Manager, Process Management (Finance Tech, Intelligent Foundations & Experiences)

Capital One; Richmond (VA); On-site; USD 122,100 - 139,400; Full time

Benefits offered by this job

Comprehensive health benefits

Performance-based incentive compensation

Competitive salary

Job summary

Capital One is looking for a Manager, Process Management in Richmond, VA. In this role, you will support the Finance Tech team by providing professional risk judgment and developing innovative solutions.

The ideal candidate should have a strong background in technology project management, risk management, and continuous improvement methodologies. The position offers a competitive salary ranging from $122,100 to $139,400, along with comprehensive benefits.

Qualifications

• At least 4 years of experience in technology project management, process management, or risk management.
• At least 2 years of experience in Continuous Improvement methodologies.

Responsibilities

• Support senior Technology leadership in developing documentation and reporting.
• Drive Engineering Operations progress using AI tools.
• Plan and communicate upcoming enterprise initiatives.
• Track and resolve process breakdowns, issues, and risk events.
• Ensure compliance of enterprise tools with policy and standards.

Skills

Technology project management

Process management

Risk management

Continuous Improvement methodologies

Education

High School Diploma or equivalent

Bachelor's Degree

Tools

Business Process Management

Lean

Agile

Six Sigma certification

Job description

Manager, Process Management (Finance Tech, Intelligent Foundations & Experiences)

As a Process Manager in Finance Tech, you will support the Well Managed Operational Excellence team by providing professional risk judgment that enables Finance Tech and its partners to tackle major company challenges. In this role, you will lean into your risk, technical acumen, analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the company, while also growing your strategic and influencing skills to create and implement strategies that enable our Finance business partners to continue to be well managed by reducing risk while improving efficiency and control effectiveness.

Responsibilities

• Support senior Technology leadership to develop well-managed documentation and reporting to support organizational needs and goals.
• Help drive Engineering Operations progress through the use of AI tools and capabilities.
• Work with partners and stakeholders to proactively plan and communicate upcoming enterprise initiatives and monitor progress and impediments.
• Support ETB and Tech Transformation activities by tracking and resolving process breakdowns, issues and risk events across Finance Tech product domains.
• Manage and monitor enterprise tools to ensure enterprise requirements are in compliance with policy and standards.
• Promote strategic vision and execute tactical operations to enhance the well-managed culture across Finance Tech.
• Proactively engage team members and project leads to ensure system changes or enhancements consider Tech controls and Tech standards before implementation.
• Utilize data analysis to conduct process improvements in helping drive efficiencies throughout the organization.
• Proactively monitor Finance Tech compliance, resiliency, and Identity Access Management metrics, developing the metrics that are measured and analyzed.
• Identify and implement continual Tech program enhancements based on industry standards and best practices in alignment with Capital One’s strategic risk direction.
• Champion ideas related to process automation and the consideration of relevant or emerging technologies as a means to mitigate risks.
• Support the Finance Tech team as the subject matter expert for identity access management across the technology landscape.
• Manage the Enterprise resiliency process for Finance Tech ensuring teams are prepared, participate and communicate with leadership on status and root cause analysis on any issues identified.
• Partner with key stakeholders and develop data governance framework and performance metrics to be implemented and communicated in Finance Tech.

Basic Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 4 years of experience in technology project management, process management, or risk management.
• At least 2 years of experience in Continuous Improvement methodologies.

Preferred Qualifications

• Bachelor's Degree.
• 5+ years of experience in Process Management.
• 2+ years of experience in people management.
• Business Process Management, PMP, Lean, Agile or Six Sigma certification.

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

McLean, VA: $134,400 - $153,300 for Manager, Process Management. Richmond, VA: $122,100 - $139,400 for Manager, Process Management.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.