with agent experience, workflows, client impact and business goals.
• Identify opportunities for future enhancements and assess feasibility.
• Review performance, adoption metrics, and user impact to identify improvements.
• Oversee readiness, testing strategy, communication, training and hypercare for releases.
• Coordinate testing participation and track issues for release prep.
• Engage stakeholders to align priorities and support successful delivery.

Kenntnisse

Roadmap alignment

Requirements gathering

Stakeholder collaboration

Communication

Project management

Testing coordination

Release readiness

Documentation

Data-driven decisions

Ausbildung

Bachelor's degree or equivalent

Tools

Microsoft Office

Jobbeschreibung

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team.

Manager Product Planning, Agent Success, Travel Experience and Commerce (Remote) - Full time, United States

The Manager Product Planning role leads product planning, documentation, readiness, and adoption support for assigned solutions, with responsibility for aligning product direction to operational needs and business priorities. This role partners with global and regional stakeholders to define product requirements, manage release readiness, support testing coordination, maintain clear product documentation, and communicate status, risks, and adoption insights to leadership and operational teams.

As a Manager Product Planning, Agent Success, Travel Experience and Commerce, you

• Own product planning and roadmap alignment for assigned agent-facing tools and functionality, ensuring product direction supports business goals, operational needs, and agent experience
• Define and manage product requirements, user stories, success measures, and release priorities in partnership with development, operations, and business stakeholders
• Evaluate business needs, adoption trends, agent feedback, issue patterns, bugs, and enhancement requests to guide product decisions, prioritization, and continuous improvement
• Ensure product changes align with agent experience, operational workflows, client impact, and overall business objective
• Identify operational needs, agent workflow gaps, product limitations, and future enhancement opportunities; assess feasibility and bring recommendations forward
• Review product performance, adoption metrics, issue trends, and user impacts to identify opportunities for improvement
• Oversee implementation readiness, testing strategy, communication planning, training approach, and hypercare support for product releases
• Coordinate testing participation, track reported issues, maintain readiness logs, identify gaps or risks, and support release preparation
• Engage with internal stakeholders across product, operations, development, regional leadership, support teams, and business partners to align priorities, clarify scope, resolve open questions, and support successful delivery

About you

• Bachelor's degree or equivalent work experience
• Prior relevant work experience
• Strong communication and interpersonal skills, including the ability to translate product details, readiness status, risks, and action items into clear updates for leadership, operational teams, and cross-functional stakeholders
• Ability to motivate yourself and be able to get up to speed quickly – function independently in a supportive team
• Excellent time-management and project-management skills, with the ability to balance multiple product initiatives, documentation needs, testing activities, stakeholder requests, and release readiness priorities
• Competency with Microsoft Office products and collaborative tools used to create documentation, process flows, presentations, reports, project trackers, and shared materials for remote team members and stakeholders
• Ability to use data, feedback, product knowledge, and operational insight to make sound recommendations and support informed decision-making
• Ability to adapt to changing priorities, manage competing workstreams, and maintain progress in a virtual, regional, or global team environment
• Experience in business travel or travel management is a plus

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD's leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales.

We're dedicated to building a diverse, inclusive and authentic workplace. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively.

The salary range for candidates in applicable jurisdictions in the US for the position of Manager Product Planning, Agent User Experience, Travel Experience & Commerce is between $57,000 and $85,000. The actual pay depends on your skills, qualifications, experience and geographical location.