Manager, Process Improvements & Project Management

Aramark; Philadelphia (Philadelphia County); On-site; USD 110,000 - 140,000; Full time

Job summary

Aramark is seeking an experienced Manager of Process Improvements & Project Management to scale HR Operations initiatives. This individual-contributor role focuses on turning strategy into structured projects, standardizing measures, and delivering practical tools for field HR and managers.

You will report to HR leadership and drive end-to-end improvement projects across US HR Operations, with a focus on governance, metrics, and documentation that withstand field use.

Qualifications

• 5+ years in process improvement, project management, or HR operations.
• Six Sigma Black Belt certification strongly preferred or equivalent.
• PMP or equivalent formal training preferred, with delivery track record.
• Advanced PowerPoint and Excel skills required.
• Strong written communication for field-ready documentation.
• Ability to drive project pipeline with minimal day-to-day oversight.

Responsibilities

• Lead process improvement projects across HR Operations, Talent Acquisition, and Employee Relations.
• Apply Lean/Six Sigma methodologies to reduce cycle time and error rates in HR processes.
• Manage cross-functional projects with charters, milestones, gate reviews, and reporting.
• Support the project intake process and prioritize requests for US HR Operations.
• Document and standardize processes with SOPs and manager-facing guides.
• Facilitate improvement workshops with HR Ops staff, field HR, and business partners.

Skills

Process improvement

Project management

HR operations

Six Sigma Black Belt

PMP

PowerPoint

Excel

Written communication

Stakeholder management

Cross-functional teamwork

Job description

Manager, Process Improvements & Project Management

Requisition #: 682169

Location: Philadelphia, PA, US

Career Area: Corporate + Field Support

Job Description

HR Operations is scaling its process improvement and project management. This role drives the operational backbone of that work, turning strategy into structured projects, standardizing how HR measures and improves its own processes, and giving field HR and managers tools that actually work day to day.

This is an individual-contributor role with high visibility to HR leadership. You'll report to the Director of HR Operations & Strategy and work across US HR Operations and HR Business Partners to close process gaps, run improvement projects end to end, and build the discipline (metrics, documentation, governance) that helps HR operate.

Job Responsibilities

• Lead process improvement projects across HR Operations, Talent Acquisition, and Employee Relations — from problem definition and root-cause analysis through pilot, measurement, and standard-work handoff.
• Apply appropriate Lean/Six Sigma methodologies (DMAIC, process mapping, root cause analysis) to reduce cycle time and error rates in HR transactional and case-management processes (e.g., HR call center intake, I-9/E-Verify compliance workflows, offer/onboarding processing).
• Manage cross-functional projects on a defined cadence - charters, milestones, gate reviews, and stakeholder reporting - for initiatives tied to the FY27 HR Strategy portfolio and other HR Ops priorities.
• Support the project intake process for HR Operations — evaluating incoming requests from US HR Operations and HR Business Partners scoping and prioritizing against capacity, and routing approved work into the active project pipeline.
• Document and standardize processes — writing SOPs, job aids, and manager-facing guides that hold up in the field, not just in a binder.
• Facilitate improvement workshops and focus groups with HR Ops staff, field HR, and business partners to surface friction points and co-design fixes.

Qualifications

• 5+ years in process improvement, project management, or HR operations, with at least 2 years leading improvement projects directly (not just supporting them).
• Six Sigma Black Belt certification strongly preferred, particularly one earned through a corporate program at an organization with a well-established Six Sigma track record. Certifications from ASQ, IASSC, or an equivalent university/professional-body program will be considered. Internally-issued or vendor "belt" certificates lacking this kind of credible backing will not be considered equivalent.
• Demonstrated project management experience — PMP or equivalent formal training preferred, but proven delivery track record on cross-functional projects is the bar, not the credential alone.
• Advanced PowerPoint skills and Excel skills (formula-driven trackers, dashboards, pivot-based reporting) required.
• Strong written communicator who can produce field-ready, plain-language documentation — not academic process theory.
• Comfortable operating with a director as your primary stakeholder and driving your own project pipeline with minimal day-to-day oversight.

Preferred

• Prior experience supporting a large, distributed, field-heavy workforce (multi-site services, hospitality, retail, or similar operating environments).
• Experience with sprint-based or Agile-adjacent project cadences (charters, gate reviews, WIP limits) in a corporate function.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .