Manager, Product Operations

Mastercard; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Mastercard is seeking a Manager, Product Operations – MPMS Card Fulfilment to lead the Card Fulfilment team in forecasting, production, replenishment and distribution of card and collateral items. You will partner with global product teams, vendors and DCs to ensure SLA adherence, order management, and data-driven improvements while delivering an exceptional customer experience.

The role emphasizes leadership, cross-functional collaboration, and process optimization within the MPMS Card

Qualifications

• Experience in managing a supply chain function, including international shipping and vendor management.
• Demonstrated people leadership experience.
• Ability to multi-task and prioritize multiple tasks while meeting deadlines.
• Ability to communicate effectively with diverse groups and external partners.
• Strong interpersonal skills and teamwork ability.

Responsibilities

• Forecasting and Demand Planning for card and collateral components to ensure timely delivery.
• Collaborate with manufacturers, print providers and distributors.
• Manage SLA adherence and quality monitoring.
• Oversee daily Card Fulfilment operations: orders, PO/PR, invoice reconciliations.
• Identify and implement process improvements for efficiency and scale.
• Coordinate distribution and shipping as required.

Skills

Forecasting & Planning

Vendor management

People leadership

Multi-tasking

Effective communication

Data analysis

Tools

MS tools

AI tools

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product OperationsManager, Product Operations – MPMS Card FulfilmentOverviewPrepaid Management Services is Mastercard's in house program manager, supporting distributors with all aspects of end-to-end card sales and issuance.Traditionally focused on the travel sector, this business unit is driving forward Prepaid throughout the world with innovative and leading solutions, that we integrate with Global brands. The expansion into other prepaid sectors such as gift, everyday, corporate, loyalty and digital offerings offers a diverse platform and product suite for expansion and growth.The role holder will work as part of the Card Operations team within MPMS, responsible for supporting the forecasting & demand planning, production, replenishment and distribution of all card, component and packaging items.The work will include support for the Global and Regional product teams on up-to-date card and collateral items, through maintenance demand planning and customer stock management. Also, supporting the vendor management and SLA and quality oversight to support monthly Service Reviews.The ideal candidate is passionate about driving excellence throughout the supply chain with a focus on customer experience, highly motivated, intellectually curious with an exceptional attention to detail, analytical, and professional with excellent communication skills. Role:To lead the Card Fulfilment team in the delivery of BAU Supply Chain Operations.

• Forecasting and Demand Planning for all Card and Collateral components to support the delivery of the right product, in the right quantity to the right pace, at the right time.
• Work with vendors in manufacturing, print and distributions.
• SLA adherence management and quality monitoring.
• Manage the daily operations of the Card Fulfilment functions to include Order management, PO/PR management, Invoice reconciliations and processing.
• Identify and support process improvement within the function to ensure operational effectiveness and efficiency for business growth and scaleability
• Facilitations of distribution and shipping as required.

All About You:

• Experience of managing a supply chain function, including international shipping and vendor management
• Demonstrable People leadership experience
• Ability to multi-task and prioritize multiple tasks concurrently while meeting deadlines.
• Ability to professionally communicate both written and verbal with different functional areas and external partners.
• Strong interpersonal skills and team player.
• Good organisation skills. Able to log and track issues.
• Skilled at using tools i.e. MS tools, with some knowledge of AI to support data analyse
• Proficient language skills in English (verbal and written). Other languages would be an advantage but not essential.
• Able to pivot and adapt to changes in schedule, to meet business requirements and priorities.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.