Manager, Product Enablement

Fidelity Investments Inc.; Durham (NC); On-site; USD 90,000 - 140,000; Full time

Job summary

Fidelity Investments is seeking a Manager, Managed Platform Product Manager to support the implementation and ongoing management of Fidelity Institutional’s FMAX offerings for managed accounts. The role involves collaborating with technology, operations, distribution, and service teams to drive product enhancements and successful deployments.

The ideal candidate has a BS degree and 3–7 years of experience in financial services or related roles, with strong data skills and a proactive,

Qualifications

• BS degree required.
• 3-7 years of experience in financial services, product support, operations, consulting, or related roles.
• Interest in investment products, managed accounts, and wealth management platforms.
• Strong attention to detail and organizational skills with the ability to manage multiple tasks simultaneously.
• Analytical mindset with experience working with data (Excel or similar tools preferred).
• Effective written and verbal communication skills and ability to collaborate across teams.

Responsibilities

• Support day-to-day product management activities for the FMAX platform and related managed account solutions.
• Assist in triaging and responding to inquiries related to managed platforms via email and collaboration tools.
• Contribute to product development efforts by helping gather requirements, document workflows, and support testing activities.
• Perform data collection and basic analysis to identify trends, usage patterns, and opportunities for product or process improvements.
• Partner with internal teams (technology, operations, distribution, and service) to help resolve client experience issues and operational questions.
• Support product lifecycle processes, including documentation, release coordination, and post-launch monitoring.
• Assist in preparing materials for internal stakeholders, including product updates, presentations, and reporting.
• Help gather feedback from distribution partners and internal teams to inform product improvements.
• Develop foundational knowledge of managed accounts, platform capabilities, and industry trends.

Skills

Product management

Data analysis

Written and verbal communication

Cross-functional collaboration

Attention to detail

Problem solving

Education

BS degree

Tools

Excel

PowerPoint

Teams

Job description

Fidelity will not provide immigration sponsorship for this position.

Job Description:

The Role

As key members of the Wealth Management and Advisory team we are responsible for partnering with distribution partners to develop, implement and support the diverse set of investment solutions to Fidelity Institutional intermediary clients. We are fortunate to contribute to Fidelity’s rapidly growing advice business and capabilities with focus on advice solutions offered to advisors, home offices, and family offices through managed offerings including model portfolios, separately managed accounts, unified managed accounts and technology capabilities and tools. This role will be responsible for supporting the development and management of Fidelity’s FMAX platform.

The Manager, Managed Platform Product Manager will support the implementation and ongoing support of Fidelity Institutional’s FMAX offerings with the following core responsibilities.

The Expertise and Skills You Bring

• Support day-to-day product management activities for the FMAX platform and related managed account solutions
• Assist in triaging and responding to inquiries related to managed platforms via email and collaboration tools
• Contribute to product development efforts by helping gather requirements, document workflows, and support testing activities
• Perform data collection and basic analysis to identify trends, usage patterns, and opportunities for product or process improvements
• Partner with internal teams (technology, operations, distribution, and service) to help resolve client experience issues and operational questions
• Support product lifecycle processes, including documentation, release coordination, and post-launch monitoring
• Assist in preparing materials for internal stakeholders, including product updates, presentations, and reporting
• Help gather feedback from distribution partners and internal teams to inform product improvements
• Develop foundational knowledge of managed accounts, platform capabilities, and industry trends
• BS degree required.
• 3-7 years of experience in financial services, product support, operations, consulting, or related roles
• Interest in investment products, managed accounts, and wealth management platforms
• Strong attention to detail and organizational skills with the ability to manage multiple tasks simultaneously
• Analytical mindset with experience working with data (Excel or similar tools preferred)
• Effective written and verbal communication skills
• Ability to collaborate across teams and build strong working relationships
• Problem-solving skills with a proactive, solution-oriented approach
• Basic understanding of financial markets, investment products, or brokerage services is a plus
• Familiarity with tools such as Excel, PowerPoint, and collaboration platforms (e.g., Teams)

The Team

In this role you will be part of a diverse, collaborative, and adaptive team tasked with helping grow Fidelity’s Managed account platform (FMAX) grow in the marketplace! We are seeking candidates who like to work in an agile and future-thinking organization who values positive change agents with an unwavering commitment to wowing our customers.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Product Management

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.