Manager, Process Improvement - Tooling Operations

Walmart; Bellevue (WA); On-site; USD 96,000 - 186,000; Full time

Benefits offered by this job

Discount card

Live Better U

Walmart Academy

Stock options

Paid time off

Health benefits

Job summary

Walmart seeks a Manager of Process Improvement to lead cross-functional initiatives across Bellevue, WA and Sunnyvale, CA. The role analyzes performance data, identifies gaps, and develops sustainable solutions to simplify processes and drive change while maintaining compliance and integrity.

You will partner with the Tooling Operations team to implement guided workflow tools for Marketplace Seller Support, Risk, and performance, overseeing global projects and guiding governance for continuous

Qualifications

• Bachelor's degree in Finance, Human Resources, Engineering, Supply Chain, or related field plus 2 years' consulting/project management experience OR 4 years' experience in consulting/project management.
• Lean Six Sigma Certification preferred
• Leadership of cross-functional task forces or projects (preferred)

Responsibilities

• Develop and implement process improvement initiatives to enhance key business functions and drive organizational goals.
• Analyze data to assess current performance, identify gaps, and recommend sustainable solutions.
• Collaborate with cross-functional teams to align on improvement strategies and secure stakeholder buy-in.
• Lead change management projects, ensuring smooth execution from pilot through full implementation.
• Monitor program performance against metrics, addressing post-implementation issues and optimizing processes.
• Provide guidance on policies, procedures, and controls to support operational excellence and behavior change.

Skills

Process improvement

Change management

Leadership

Data analysis

Project management

Root cause analysis

Workflow automation

Stakeholder management

Education

Bachelor's degree in Finance, HR, Engineering, Supply Chain, or related field

Job description

Location and Salary

Bellevue, WA: $96,000 - $186,000/yr

Sunnyvale, CA: $104,000 - $202,000/yr, Regular / Permanent Salaried

Position Summary

Role summary: The Manager, Process Improvement leads initiatives to enhance key business functions by analyzing performance data, identifying gaps, and developing sustainable solutions. This role partners with cross-functional teams to simplify processes, drive change management, and ensure alignment with organizational goals. The manager oversees global projects, implements transformational change, and monitors program effectiveness to support continuous improvement. By providing guidance on policies and fostering collaboration, this position contributes to operational excellence and long-term business success while maintaining compliance and promoting a culture of accountability and integrity.

About the team

The Tooling Operations team partners with operations, process improvement, product, and engineering groups to implement guided workflow tools supporting Marketplace Seller Support, Performance, and Risk teams. Focused on enhancing operational efficiency, the team ensures consistent triage and decision-making for Risk Operations. Leveraging emerging technologies and automation, they conduct validation testing, analyze workflow performance, and drive enhancements. By continuously evaluating tooling outcomes and associate feedback, the team shapes the product enhancement roadmap, contributing to improved experiences for associates and sellers. Collaboration and data-driven insights are central to achieving key business objectives effectively.

What you'll do

• Develop and implement process improvement initiatives to enhance key business functions and drive organizational goals.
• Analyze data to assess current performance, identify gaps, and recommend sustainable solutions.
• Collaborate with cross-functional teams to align on improvement strategies and secure stakeholder buy-in.
• Lead change management projects, ensuring smooth execution from pilot through full implementation.
• Monitor program performance against metrics, addressing post-implementation issues and optimizing processes.
• Provide guidance on policies, procedures, and controls to support operational excellence and behavior change.
• Manage global projects by applying industry best practices and adapting to evolving business needs.

What you'll bring

• Proven expertise in process improvement and change management to drive operational excellence.
• Strong leadership skills with experience managing cross-functional teams and mentoring associates.
• Ability to analyze data, identify gaps, and develop sustainable improvement solutions.
• Skilled in project management, including planning, execution, and stakeholder communication.
• Experience in root cause analysis and quality improvement to enhance business processes.
• Proficient in workflow management, automation, and aligning business requirements with operational strategies.
• Demonstrated adaptability and commitment to continuous learning and ethical standards.

Minimum Qualifications

• Bachelor's degree in Finance, Human Resources, Engineering, Supply Chain, or related field and 2 years' experience in consulting, project management, business strategy, or relevant area OR 4 years' experience in consulting, project management, business strategy, or related area.

Preferred Qualifications

• Leadership of cross-functional task forces or projects
• Project Management
• Masters: Human Resources
• Masters: Supply Chain
• Lean Six Sigma Champion Certification - Certification

Primary Location

809 11th Ave, Sunnyvale, CA 94089-4731, United States of America

Workplace Policies

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Benefits you'll enjoy

• Discount CardGet 10% offWalmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
• Live Better U100% coveredEarn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books.
• Live Better U offers 60+ programs for Associates to pursue their dreams.
• Walmart AcademyGrow your skillsReady to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
• Financial perksEnjoy 401(k) matching and stock purchase plans.
• Paid time offTake a break as needed for vacation, sick leave, holidays, parental leave, and more
• Comprehensive health benefitsMedical, dental, vision, and wellness programs for you and your family
• Wellbeing programsAccess mental health resources and assistance programs for life's challenges
• Career growth opportunitiesTraining, leadership programs, and clear paths to advance. Learn more
• Life at WalmartImagine a workplace surrounded by innovation.

Additional Compensation

Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Stock.

Benefits and Eligibility Notes

Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

Life at Walmart

Imagine a workplace surrounded by innovation. At Walmart's new Home Office in Bentonville, Arkansas, we're redefining what it means to work at a global leader. Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture. With amenities like on-site childcare at our Little Squiggles Children's Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we're creating a space where work-life balance isn't just a goal-it’s a reality. Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.

Whether you're exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you'll experience the perfect blend of small-town charm and big-city amenities.

Join us at Walmart and grow your career alongside a community that feels like home. This isn't just a workplace—it's a destination for leaders eager to make a difference.