Manager, Product Education

Entrata; United States; Remote; USD 88,000 - 139,000; Full time

Job summary

Entrata is seeking a Manager, Product Education to lead a team dedicated to customer-centric software training. This role focuses on developing training methods that engage and motivate, ensuring internal and external users effectively utilize the Entrata platform. With an emphasis on collaboration across department functions, this position is essential for enhancing product knowledge and customer satisfaction.

Benefits

Flexible and transparent culture

Comprehensive medical, dental, and vision coverage

401(k) plan with employer matching

Wellness initiatives and onsite gym

Family-centric leave policies

Opportunities for volunteerism and charity events

Qualifications

• 3+ years managing employees.
• 5+ years of software or sales training experience.
• Ability to connect with others easily.

Responsibilities

• Manage a team of 5+ Product Training Managers.
• Facilitate training with customers on Entrata best practices.
• Create and deliver training for large events.

Skills

High EQ

Excellent communication skills

Positive and self-motivated

Education

Bachelor’s Degree in Business, Communications, Education, or related field

Job description

Req#: 742f69be-d784-49c9-a669-861c520d3d65

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.

The Manager, Product Education is key to the success of Entrata’s Training department and reports directly to the Director of Product Education. This position is primarily responsible for leading a team of Product Education Managers who provide customer-centric software training of the entire Entrata platform to both internal and external users. As an Manager, Product Education you will need to be an enthusiastic and creative leader who can not just transfer knowledge, but can motivate their teams to retain information with fun, engaging, and effective teaching techniques. A successful candidate is knowledgeable on adult learning methodologies and has a deep understanding of the Kirkpatrick Model. We are looking for someone who can foster an environment that establishes ownership and accountability, an effective communicator who can clearly articulate expectations and risks and be skilled in developing interpersonal relationships.


Responsibilities will include
• Manage a team of 5+ Product Training Managers.
• Facilitate instructor-led training face-to-face and virtually with customers teaching Entrata best practices with users of all technical skill levels.
• Educate new trainers following the product training onboarding certification process, finding ways to motivate and hold them accountable to OKRs, KPIs and MBOs.
• Learn all of Entrata products and understand how customers best use the platform in order to train effectively.
• Create, coordinate and deliver training for Base Camp and Summit - Entrata’s two largest events of the year (300+ attendees).
• Promote operational excellence: identifying and executing opportunities to optimize processes and gain efficiencies.
• Build strong relationships with both internal and external stakeholders in order to help the implementation process run as smoothly as possible.
• Work closely with leaders in Product Management, Project Management, Consulting, Implementation, Customer Support, and Customer Success.
• Foster an environment of accountability for yourself and others on your team.
• Manage customer expectations and know how to defuse escalations by problem solving and finding solutions all are happy with.
• Travel last minute when needed to provide world class customer service.
• Organize and run team meetings and cross department meetings communicating clearly and effectively.
• Support and champion change management initiatives both within the department and organization as a whole.
• Build relationships of trust with team members to help with their professional development and growth.
Minimum Qualifications
• Bachelor’s Degree in Business, Communications, Education, or related field
• 3+ years managing employees
• 5+ years of software or sales training experience
• High EQ and ability to connect with others easily
• Excellent written and verbal communication skills
• Positive, self-motivated, self-managed, and a finisher
• Travel up to 50%
Preferred Qualifications
• Excellent time management skills
• Experience in the multi-family industry
• Skilled in managing projects successfully

$88,000 - $139,000 a year This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.


#LI-Remote

Benefits:

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.

Family-centric leave policies supporting new parents during significant life events.

Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Nevada, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, Illinois, and Tennessee for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law

But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?

About the company

Entrata property management software connects all of your property data and processes, allowing you to create better experiences for everyone. Better property management software.

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