Manager, Product Management - B2B Payments

Mastercard; Bray (OK); On-site; USD 100,000 - 140,000; Full time

Job summary

Mastercard is seeking a Product Manager on the SME team to drive strategy for B2B payments and enable capabilities that unlock usage and spend for Small Businesses and Lower Mid-Market globally.

You will partner with the Director and SME leadership, work with engineering, design, marketing, and legal, and use Working Backwards to shape the roadmap with data-driven decisions.

Qualifications

• Product management experience with SaaS-based financial products is required.
• Deep understanding of B2B commercial payments including AP/AR and virtual cards.

Responsibilities

• Support Directors and stakeholders in shaping product strategy and decision-making.
• Own ideation, research, and enabling capabilities to drive usage and revenue.
• Collaborate with engineering, design, marketing, legal and others to deliver products.
• Decompose requirements into features that drive the roadmap.
• Partner with third-party vendors to ensure seamless integrations.
• Support go-to-market planning and product operations.
• Use data-driven insights to guide development and improve the customer experience.
• Work with development teams to ensure timely delivery of features.
• Conduct market research and competitive analysis to inform decisions.
• Develop and maintain product documentation (user stories, use cases, acceptance criteria).
• Monitor product performance and drive continuous improvement.
• Communicate progress and performance with stakeholders.

Skills

Product Management

B2B Payments

SaaS

Agile/Scrum

Cross-functional teams

JIRA

Confluence

Vendor management

Aha

ERP integrations

Tools

JIRA

Confluence

Aha

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management - B2B Payments
Manager, Product Management - B2B Payments

Overview

As a Product Manager on the SME team, you will play a pivotal role in supporting our mission to empower Small Businesses and Lower Mid-Market (LMM) businesses. This role focuses on partnering with the Director and SME leadership in crafting the product strategy while owning the ideation, research, and creation of enabling capabilities to unlock usage and spend for our customers, and ultimately bringing them to market, globally. You will work closely with cross-functional teams to develop and enhance tools that drive business growth and efficiency.

Responsibilities

• Support the Director and stakeholders in shaping product strategy by providing insights and contributing to decision-making processes
• Own ideation, research, and the development of enabling capabilities that drive increased usage by businesses and uptick in revenue for us and our Distribution Partners
• Collaborate with internal stakeholders, including engineering, design, marketing, legal and others to deliver innovative and user-friendly products.
• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap.
• Partner with third-party service providers and technology vendors to ensure seamless integrations and value addition to the platform
• Support go-to-market initiatives, including market research, product positioning, launch planning and product operations
• Leverage data-driven insights to guide product development and enhance customer experience
• Work closely with development teams to ensure timely and high-quality delivery of product features
• Design and conduct market research and competitive analysis to inform product decisions
• Develop and maintain product documentation, including user stories, use cases, and acceptance criteria
• Monitor and analyze product performance, using data to drive continuous improvement
• Communicate effectively with stakeholders and provide regular updates on product progress and performance

Skills/Abilities/Experience

• Product management experience, with a proven track record of building launching, and scaling successful SaaS-based financial products and solutions.
• Deep understanding of B2B commercial payments, including AP, AR, Virtual Cards, preferably have some experience with ERP systems, payment gateways, and payment automation solutions.
• Focus on Small and/or Medium Business related software solutions
• Strong ability to empathize with customer needs and develop customer-centric products
• Experience in working with third-party vendors and technology partners
• Demonstrated success in working effectively across cross-functional teams (engineering, design, marketing, etc.) in fast-paced, growth-oriented environments
• Excellent research and analytical skills, with a focus on turning insights into actionable product improvements
• Proficiency in product management tools such as Aha, JIRA, Confluence, or similar
• Experience working with product development teams including Agile/Scrum planning, elaboration, retrospective and similar ceremonies
• Experience working in partnership with technical project management teams to define and execute a plan, and to track success metrics closely.

Corporate Security Responsibility

• + Abide by Mastercard's security policies and practices;
• + Ensure the confidentiality and integrity of the information being accessed;
• + Report any suspected information security violation or breach, and
• + Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.