Manager, Product Operation - API and SQL

Mastercard; Helena (MT); On-site; USD 110,000 - 140,000; Full time

Job summary

Mastercard is seeking a Manager, Product Operation - API and SQL to help lead B2B customer experiences within the Digital Solutions group. The role focuses on co-creating and implementing an operational framework for payment programs, coordinating with product and technology teams, and driving data-driven product improvements.

You will develop release communications, support testing, and align stakeholder strategies across regions, ultimately enhancing merchant and issuer experiences in a global

Qualifications

• Significant prior experience in the digital industry, preferably payments related, in B2B customer support or operational functions.
• Laser focused on attention to detail and strong business acumen.
• Knowledge of system analysis, application development and large-scale deployments.
• Excellent oral and written communication, negotiation, project management skills.
• Highly proactive, solves problems.
• Detail-oriented, organized, and proactive in driving continuous improvement.

Responsibilities

• Co-lead implementation of global product support and operational framework for programs like Click to Pay, Secure Card on File for Merchants and Secure Card on File for Commerce.
• Gain full understanding of all new features and capabilities, and the potential impact to consumers, merchants, and issuers by partnering with product and technology teams.
• Develop and distribute internal and external release communications, including schedule, system impacts, and release notes.
• Lead cross-functional teams in troubleshooting sessions, eliciting and refining business and system requirements to facilitate a solution.
• Support end-to-end testing activities as needed.
• Collaborate with stakeholders to set the operational strategy for the product; understand all operational activities/touchpoints/partner teams in managing the product and rolling out to new regions.
• Analyze KPIs and maintain scorecards to drive data-driven product improvements.

Skills

B2B customer support

Operational functions

Attention to detail

Business acumen

System analysis

Application development

Large-scale deployments

Communication

Project management

Proactive problem solving

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Operation - API and SQL

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Mastercard’s Digital Solutions group envisions creating valued experiences for consumers and enabling merchants and issuers to reach consumers in ways not possible in the pre-digital world. Within Digital Solutions, the Global Product Strategy and Development team drives the definition, prioritization and development of a suite of foundational payment solutions. This an opportunity to be a part of a highly motivated global team focused on bringing security, convenience and control to digital payments.

Role

• We are looking for an energetic and experienced Product Manager for our B2B Customer experience team who truly aspires to improve consumers’ experiences.
• Co-lead implementation of global product support and operational framework for various programs like Click to Pay , Secure Card on File for Merchants and Secure Card on File for Commerce.
• Gain full understanding of all new features and capabilities, and the potential impact to key constituents, including consumers, merchants, and issuers by partnering with product and technology teams
• Develop and distribute all internal and external release related communications, including schedule, system impacts, and release notes
• Lead cross-functional teams in troubleshooting sessions, eliciting and refining business and system requirements ultimately facilitating an appropriate solution
• Support end-to-end testing activities as needed
• Collaborate with stakeholders to set the operational strategy for the product; gain full understanding of all the operational activities/ touchpoints/ partner teams in managing the product and rolling out to new regions.
• Analyze key performance indicators (KPIs) and maintain scorecards to drive data-driven product improvements.

All About You

• Significant prior experience in the digital industry, preferably payments related, in B2B customer support or operational functions
• Laser focused on attention to detail and strong business acumen
• Knowledge of system analysis, application development and large-scale deployments
• Excellent oral and written communication, negotiation, project management skills
• Highly proactive, solves problems
• Detail-oriented, organized, and proactive in driving continuous improvement

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.