Manager, Product Experience

Allegion Canada Inc.; Carmel (IN); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with match

Unlimited PTO

Tuition reimbursement

Wellness program

Employee discounts

Job summary

Allegion Carmel, IN is hiring a Manager, Product Experience for a hybrid role. You will lead a team of Product Experience Specialists, drive testing of new and updated Allegion products, and collaborate across product development, lifecycle, engineering and sales. You will guide validation from a customer perspective and strengthen internal relationships.

You will own product experience processes, oversee coaching and engagement, and manage external relationships. Travel up to 25% is required.

Qualifications

• 3–5 years’ experience with consumer/commercial electronic locking and security devices.
• Customer use cases development and UI standards
• Bluetooth and Wi‑Fi product connectivity
• Experience in Access Control and Electronic Security
• Must be computer literate and comfortable with MS Office
• Knowledge of electro‑mechanical locking devices, gateway/bridge communication, cloud components
• Strong presentation skills for customer communications and training
• Mechanical inclinations, able to use small hand tools effectively
• Excellent verbal and written communication skills
• Clear communication of customer experiences to the technical team
• Documentation and training for product support teams
• Travel up to 25%

Responsibilities

• Communicate observed and anticipated customer experience concerns to shape product offerings.
• Drive performance improvements via systems utilization and VOC-aligned processes.
• Develop and deliver product training materials explaining new products.
• Coordinate with Technical Publications, Product Management and NPD for timely documentation.
• Identify locations for effective field testing in different environments.
• Provide training and support documentation for new product launches.
• Collaborate with stakeholders to review customer feedback and identify improvements.
• Coach the team to verify anticipated customer issues with new products.
• Introduce testing methodologies to surface key info early for agile responses.
• Lead prototype and MVP testing with real-use case scenarios to uncover issues.
• Drive common features across Allegion products for better integration.
• Guide external vendors and teams on action plans, budgets and schedules for validations.

Skills

Electronic locking devices

Access control

Bluetooth connectivity

Customer use cases

Communication skills

Presentation skills

Team leadership

Travel 25%

Microsoft Office

Education

Bachelor’s degree in Engineering, Information Technology, Business Administration or related degree

Tools

Microsoft Office

Job description

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Manager, Product Experience-Carmel, IN (Hybrid) Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

At Allegion, we are driven by a bold vision: redefining safety while empowering our employees to thrive. When you join our team, you become part of a culture that values innovation, purpose, and excellence. This role offers the benefits of our dynamic hybrid work model—combining in-person collaboration for meaningful moments with the flexibility of remote work. Since hybrid arrangements can vary based on the needs of the individual, team and business, your talent acquisition partner will provide specific hybrid details about this role. We are committed to fostering a healthy work-life balance and building meaningful connections, ensuring you have the tools, resources, and support needed to excel in any environment. Together, we’ll unlock your potential and create a lasting impact. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the hybrid schedule as needed at the Company’s discretion.

Job Summary:

The Product Experience Manager will lead a team of Product Experience Specialists. They will assist in defining, planning, and driving product experience-based testing of new and updated Allegion products. The Product Experience Manager will collaborate directly with Product Development, Product Management, Product Lifecycle, Engineering, Technical Services, and other key internal and external stakeholders in the NPD process. They will be involved with PACs Beta process for our RealSync technology. The Product Experience Manager will manage a project-based team that focuses on creating and facilitating validation testing from a customer perspective. This is a player/coach role where the manager will lead a team as well as take on projects of their own. In addition to owning the product experience processes, the Product Experience Manager will have significant responsibility in driving employee engagement, developing Product Experience Specialists, and managing internal and external relationships.

What You Will Do:

• Work closely with key internal and external stakeholders to effectively communicate witnessed and anticipated customer interface and experience-based concerns to drive user expectations into our new product offerings.
• Develop and challenge the status quo to improve performance through systems utilization and process improvements aligned directly to the voice of the customer to drive sustained customer centric culture.
• Manage inputs from the team to develop and deliver product training materials that fully explain new products, answer anticipated customer questions, and provide solutions.
• Collaborate with Technical Publications, Product Management, and the NPD teams to ensure documentation is delivered timely and accurately.
• Collaborate with the Sales organization to identify locations for effective field testing in different environments.
• Partner with call center and field specialist support teams to ensure they are prepared and knowledgeable for new product launches; this includes, and is not limited to, providing training, supporting documentation, and product details.
• Foster a collaborative atmosphere for the review of historical customer feedback and consult with current customers, marketing, sales, and product support to understand attributes of similar products offered and identify customer experience improvement opportunities and features in each new product offering.
• Develop and coach the team to help them define and verify anticipated customer experience issues and concerns with new products or products with significant updates, while focusing on the real customer experience being delivered.
• Discover and identify creative ways of testing methodologies to deliver key information early (Gate 1 or Gate 2) to the NPD team to allow for agile reactions to correct product development.
• Perform early prototype product, minimal viable product testing and system validations with use case driven scenario testing to discover, manage, and avoid product frustrations and fielded product problems.
• Drive common features across similar products so that Allegion products interface and work better together.
• Advance the Collaborative atmosphere to work closely with project teams, business stake holders and external vendors or contracted sources to define actions, budget, and schedule customer experience validations with actual product installations and real-life installations and product use at customer sites.
• Support Beta projects with Allegion partners across all Brands affected.
• Provide supervision to the team for all aspects of performance management including interviewing, hiring, training, employee development, performance management, discipline, recognition, monthly report outs, individual performance metrics.
• Report on findings and issues from the Product Experience Team to the appropriate business leaders.
• Conduct team meetings for related business needs and to drive employee engagement.

What You Need to Succeed:

• 3-5 years’ experience working with: Implementation and use of consumer/commercial electronic locking and security devices
• Customer facing Use Cases development and User Interface standards
• Bluetooth and Wi-Fi product connectivity and use
• Experience in Access Control and Electronic Security Industry a plus
• Bachelor’s degree in Engineering, Information Technology, Business Administration or related degree
• Must be computer literate and comfortable working with Microsoft Office Applications
• Strong knowledge of Electro-mechanical Locking Devices, Gateway/Bridge Communication, Access Control, Mobile Applications, POE power, and Cloud components
• Great presentation skills for customer-facing communications and internal business stakeholder product documentation and training
• Mechanical inclined, able to use small hand tools effectively
• Excellent verbal, written, computer, and presentation skills
• Ability to clearly communicate complex solutions in ways the customer will understand and be able to successfully use
• Effective communication of the customer experiences to the technical development team
• Documentation and training technical product support teams
• Communicating Product Experience needs/issues with the Product Experience Manager
• Travel up to 25%

Why Work for Us?

Allegion is a Great Place to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You’ll Get from Us:

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”
• Unlimited Paid Time Off
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
• Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
• Life Insurance – Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement
• Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can “serve others, not yourself”
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy We are Allegion. A team of experts. United under a common desire; Protect today innovate for tomorrow. And never settle for the status quo. We believe in anticipating opportunities by sharpening our skills and finding new answers through collaboration. We believe in a safer, more secure world. We believe in providing peace of mind. We believe in being true to ourselves and to those who trust-in our protection. We are many. We are one. We are Allegion.